Calendar

Upcoming Events and Training

Working with Multi-Barriered Clients

Jan 18-Feb 2

This online, interactive workshop teaches you the knowledge and skills you need to support multi-barriered clients on the path to recovery and wellness.

Mental Health First Aid

Feb 3-4, 2021

Learn how to recognize signs that a person may be experiencing a decline in their mental well-being or a mental health crisis, and how to respond, in this two-part online workshop. 

Making Difficult Conversations Easier

Feb 4-5, 2021

This two-part, online, interactive workshop will explore the construct, traps and pitfalls of difficult conversations, why they may go wrong and how to approach, plan and execute them in a more successful manner.

Understanding Client Behaviours: What Research Tells Us

Feb 8, 2021

This online workshop provides an opportunity for staff to examine what current research describes as the impact of trauma, scarcity, poverty and social exclusion on human behaviours that staff encounter on a daily basis. 

OW Directives and SAMS Training: Self-Employment

Feb 16-26, 2021

This eight-part online workshop provides a simple yet comprehensive self-employment path, teaching case workers about quick assessments, reasonable expenses aligned to standard Canada Revenue Agency (CRA) principles and simplicity on workbook goals,...

Resolving Difficult Conversations (Advanced)

Feb 16-18, 2021

This three-part advanced online workshop picks up where "Making Difficult Conversations Easier" left off, exploring how best to prepare for a difficult conversation, additional conversation tools that can be used to move...

Motivational Interviewing

Feb 22-Mar 5

Learn and apply the motivational interviewing approach to support your clients in taking that first step towards change by building their inner resources in this eight-part online workshop. 

OW Directives and SAMS Training: ODSP Referrals, Hospitalization and Disposition of Assets

Mar 8-9, 2021

In this two-part online workshop, participants will focus on the ODSP referral process of Ontario Works case management. 

Making Difficult Conversations Easier

Mar 11-12, 2021

This two-part, online, interactive workshop will explore the construct, traps and pitfalls of difficult conversations, why they may go wrong and how to approach, plan and execute them in a more successful manner.

The MicroCoaching Model™ - Theory and Competencies

Mar 15-17, 2021

MicroCoaching™ is a three-dimensional coaching model designed to turn even short interactions into meaningful interventions. This three-part virtual educational program is designed for both front-line and support staff who interact with clients,...

OW Directives and SAMS Training: Refugees and Sponsorship

Mar 18-19, 2021

This two-part online workshop will explore  Directives and Clearinghouses related to eligibility criteria of cases deemed as sponsored and obligations of sponsorship support. 

Mental Health First Aid

Mar 23-24, 2021

Learn how to recognize signs that a person may be experiencing a decline in their mental well-being or a mental health crisis, and how to respond, in this two-part online workshop. 

Resolving Difficult Conversations (Advanced)

Mar 24-26, 2021

This three-part advanced online workshop picks up where "Making Difficult Conversations Easier" left off, exploring how best to prepare for a difficult conversation, additional conversation tools that can be used to move...

Understanding Client Behaviours: What Research Tells Us

Mar 29, 2021

This online workshop provides an opportunity for staff to examine what current research describes as the impact of trauma, scarcity, poverty and social exclusion on human behaviours that staff encounter on a daily basis. 

OW Directives and SAMS Training: Couples Under 18 and Under 18 Singles Under Special Circumstance

Apr 6-7, 2021

This two-part online workshop will explore Ontario Works eligibility for couples under 18 and under 18 cases that have special circumstances.

Making Difficult Conversations Easier

Apr 12-13, 2021

This two-part, online, interactive workshop will explore the construct, traps and pitfalls of difficult conversations, why they may go wrong and how to approach, plan and execute them in a more successful manner.

OW Directives and SAMS Training: Living with Parents / Co-Residency

Apr 14-16, 2021

This virtual training series will examine Directives, OW Regulations, Clearinghouses and SAMS technology on living with parent circumstances where eligibility exists for two benefit unit families. 

The MicroCoaching Model™ - Theory and Competencies

Apr 19-21, 2021

MicroCoaching™ is a three-dimensional coaching model designed to turn even short interactions into meaningful interventions. This three-part virtual educational program is designed for both front-line and support staff who interact with clients,...

Trauma-Informed Care

Apr 29-May 14

This virtual training series is dedicated to understanding the impacts of traumatic events and how to best support highly traumatized clients by promoting a climate of awareness, safety, trust, collaboration and control. 

Mental Health First Aid

May 4-5, 2021

Learn how to recognize signs that a person may be experiencing a decline in their mental well-being or a mental health crisis, and how to respond, in this two-part online workshop. 

Managing Human Services Through Change

May 5-17, 2021

This four-part, online workshop will help participants understand the mechanics and the culture of change, and develop strategies to lead teams, departments and communities through change. 

Case Presenting Officer Core Training

May 10-14, 2021

This five-part, online, interactive workshop will provide you with the fundamental tools required to review casefile decisions at Internal Review and to prepare arguments to defend your offices decisions at the Social Benefits Tribunal...

Resolving Difficult Conversations (Advanced)

May 18-20, 2021

This three-part advanced online workshop picks up where "Making Difficult Conversations Easier" left off, exploring how best to prepare for a difficult conversation, additional conversation tools that can be used to move...

