2024 Blog Posts

Providing Access to Rural Data for Decision Making: ROI's Community Wellbeing Dashboard

November 2024

Rural communities often struggle to find information to support decision making. Not only can rural data be difficult to find, it’s also difficult to work with. Most rural municipalities don’t have a data analyst on staff to gather, analyze, and interpret data. But all municipalities have to make the same decisions, whether or not they have capacity for data analysis. Therefore, it’s critical to make rural data more easily accessible and understandable for decision makers. The Rural Ontario Institute (ROI) has developed a Community Wellbeing Dashboard that improves access to information for decision making.

Towards Reconciliation in Research: Ethical Approaches to Research and Engagement with Indigenous Peoples

November 2024

The history of unethical research with Indigenous Peoples cannot be undone, but we can recognize this history and shift towards a future where research is decolonized and collaborative. By centering Indigenous data governance and adopting ethical methodologies, we can foster a research environment that respects the sovereignty, knowledge, and rights of Indigenous communities so that research benefits rather than harms Indigenous communities. This shift is not only necessary for healing historical wounds but also an essential part of reconciliation and healing for Indigenous communities.

Walking Together: Bruce County's Journey Toward Indigenous Reconciliation

October 2024

Bruce County, located on the traditional territories of the Chippewas of Nawash Unceded First Nation and Saugeen First Nation, collectively known as the Saugeen Ojibway Nation (SON), took the Truth and Reconciliation Commission's 94 Calls to Action to heart. The County’s relationship with these First Nations is amplified by their shared history and geography. Recognizing this, Bruce County embarked on a significant and comprehensive journey toward Reconciliation, marked by the development of the Indigenous Reconciliation Planning Initiative and ultimately the Indigenous Reconciliation Framework, and the Saugeen Anishnaabek Reconciliation Pathway and Action Plan. This blog delves into that journey - its beginnings, milestones, and the steps Bruce County is taking to foster meaningful Reconciliation.

Achieving Equitable Child Care for Urban Indigenous Families in Collaboration with CMSMs and DSSABs

September 2024

The Ontario Federation of Indigenous Friendship Centres (OFIFC) represents 31 member Friendship Centres, who have identified that Indigenous-led early learning and child care (IELCC) is a top priority, central to fostering strong, vibrant and prosperous Indigenous children, families and communities. This work is critical to transforming and advancing Ontario’s child care system towards an Indigenous-led model that can support high-quality urban Indigenous early learning and child care programs and services. The OFIFC continues to assert that supporting the right of urban Indigenous communities to self-determination is an action-oriented reconciliation commitment that Service System Managers can advance in collaboration with the OFIFC. Learn more about the work OFIFC is undertaking to move this work forward.  

Shining A Light on SAMS Data: The City of Ottawa's Case Management Tool

September 2024

The City of Ottawa’s Case Management Tool is a successful replacement to working out of the Provincial SAMS reports. It’s more accurate, more timely and more user-friendly. It comes in the form of a suite of Power BI dashboards tailored to the needs of the user groups. These dashboards are operationalized and are the prime sources of information for Ontario Works case management. Prior to this, Ottawa relied on reports from Social Assistance Legacy Information (SALI) for performance metrics and manually-maintained Excel files to keep on top of caseloads. Learn more about the work Ottawa is doing to help their community. 

Dufferin County Providing Shelter From the Storm

September 2024

Although winter is several months away, Dufferin County is already taking measures to ensure the safety of residents and visitors during bouts of severe winter weather or any other emergencies that may arise. A cornerstone of their community preparedness efforts is a fleet of eight (8) new emergency support trailers. These trailers are intended to provide emergency support services personnel with the equipment they need to open a temporary shelter in situations where external aid might not be readily available, such as blizzards, tornadoes, road closures, or residential fires. Learn more about how Dufferin County is preparing for the next emergency.

Highlights of the 2024 Exchange Conference

August 2024

Over 400 people from the human services, health, child care, and public services participated in OMSSA’s in-person Exchange Conference held on May 7 and 8 in Mississauga. Over these two days there was an opportunity to focus on several important professional development topics, enhance skill sets, and showcase the innovative work happening in each of our sectors to address the most pressing issues in our local communities. Read more about the highlights of our most recent Conference. 

Region of Durham Adult Protective Services: Innovative Partnerships and Housing Stability

August 2024

OMSSA is featuring several 2023 Local Municipal Champion award recipients and their work in the Knowledge Exchange Blog. Please read this entry from the Region of Durham.

The Adult Protective Services (APS) team provides case management and advocacy for over 300 adults with developmental disabilities living in the community. Clients of the APS program are those with mild developmental/intellectual disabilities that can often ‘fall-through-the-cracks’ and can represent some of our most vulnerable citizens in the community.

An Interview with Cathy Cousins

July 2024

Cathy Cousins worked for the Region of Niagara in Corporate Services for 10 years, until 2005, when she began to hold a variety of roles in Community Services including Director of Support Services, Acting Commissioner, and Director of Homelessness Services and Community Engagement within the Region. She has experience with labour negotiations and job evaluation, and involvement in a variety of committees with the Office of the Fire Marshal and Emergency Management (OFMEM) for emergency management and emergency social services. She is skilled in budget preparation and management, financial reporting and committee presentations. Cathy has previous experience on the OMSSA Board as President and currently serves as Past-President. This interview explores her priorities in human services delivery for Niagara Region, her involvement with OMSSA, and her overall experience and contributions to the human services sector. 