Understanding Client Behaviours: What Research Tells Us

May 26, 2021

This online workshop provides an opportunity for staff to examine what current research describes as the impact of trauma, scarcity, poverty and social exclusion on human behaviours that staff encounter on a daily basis. 

Eligibility Review Officer Core Training

May 31-Jun 4

This five-part, online, interactive workshop will provide you with guides and tips to conducting an investigation, reviewing the differences between civil, provincial offences and criminal prosecutions, the use of discretion when deciding upon the pursuit...

The MicroCoaching Model™ - Theory and Competencies

Jun 7-9, 2021

MicroCoaching™ is a three-dimensional coaching model designed to turn even short interactions into meaningful interventions. This three-part virtual educational program is designed for both front-line and support staff who interact with clients,...

OW Directives and SAMS Training: Disposition of Assets

Jun 10-11, 2021

This two-part online workshop will focus on asset limits and conversion / liquidation of assets as it relates to SAMS, OW Directives and Ontario Works case management. 

Mental Health First Aid

Jun 15-16, 2021

Learn how to recognize signs that a person may be experiencing a decline in their mental well-being or a mental health crisis, and how to respond, in this two-part online workshop. 

Working with Multi-Barriered Clients

Jun 17-30, 2021

This online, interactive workshop teaches you the knowledge and skills you need to support multi-barriered clients on the path to recovery and wellness.

OW Directives and SAMS Training: Post-Secondary Education / Temporary Care

Aug 30-Sep 1

This three-part virtual training will examine the application of OW Directives as they relate to post-secondary and temporary care scenarios, through two hands-on case studies.

Understanding Client Behaviours: What Research Tells Us

Sep 7, 2021

This online workshop provides an opportunity for staff to examine what current research describes as the impact of trauma, scarcity, poverty and social exclusion on human behaviours that staff encounter on a daily basis. 

Mental Health First Aid

Sep 15-16, 2021

Learn how to recognize signs that a person may be experiencing a decline in their mental well-being or a mental health crisis, and how to respond, in this two-part online workshop. 

OW Directives and SAMS Training: Outcomes, Participation Agreements and Employment Benefits

Sep 20-21, 2021

This two-part online workshop will focus knowledge of employment outcomes and the impact on local CMSM/DSSAB budget performance.

Making Difficult Conversations Easier

Sep 27-28, 2021

This two-part, online, interactive workshop will explore the construct, traps and pitfalls of difficult conversations, why they may go wrong and how to approach, plan and execute them in a more successful manner.

OW Directives and SAMS Training: Compensation Settlements

Sep 30-Oct 1

This two-part online workshop will focus on a case study that discusses a Motor Vehicle Accident and settlement for economic and non-economic financial losses as it relates to SAMS, OW Directives and Ontario Works case management. 

Case Presenting Officer Core Training

Oct 4-8, 2021

This five-part, online, interactive workshop will provide you with the fundamental tools required to review casefile decisions at Internal Review and to prepare arguments to defend your offices decisions at the Social Benefits Tribunal...

Resolving Difficult Conversations (Advanced)

Oct 12-14, 2021

This three-part advanced online workshop picks up where "Making Difficult Conversations Easier" left off, exploring how best to prepare for a difficult conversation, additional conversation tools that can be used to move...

The MicroCoaching Model™ - Theory and Competencies

Oct 18-20, 2021

MicroCoaching™ is a three-dimensional coaching model designed to turn even short interactions into meaningful interventions. This three-part virtual educational program is designed for both front-line and support staff who interact with clients,...

OW Directives and SAMS Training: Emergency Assistance

Oct 21-29, 2021

In this four-part online workshop, we will examine the application of OW Directives, OW Regulations, Clearinghouses and SAMS technology related to Emergency Assistance. 

Mental Health First Aid

Oct 26-27, 2021

Learn how to recognize signs that a person may be experiencing a decline in their mental well-being or a mental health crisis, and how to respond, in this two-part online workshop. 

Eligibility Review Officer Core Training

Nov 1-5, 2021

This five-part, online, interactive workshop will provide you with guides and tips to conducting an investigation, reviewing the differences between civil, provincial offences and criminal prosecutions, the use of discretion when deciding upon the pursuit...

Managing Human Services Through Change

Nov 4-15, 2021

This four-part, online workshop will help participants understand the mechanics and the culture of change, and develop strategies to lead teams, departments and communities through change. 

Working with Multi-Barriered Clients

Nov 11-26, 2021

This online, interactive workshop teaches you the knowledge and skills you need to support multi-barriered clients on the path to recovery and wellness.

The MicroCoaching Model™ - Theory and Competencies

Nov 29-Dec 1

MicroCoaching™ is a three-dimensional coaching model designed to turn even short interactions into meaningful interventions. This three-part virtual educational program is designed for both front-line and support staff who interact with clients,...

Trauma-Informed Care

Dec 3-16, 2021

This virtual training series is dedicated to understanding the impacts of traumatic events and how to best support highly traumatized clients by promoting a climate of awareness, safety, trust, collaboration and control. 

Mental Health First Aid

Dec 7-8, 2021

Learn how to recognize signs that a person may be experiencing a decline in their mental well-being or a mental health crisis, and how to respond, in this two-part online workshop.