Understanding Autistic Human Services Workers

June 2024

Often, autistic individuals are overlooked for roles in helping professions, yet, recent research that examines autistic educators, nurses, librarians and doctors, demonstrate that those with lived experience are proud of their workplace contributions in helping professions, especially in relation to supporting autistic service users. Further, human services boast inclusive values and ethics, which might draw autistic workers towards the field. In this article, author Sarah Southey provides a brief overview of autism in the workplace and describe challenges and recommendations that can be implemented to foster neurodivergent inclusion in human services organizations.

An Interview with Mike Nadeau

June 2024

Mike is currently the CEO of the Sault Ste. Marie Social Service Administration Board and Treasurer of OMSSA. He has over 20 years’ experience in both First Nations and municipal human services. Prior to joining the District of Sault Ste. Marie, Mike was the Executive Director for the Ontario Native Welfare Administrators’ Association (ONWAA) for 12 years and was accountable to 108 First Nations across the province.

Mike has extensive knowledge regarding human service delivery, policy and best practices. This interview explores his experience working with different communities and his overall experience and contributions to the human services sector.

Lee Airton Real Talk and Fireside Chat Summary

June 2024

At OMSSA's 2024 Exchange Conference, our Day 2 Keynote Speaker, Lee Airton (they/them), Assistant Professor of Gender and Sexuality Studies in Education at Queen's University, discussed contemporary successes and challenges in the work of creating institutions that welcome gender and sexual diversity, particularly in the changing Canadian political context. Lee also answered questions from attendees about specific practical issues that are arising in workplaces so we can work to ensure our spaces are affirming for all. This conversation, including Q&A, has been summarized for the Knowledge Exchange Blog and Exchange Conference Resource webpage. 

Urban Indigenous Homeward Bound: Connecting for the Dream

May 2024

Seven years ago, Ashley Pitawanakwat moved 700 kilometers across the province from Wikwemikong First Nation to Niagara Region with her three children to escape an abusive partner.

Pitawanakwat describes herself as lost in her trauma at the time. She hadn’t lived in her hometown of Fort Erie for 20 years and was nervous about reconnecting with the local urban Indigenous community. Gradually, though, she began to attend women’s drumming circles at the Fort Erie Native Friendship Centre (FENFC).

At one of these events, a Friendship Centre board member asked if she would consider participating in a new pilot program, Urban Indigenous Homeward Bound (UIHB). "I didn’t know what UIHB was, what the goals were, or even what being a pilot participant meant, but I said yes and jumped right into it," she recalls.

To learn more about the Urban Indigenous Homeward Bound Program, please attend the session Urban Indigenous Homeward Bound: Connecting for the Dream at the 2024 OMSSA Exchange Conference on May 8th at 10:30 a.m.

An Interview with Andrew Scavarelli

May 2024

Andrew is currently the Director of Ontario Works for the County of Simcoe and he is also Chair of OMSSA’s Awards Committee. Andrew has nearly 15 years of experience in the successful and integrated delivery of municipal social services. He began his career with the District of Thunder Bay Social Services Administration Board (TBDSSAB) in 2009, where he held progressive leadership roles, and played a key-role in TBDSSAB’s commitment and transition to an integrated service delivery model. 

Known by his colleagues as an influential leader, strong consensus builder and exceptional communicator, Andrew is a visionary leader who continuously demonstrates his commitment to furthering social and human service integration.

This interview explores his experience working with different communities and his overall experience and contributions to the human services sector.

Developing an Indigenous-led RECE Training Program in Niagara

May 2024

OMSSA is featuring several 2023 Local Municipal Champion award recipients and their work in the Knowledge Exchange Blog. Please read this entry from Niagara Region.

The Niagara Region Children’s Services Division, the Fort Erie Native Friendship Centre (FENFC), Niagara College (NC) and Six Nations Polytechnic (SNP) formed a partnership, planned and delivered the Indigenous-led Registered Early Childhood Educator (RECE) Program pilot project.

An Interview with Stella Danos-Papaconstantinou

April 2024

Stella Danos-Papaconstantinou has more than 25 years of leadership experience in the human services sector. As Commissioner of Durham Region’s Social Services Department, Stella oversees programs and services across six divisions that include; early learning and childcare, social assistance, emergency social services, housing and homelessness, individual & family counselling along with four Long-term care homes.  

Stella is currently the Vice-President of OMSSA and she is also Chair of the Housing and Homelessness Network. 

Stella holds a strong vision for helping individuals and families in the community through integrated service delivery of innovative modernized approaches. This interview explores her priorities in human services delivery for Durham Region, her passion and value for keeping Diversity, Equity and Inclusion (DEI) at the core of her work, and her overall experience and contributions to the human services sector.

OMSSA Report on the 2024 Federal Budget

April 2024

On April 16, Deputy Prime Minister and Finance Minister Chrystia Freeland delivered the 2024 Federal Budget. The budget focused on three themes: Solving the Housing Crisis, Fairness for Younger Generations, and Economic Growth and Productivity. Learn more about some of the highlights relevant to OMSSA Members and the human services sectors.

Build Belonging Through Inclusive EarlyON Programming

April 2024

OMSSA is featuring several 2023 Local Municipal Champion award recipients and their work in the Knowledge Exchange Blog. Please read this entry from the City of Brantford.

Build Belonging is a collaboration between the Brantford Immigration Partnership, Community Living Brant, Child and Family Services of Grand Erie, YMCA Immigrant Services, the Brant Haldimand Norfolk Catholic District School Board, and the City of Brantford.

The goal of Build Belonging is to increase EarlyON attendance from diverse families, by offering culturally-informed programming, art, books, and toys, culturally-based storytelling, open houses, translation of promotional material and program calendars, community/parent consultation, and identification of champions within various cultural communities.

Build Belonging represents a key project supporting both the Inclusive Community Plan and Building the Community from the Kids Up Plan.  

OMSSA Report on the 2024 Ontario Budget

April 2024

On March 27, Ontario's Minister of Finance, Peter Bethlenfalvy, delivered the 2024 Ontario Budget titled Building a Better Ontario.

Learn more about some of the highlights relevant to OMSSA Members and the municipal human services sector.

Service Delivery Approach with the Catherine Street Community Service Hub

March 2024

In August 2022, the Catherine Street Community Service Hub (CSCS Hub) was created. The CSCS Hub is an innovative way of providing integrated person-centred services through collocation. Caring and knowledgeable staff and partners work together to create a safe resting space where everyone is welcome to drop in and access coordinated wrap around municipal and community services and supports in one location.  

This service delivery approach aims to streamline the client experience, increase the capacity to deliver responsive services and support, and reinforce accountability to clients, staff, and community.

An Interview with Douglas Bartholomew-Saunders

February 2024

Douglas Bartholomew-Saunders has 45 years of managerial and executive expertise in health and human services operated and funded by the government. Throughout his career, he has devoted himself to providing strategic guidance to government, not-for-profit and for-profit organizations.

Douglas’ experience covers service system management, multi-system integration, strategy and policy development, systems expansion, and oversight design and implementation within human services and includes considerable understanding and expertise in diversity, equity, and inclusion.

His recent advisory work includes: developing a 10-year Early Learning and Child Care Service plan in collaboration with an Ontario social services organization; advising an Ontario temporary shelter on external pressure management; advising two Ontario-based social service organizations on fiscal viability amid declining funding; leading an Ontario municipality in introducing integrated service access and delivery to improve client service and reduce multiple intakes; and leading an Ontario immigration settlement community in settling and offering services to 1,800 immigrants on an emergency basis within a year.

He is also the recipient of the 2023 OMSSA Lifetime Achievement Award. OMSSA sat down with Douglas for an interview to discuss human services, his career, and his involvement with OMSSA.

Global Events Have Local Impacts

February 2024

OMSSA is featuring several 2023 Local Municipal Champion award recipients and their work in the Knowledge Exchange Blog. Please read this entry from the County of Simcoe below. 

Working in community-based planning is rewarding. It is gratifying to foster partnerships that create local solutions for people arriving in Simcoe County. Community stakeholders did not disappoint, working collaboratively to help Ukrainians find a temporary new place to call home.

In May 2022, the Simcoe County Local Immigration Partnership (LIP) hosted two online community information sessions to coordinate local system planning, identify gaps, and brainstorm potential solutions. Securing temporary and permanent housing, transportation, and childcare were some of Ukrainian's greatest challenges. The Simcoe County LIP engaged in solution-focused planning with local systems to bridge gaps.

Highlights from OMSSA's 2023 Policy Conference

February 2024

OMSSA's 2023 Policy Conference successfully took place on November 30 and December 1. This year’s conference, once again, contained a mix of sessions. There were several plenary sessions designed to be of interest to all OMSSA Members, as well as a comprehensive slate of sector-specific break-out sessions.

We’ve learned that there continue to be profound challenges to the social services sector. But knowing the energy and enthusiasm through which OMSSA Members approach their work, it’s assured that throughout 2024 we will hear stories of amazing successes that have been achieved.

City of Windsor Asylum Claimant Team

January 2024

OMSSA is featuring several 2023 Local Municipal Champion award recipients and their work in the Knowledge Exchange Blog. Please read this entry from the City of Windsor. 

Roxham Road is bisected by the Canada-U.S. Border between Quebec and New York. It sits about 50 km south of Montreal. The road is a well-travelled unofficial border crossing for asylum seekers hoping to enter Canada. Due to the volume of claimants arriving in Quebec, It was not long until Quebec shelters were full. Immigration, Refugees and Citizenship Canada (IRCC) stepped in and rented hotels in Quebec to accommodate the asylum seekers. The hotels rented in Quebec by IRCC quickly filled. They had to expand their hotel operations outside of Quebec. IRCC transferred asylum claimants via charter bus to multiple municipalities across Ontario for temporary hotel accommodations. Windsor first welcomed the asylum seekers crossing at Roxham Road in January 2023. Learn more about the team that helped asylum seekers as they arrived in Windsor.

An Interview with David Thomas

January 2024

David Thomas has been involved in policy development and training for over 30 years. Many of you know David from past years employed by OMSSA as a Lead Trainer in their Social Assistance Training, commencing from 1994, and more recent years as a Lead Trainer for the SAIL Curriculum and currently with OW Directive Training and Life Stabilization. David is involved with various Leadership Initiatives providing skills and competencies designed to improve service quality, build organizational capacity, enhance service system management, and further service integration. David’s role in supporting Integration includes managing multiple projects related to implementation and delivery of streamlined services for clients and staff alike. He is also one of the recipient of the 2023 OMSSA Champion of Human Services Award. OMSSA sat down with David for an interview to discuss his work as a facilitator and his thoughts on social assistance in Ontario.

2023 Blog Posts

An Interview with Laura LePine

December 2023

Laura LePine is the Director of Community Services with the County of Renfrew. Passionate about people and services, Laura has been a strong voice for those in need. Removing barriers and creating easy spaces for people to feel comfortable and valued is what she is known for in her work and in her community. Ensuring that the residents have a clear pathway to services, and staff feel valued in the work they do, has been the focus of her work throughout her career. She is a no-nonsense kind of person who speaks clearly and without hesitation when it comes to any form of advocacy. She is also one of the recipients of the 2023 OMSSA Patti Moore Human Services Integration Award. OMSSA sat down with Laura for an interview to discuss her work and experiences over her career within the County of Renfrew and various human services topics.

An Interview with Fern Dominelli

December 2023

Fern Dominelli is currently the Executive Director for the Northern Ontario Service Deliverers Association (NOSDA). He retired as CAO of the Manitoulin-Sudbury District Services Board in August 2022. Fern started with the Manitoulin-Sudbury DSB as a Program Manager in August 2000 and then became Chief Administrative Officer in 2009. Prior to his work with the Manitoulin-Sudbury DSB, he was with the Ministry of Community & Social Services for 18 years. He is also one of the recipients of the 2023 OMSSA Patti Moore Human Services Integration Award. OMSSA sat down with Fern for an interview to discuss his work and experiences over his career within the Manitoulin-Sudbury DSSAB and NOSDA, and various human services topics.

A Big Step from a Small Community

November 2023

On December 14, 2022, Lanark County Council unanimously passed the motion [declaring Intimate Partner Violence an epidemic], and they made three amendments that improved the motion. They amended the motion to add that they would share the declaration with all 444 municipalities across Ontario, that they would share the declaration they made with AMO and ROMA, and that they would share their declaration with any, and all federal and provincial ministers and ministries that I thought were important. It was the best experience of a friendly amendment I have ever experienced in my career. Erin Lee, Executive Director of the Lanark County Interval House and Community Support, talks about the efforts to recognize Intimate Partner Violence as an epidemic in Ontario.

Highlights from OMSSA's 2023 Forum

November 2023

OMSSA’s Forum was held virtually over two mornings on September 26 and 27. This year we were joined by 363 participants from all over the province, including 38 Member and 15 Non-Member organizations. With the format of this event being virtual we were able to feature a variety of speakers from New Zealand, Sweden, Norway, Belgium, Wales, Scotland, Washington, Texas, Northwest Territories, British Columbia, and Alberta. Hearing from these perspectives it was clear that many jurisdictions are facing challenges similar to what OMSSA Members are facing on a day-to-day basis. In developing a conference drawing on speakers from outside Ontario, our goal was to create sessions where attendees could learn about unique approaches and solutions that can inform and corroborate the work being done by CMSMs and DSSABs.

Celebrating Urban Indigenous Housing Solutions as part of National Truth and Reconciliation Day

October 2023

Ontario is estimated to have a shortage of approximately 22,000 deeply affordable urban and rural Indigenous community housing units. The Ontario Federation of Indigenous Friendship Centres (OFIFC) is dedicated to working with partners to deliver housing solutions in communities across Ontario that close that deficit and deliver tangible reconciliation commitments. But often, these innovative housing solutions face pushback and are labeled as controversial, often because of stereotypes and subconscious bias against Indigenous people that exist in many communities. Suze Morrison for OFIFC discusses how achieving true Reconciliation requires a joint effort from stakeholders, community members, and government at all levels.

How Can the Social Services Sector Help End Hunger?

September 2023

Food banks and municipal social services share the same goal: supporting vulnerable Ontarians to live a life of dignity. Each September, Feed Ontario and their network of food banks take part in Hunger Action Month, encouraging everyone in the province to do their part to end food insecurity in Ontario. With the dramatic rise in food bank use over the last few years, the need for action on hunger and poverty is more urgent than ever. Ashley Quan for Feed Ontario explains how OMSSA Members have a vital role to play in this fight.

Building Partnerships and Innovative Programs to Expand EarlyON Child and Family Programs

August 2023

Before the pandemic, York Region organized a "Think Tank session" with EarlyON agencies to evaluate current outdoor programming. They also recognized that their EarlyON educators, who were trained in Early Childhood Education (ECE), often did not have outdoor education or Indigenous cultural training to make the necessary changes to the curriculum development for outdoor program delivery. To address these concerns, the Region sought the advice of outdoor education and Indigenous worldview experts to help develop a new four-season outdoor program. Then, they partnered with the Toronto and Region Conservation Authority to support training and curriculum development, leading to the creation of the Walking Together Through the Four Seasons collaborative initiative. Kathy Lucky, the Manager of EarlyON Programs with York Region, explains how this program was developed to benefit the community.

Urban Indigenous Children Deserve Equal Access to Child Care

August 2023

Indigenous children thrive when they are proud of who they are and have access to their culture. But Indigenous children living in cities don’t currently have equal access to child care that meets those important cultural needs. Of the approximately 473,000 child care spaces currently in Ontario, 12,000 of those would need to be dedicated to urban Indigenous children to equitably match the population need. Currently, only about 2,000 spaces are in urban Indigenous child care sites – representing a staggering shortfall of nearly 10,000 spaces. With unprecedented federal investments being made through the Canada-wide Early Learning and Child Care (CWELCC) funding, we have a once-in-a-generation opportunity to right these inequities and invest in Indigenous children. Suze Morrison, Chief Engagement Officer for the Ontario Federation of Indigenous Friendship Centres (OFIFC) explains how OMSSA Members can assist. 

Pickering Shares Casino Revenue with Durham Region to Address Shared Goals

August 2023

The City of Pickering is the host community (those with gaming facilities located in their communities) for their new casino and is a municipality located within the Region of Durham. As the upper-tier municipal government, Durham is responsible for providing social housing, transit, policing, and other services to residents across the Region. Pickering is the first and only host community in Ontario to voluntarily share its revenues with another municipality and/or regional government. Together, the City and Region hope this revenue will help to meaningfully address their shared goals including more affordable housing and enhanced social services in the community.

The United Counties of Leeds and Grenville's Collaborative EarlyON-Social Housing Summer Pop-Up Program

July 2023

Leeds and Grenville’s EarlyON programs are delivered as a branch of the Children’s Services Department within the greater Community and Social Services Division, the same division that delivers the Social Housing program and Ontario Works. Years ago, the idea came about for a Pop-up Play program dedicated to the families that were living in some of the Social Housing units. Mattea Steacy, the EarlyON Supervisor with the United Counties of Leeds and Grenville explains how this program works and the benefits to service users in the community.

Bridging the Digital Divide in Northern and Southern Ontario: How Wellington and Thunder Bay are Helping Clients Connect

July 2023

Thunder Bay and Wellington County came together with shared goals and similar ideas about how to support their communities during COVID. The rapid shift revealed the existence of a digital divide – the gap between those who can access and use information and communication technologies in their daily lives and people who cannot. With essential supports such as medical appointments, court hearings, and training programmes shifting to hybrid or virtual delivery, the need to address digital equity in our communities quickly became a clear imperative.

An Interview with Dan McCormick

July 2023

Dan McCormick has been employed as the CAO of the Rainy River District Social Services Administration Board (RRDSSAB) since February 2011. The RRDSSAB delivers Social Housing, Children’s Services, Ontario Works and Land Ambulance across the Rainy River District. Dan has always been very involved in the community on local, district, and provincial levels, serving on several boards and committees. He is the Past President of OMSSA having served in various roles since 2017. OMSSA sat down with Dan to discuss human services, his career, and involvement with the Association.

From Struggle to Stability: Creating a Tailored Management Course for those Living with Low Income

June 2023

Now more than ever Canadians are recognizing the importance of financial well-being – achieving peace of mind about our financial situation, feeling secure in our ability to absorb a money setback, and having the freedom to make choices that allow us to enjoy life. Financial stress is compounded when people feel a loss of control and lack the appropriate knowledge and information to make decisions in their best interests. Carrie Wong and Nandita Bijur from Prosper Canada talk about the work they are doing in this area. 

Reflections on the 2023 Exchange Conference

June 2023

Held in Ottawa this past May, OMSSA’s 2023 Exchange Conference brought together more than 330 people for two days of learning, sharing, and connecting. It was a huge success! Over the one and a half days of the conference, attendees got to see many great examples of the excellence of OMSSA Member organizations and the staff and managers who carry out important work geared towards improving the lives of so many Ontarians. The Conference program was packed with content related to the work that OMSSA Members do in housing and homelessness, children’s services, and employment and income supports. Learn more about our 2023 Exchange Conference. 

A Summary of the Region of Waterloo's Encampment Decision

May 2023

On January 27th, 2023, Justice M. J. Valente of the Ontario Superior Court rejected The Regional Municipality of Waterloo’s application for an injunction to evict individuals who were encamped on Region-owned property due to those individuals being in breach of a local By-Law prohibiting such actions. While the Justice praised the valuable work that the Region has already done to address homelessness, he nevertheless denied the injunction on the basis that the By-Law violated the homeless residents’ Charter right to life, liberty, and security. More recently, the Region announced that it has decided not to appeal the ruling. There are several significant takeaways that can be gleaned from this first-of-its-kind-in-Ontario decision. The decision represents the need for a serious shift in thinking around how OMSSA Members will address the issue of encampments moving forward.

Making York Region EarlyON Child and Family Programs More Accessible for Families Through the New EarlyON Registration Tool

May 2023

OMSSA is featuring several of our 2022 Local Municipal Champion award recipients and their work in the Knowledge Exchange Blog. Please read the entry from York Region. In April 2022, the York Region EarlyON Child and Family Programs and Ontario Child Care Management System (OCCMS) teams in collaboration with CMSMs/DSSABs came together to develop and implement a system-wide, centralized online registration platform for EarlyON programs.

An Interview with Polly Smith

May 2023

OMSSA sits down to speak with Polly Smith, Director of Employment and Social Services at the Municipality of Chatham-Kent about the importance of human services delivery, her career, and involvement with OMSSA. 

Peel's Youth Caseworker Team

April 2023

The Region of Peel is dedicated in creating a community where every person experiences a sense of belonging while having access to all services that may be required through each stage of life. As a result, the Peel Youth Caseworker team was founded, to provide integrated services to youth while being devoted to assisting residents out of poverty. 

An Interview with Henry Wall

April 2023

OMSSA sits down to speak with Henry Wall, Chief Administrative Officer, from the Kenora District Services Board about the importance of human service integration and the issues of housing and homelessness in Northern Ontario communities. 

The District of Thunder Bay Social Services Administration Board: Community Resource Centres

April 2023

OMSSA is featuring several of our 2022 Local Municipal Champion award recipients and their work in the Knowledge Exchange Blog. Please read the entry from the District of Thunder Bay Social Services Administration Board. Over the past five years TBDSSAB has worked to create community resource centres for tenants and clients, creating centralized access for neighbourhood engagement and service enhancement. 

A Municipal Approach to Employment Service System Leadership

March 2023

OMSSA is featuring several of our 2022 Local Municipal Champion award recipients and their work in the Knowledge Exchange Blog. Please read the entry from the County of Bruce. The Employment Service System Manager for the Stratford-Bruce Peninsula took a truly local approach to service system management. Within the Employment Service Transformation, the Bruce, Grey, Huron, and Stratford consortium is the only Service System Manager that formally brought together the four CMSMs into an integrated model to deliver employment services to the catchment area.

Lambton County Integrated Team

March 2023

OMSSA is featuring several of our 2022 Local Municipal Champion award recipients and their work in the Knowledge Exchange Blog. Please read the entry from the County of Lambton. With early uncertainty regarding COVID-19 and strong awareness of the heightened vulnerabilities for those experiencing homelessness, the County of Lambton was tasked with ensuring the shelter and safety of households experiencing homelessness. They had varying needs, levels of support, and sources of income. It was understood within the Social Services Division that a unique approach to helping these households begin their journey to a new home would be required. This is where the concept of the Integrated Team originated. 

OMSSA Report on the 2023 Ontario Budget

March 2023

On March 23rd, Ontario's Minister of Finance, Peter Bethlenfalvy, delivered the 2023 Ontario Budget. The budget comes at a time when Ontario is facing a housing crisis, homelessness crisis, pandemic recovery, inflation, and global economic uncertainty. Learn more about some of the highlights relevant to OMSSA Members and the municipal human services sector.

OMSSA Report on the 2023 Federal Budget

March 2023

On March 28th, Finance Minister Chrystia Freeland delivered the 2023-24 Federal Budget. The budget was themed around the cost of living, dentalcare and clean energy. Learn more about some of the highlights relevant to OMSSA Members and the municipal human services sector.

Serving The Community Through OMST

February 2023

OMSSA is featuring several of our 2022 Local Municipal Champion award recipients and their work in the Knowledge Exchange Blog. Please read the entry from the City of Ottawa. Social Service Staff members took steps to address concerns of mental health with an increased digital divide and aggravating pre-existing inequities as the effects began to impact individuals during the COVID-19 pandemic. Those concerns were addressed by challenging the status quo and removing barriers to providing essential human services when people were most in need. In 2021, the Outreach and Mobile Services Team (OMST) began to offer outreach services to individuals and families.

This Is Not OK

February 2023

Homelessness can be a result of a complex mix of social services, health, and economic difficulties. The impact of the COVID-19 pandemic changed how we work, our way of education and how we interact with others. Due to reduced in-person social services, widespread isolation, and inflationary housing and food costs, homelessness is gaining recognition as a serious problem. With agencies and drop-in centres now open people can have access to in-person support yet the number of people wandering our streets continues to shock and disappoint the public. 

The City of Toronto is Leading and Learning with Pride to Better Support 2SLGBTQI+ Seniors

February 2023

Within the next 25 years, Canada's elderly population is expected to grow three times larger compared to today, necessitating the need for senior services. The needs of seniors in the 2SLGBTQI+ community who identify as Two-Spirit, Lesbian, Gay, Bisexual, Transgender, Queer or Intersex—must be considered as the country's demographics change.

Coming Together For The First Time Since 2019

February 2023

The 2022 Policy Conference was the first in-person event for OMSSA in the last three years. OMSSA members and staff were eager to meet with their colleagues resulting in a great turnout at the event with members joining from all around the province. The Conference consisted of several plenary and concurrent sessions focusing on relevant human services policy topics. 

Transforming the System of Homelessness Prevention Services and Supports in Simcoe County

January 2023

OMSSA is featuring several of our 2022 Local Municipal Champion award recipients and their work in the Knowledge Exchange Blog. Please read the entry from the County of Simcoe. To effectively manage needs within the homeless shelter system during the COVID-19 pandemic and enable early identification of issues, the County of Simcoe rapidly integrated public health, mental health, addictions, housing services and paramedic services through weekly meetings and on site in regular and temporary motel based shelter settings, established new relationships and strengthened existing relationships across systems to improve access to critical services and supports to homeless individuals and families.

An Interview with Greg Bishop

January 2023

Greg Bishop has been the General Manager, Social and Community Services Division at the County of Simcoe since 2015. This role includes leadership and oversight to the Social Housing, Community Services, Ontario Works and Children Services Departments. Greg is also one of the recipients of the 2022 OMSSA Lifetime Achievement Award. OMSSA sat down with Greg to discuss human services, his career, and involvement with OMSSA. 

An Interview with Debbie Cercone

January 2023

In 2006, Debbie started in the role of Executive Director of Housing and Children’s Services with the City of Windsor responsible for housing, homelessness, child care and early years and emergency social services and held this position for over 15 years until her retirement in 2022. Debbie is also one of the recipients of the 2022 OMSSA Lifetime Achievement Award. OMSSA sat down with Debbie to discuss human services, her career, and involvement with OMSSA.

2022 Blog Posts

An Interview with Karly Church

December 2022

Karly Church is an anti-trafficking advocate, crisis counsellor and well-known speaker. She is known for her work on the issue of commercial sexual exploitation and domestic trafficking and has been a leader in helping shift the perception of trafficked girls from criminals to victims and now to survivors and leaders. She is also the recipient of the 2022 OMSSA Champion of Human Services Award. OMSSA sat down with Karly for an interview to discuss her work. Please note: This article discusses a specific person’s experiences with human trafficking. This may be difficult for some readers.

An Interview with Mellissa Morgan

December 2022

Mellissa Morgan is the General Manager of Human Services and Long-Term Care for the City of Cornwall, and she oversees the operations, transformation, and modernization of Ontario Works, Children‘s Services, and Housing Services for Cornwall, Stormont, Dundas and Glengarry. She believes that life stabilization is a fundamental and core principle within each of those areas. She is also the recipient of the 2022 OMSSA Patti Moore Human Services Integration Award. OMSSA sat down with Mellissa for an interview to discuss her work and experiences over her career within the City of Cornwall and various human services topics.

We Need to Talk

November 2022

This post is being re-published with permission from Tend Academy. This post was originally written by Françoise Mathieu in August 2022. Françoise was most recently a keynote speaker at OMSSA's 2022 Forum where she discussed many of the topics and themes discussed in this blog post. Photo credit: TEND Academy

The Housing Hub Vision

October 2022

Read our latest blog post from Whitney Kitchen, Coordinator of Housing Administration and Development with the City of Windsor, about the Homelessness & Housing Help Hub (H4) that began as an emergency response to the Covid-19 pandemic to provide social distancing and safe daytime space to individuals experiencing homelessness. Also learn more about the the vision for a new permanent Housing Hub as a response to the success achieved at the current H4.  

Bruce County Launches Affordable Housing Toolkit for Developers

September 2022

Read our latest blog post from Tania Dickson, Housing Services Manager with Bruce County, about the launch of the first phase of their Affordable Housing Toolkit earlier this year. The toolkit offers a wealth of information and data to assist property owners and developers appreciate the need for affordable housing. The toolkit outlines the need for diverse development opportunities, including medium and high-density units, to support everyone‘s various housing needs. Learn more about Bruce County's toolkit.

Who Says That Promoting the ECE Profession Can't Be Fun?

August 2022

Read our latest blog post from Tammy Kealey-Donaldson, Manager of Children's Services with Lanark County about the promotion and recruitment of Early Childhood Educators (ECEs). Lanark County is recognized for its Early Childhood Educator (ECE) Dino campaign which has proven to be a huge success. Building on its 2021 Local Municipal Champion Award, learn more about Lanark County's work to recruit and retain ECEs in the community. 

Heartwork and so much more...

July 2022

Read our latest blog post from Michelle Schurter, CEO and Founder of the Millennial Strategist, talking about a recent professional development event led by the Municipality of Chatham-Kent for Child Care and Early Years workers. The focus was on celebrating the service provided to families and communities, particularly over the past two years with the pandemic, and digging deep into the value Early Childhood Educators bring to children, families, community, and the economy. Twelve communities partnered with Chatham-Kent and shared the cost of one virtual day of learning bringing together over 4,000 educators! Learn more about the event and what's next for the Child Care and Early Years workforce in Ontario. 

Secondary Suite Funding Programs in the United Counties of Leeds and Grenville

June 2022

Read our latest blog post from Caroline Rigutto, Policy and Program Review Analyst with Leeds and Grenville, talking about how in 2020 a municipal Housing Affordability Task Force was formed in Leeds and Grenville to strategically examine housing affordability needs, and to recommend prioritized solutions. As an initiative to increase the supply of affordable rental housing in Leeds and Grenville, the Task Force recommended that a Secondary Suite program be developed. Learn more about this program in Leeds and Grenville. 

Understanding the AMO-OMSSA Partnership

May 2022

Read our latest blog post from AMO's Senior Advisor, Michael Jacek, talking about how OMSSA and the Association of Municipalities of Ontario (AMO) work together. OMSSA members may not realize that our organizations are already joined at the hip and together we can accomplish much through collaboration while being mindful of our respective roles and contributions. 

OMSSA Report on the 2022 Ontario Budget and Election Preview

May 2022

The purpose of this blog post is to highlight what was included in the 2022 Ontario Budget and to preview to members what to expect in terms of issues and potential outcomes in the upcoming Ontario Election that will occur on June 2nd, 2022. (Photo credit: Toronto Star)

Responding to Human Trafficking During COVID

April 2022

The importance of having a sensitive and informed response to domestic sex trafficking was put to the test during COVID-19. Many expected human trafficking would slow down during a global pandemic. What the Durham Human Trafficking Response Team saw was the exact opposite. Learn more about the experience from Jocelyn Siciliano of Durham Region Social Services.

From Poverty to Equity: Expanding the Lens in Dufferin County

April 2022

When you think of the word poverty, what do you see? Many see visions of people without access to drinking water in faraway places or of sprawling metropolises with rough-looking, crime-ridden neighborhoods. Most people have a hard time seeing poverty in their own charming little town, even though it exists. Poverty doesn’t always resonate with all people and all human service providers in the same way. Read more from County of Dufferin's Director of Community Services, Anna McGregor, on the work being done to address poverty and equity in this community. 

OMSSA Report on the 2022 Federal Budget

April 2022

On April 7, Deputy Prime Minister and Minister of Finance, Chrystia Freeland, delivered the 2022 Federal Budget. Housing was the highlight of this Federal Budget with $10.1 billion in new spending over five years and a goal to double the amount of homes built over the next 10 years addressing housing supply.  

Community Paramedicine in Sault Ste. Marie

March 2022

After years of seeing gaps between the care people need and the traditional programs offered, Sault Ste. Marie paramedics will finally have the chance to provide even better community-based healthcare to their patients. Soon, Sault Ste. Marie will have its own Community Paramedic program, a concept that has proven itself time and time again throughout Canada and is long overdue in this Northern community. Read more from Sault Ste. Marie Paramedic Chief Katie Kirkham on this program and its importance to the community. 

An Interview with Grace Mater 

March 2022

Throughout her years in public service, Grace Mater has been committed to collaborative approaches that enhance the lives of children and families in Hamilton. She stepped into the Operations Chief role for the City of Hamilton’s pandemic response as well as the General Manager, Healthy and Safe Community Department role prior to her retirement. Grace is also the recipient of the 2021 OMSSA Lifetime Achievement Award. OMSSA sat down with Grace to discuss human services, her career, and involvement with OMSSA. 

An Interview with ADM Cordelia Abankwa

February 2022

Cordelia Abankwa is the Assistant Deputy Minister of the Employment and Training Division with the Ministry of Labour, Training and Skills Development and an executive leader and relationship builder with 30 years of experience in municipal and provincial public service where she has led innovation in complex, multidimensional environments.  She is also the recipient of the 2021 OMSSA Patti Moore Human Services Integration Award. OMSSA sat down with Cordelia for an interview to discuss her work with the Ministry and experiences over her career within municipal and provincial settings. 

How Can Human Services Empower Young Leaders?

February 2022

As young leaders we know we have only hit the tip of the iceberg when it comes to our career development. We are two of the three co-founders of the Multiculturalism Group. The group focuses on cultural inclusion through empowering, engaging and educating staff about multiculturalism. This opportunity has allowed us to develop our leadership skills through coaching, leading and mentoring individuals. We would like to share a few of the lessons and skills we have developed as leaders that can be applied across all of the human services sectors. Read more from OMSSA's 2021 Young Leader Award recipients. 

The Rollout of Employment Services Transformation in Haldimand-Norfolk

January 2022

As one of the prototype locations for Employment Services Transformation (EST), it has been nearly a year since the roll out in Haldimand-Norfolk. EST is the first major step of the Social Assistance (SA) transformation in Ontario, quickly followed by centralized intake in February. We know we are in the first stages of an ongoing transformation which will continue until 2024. Learn more about the experience in Haldimand-Norfolk. 

2021 Blog Posts

An Interview with Dr. Kwame McKenzie

December 2021

Dr. Kwame McKenzie is the CEO of the Wellesley Institute and is an international expert on the social causes of mental illness, suicide, and the development of effective, equitable health systems. He is also the recipient of the 2021 OMSSA Champion of Human Services Award. OMSSA sat down with Dr. McKenzie for an interview to discuss the work of the Wellesley Institute and his insights and lessons learned during the COVID-19 pandemic.

Reconceptualizing Indigenous History

December 2021

In recent years, many Canadians have begun to question their historical literacy, especially as disturbing facts about Indigenous history continue to be brought to light. With the knowledge that Canadian history is a focal point of our education system, recent events have caused many to ask, "Why do I know so little about Indigenous history?"

From Crisis to Empowerment

November 2021

Municipalities can tackle poverty and its related costs head on by building free financial empowerment supports into municipal services. Supports like tax clinics, help accessing benefits, and one-on-one financial coaching/counseling can improve participant income, saving and debt levels, enhance credit scores and reduce financial stress.

OMSSA Report on the 2021 Federal Speech from the Throne

November 2021

The Speech from the Throne is intended to provide a broad vision of the federal government’s priorities for the term. It is widely expected that the NDP will support the Throne Speech and work on common priorities with the Trudeau government.

OMSSA Report on the 2021 Fall Economic Statement

November 2021

Ontario Finance Minister Peter Bethlenfalvy delivered the Ontario Government’s 2021 Fall Economic Statement. The campaign style speech and response sets the tone for the upcoming 2022 Ontario Election. 

True Reconciliation Means Action

October 2021

Canada must realize that Reconciliation is not about saying sorry. Reconciliation is not about ticking off the easy boxes of the TRC Calls to Action – erecting monuments to survivors; adding curriculum in schools; and inserting land recognitions before meetings.

OMSSA Report on the 2021 Federal Election

October 2021

On September 20th, Canadians voted in the 2021 Federal Election and the outcome did not produce much change from the 2019 Election. From an OMSSA perspective, we were paying the most attention to early years and child care, housing, expiring pandemic benefits, long-term care and healthcare. 

OMSSA Report on the Ontario Speech from the Throne

October 2021

On October 4, the Ontario Government delivered their Speech from the Throne. With a provincial election expected in June 2022, there was an expectation that this speech would set the stage for the upcoming election campaign, 2022 provincial budget and plans ahead for the fall session.