Calendar
Making Difficult Conversations Easier
Sep 27-28, 2021
This two-part, online, interactive workshop will explore the construct, traps and pitfalls of difficult conversations, why they may go wrong and how to approach, plan and execute them in a more successful manner.
Anti-Black Racism Training
Sep 28-Oct 1
This two part interactive virtual training session will explore anti-Black racism from a historical to contemporary context in order to gain an in-depth understanding of the hidden nature of racism today.
OW Directives and SAMS Training: Compensation Settlements
Sep 30-Oct 1
This two-part online workshop will focus on a case study that discusses a Motor Vehicle Accident and settlement for economic and non-economic financial losses as it relates to SAMS, OW Directives and Ontario Works case management.
Case Presenting Officer Core Training
Oct 4-8, 2021
This five-part, online, interactive workshop will provide you with the fundamental tools required to review casefile decisions at Internal Review and to prepare arguments to defend your offices decisions at the Social Benefits Tribunal...
Resolving Difficult Conversations (Advanced)
Oct 12-14, 2021
This three-part advanced online workshop picks up where "Making Difficult Conversations Easier" left off, exploring how best to prepare for a difficult conversation, additional conversation tools that can be used to move...
The MicroCoaching Model™ - Theory and Competencies
Oct 18-20, 2021
MicroCoaching™ is a three-dimensional coaching model designed to turn even short interactions into meaningful interventions. This three-part virtual educational program is designed for both front-line and support staff who interact with clients,...
OW Directives and SAMS Training: Emergency Assistance
Oct 21-29, 2021
In this four-part online workshop, we will examine the application of OW Directives, OW Regulations, Clearinghouses and SAMS technology related to Emergency Assistance.
Mental Health First Aid
Oct 26-27, 2021
Learn how to recognize signs that a person may be experiencing a decline in their mental well-being or a mental health crisis, and how to respond, in this two-part online workshop.
Eligibility Review Officer Core Training
Nov 1-5, 2021
This five-part, online, interactive workshop will provide you with guides and tips to conducting an investigation, reviewing the differences between civil, provincial offences and criminal prosecutions, the use of discretion when deciding upon the pursuit...
Managing Human Services Through Change
Nov 4-15, 2021
This four-part, online workshop will help participants understand the mechanics and the culture of change, and develop strategies to lead teams, departments and communities through change.
Working with Multi-Barriered Clients
Nov 11-26, 2021
This online, interactive workshop teaches you the knowledge and skills you need to support multi-barriered clients on the path to recovery and wellness.
Mitigating Workplace Bias
Nov 17-19, 2021
During this interactive workshop, participants will develop a nuanced understanding of a range of cognitive and structural biases.
The MicroCoaching Model™ - Theory and Competencies
Nov 29-Dec 1
MicroCoaching™ is a three-dimensional coaching model designed to turn even short interactions into meaningful interventions. This three-part virtual educational program is designed for both front-line and support staff who interact with clients,...
Trauma-Informed Care
Dec 3-16, 2021
This virtual training series is dedicated to understanding the impacts of traumatic events and how to best support highly traumatized clients by promoting a climate of awareness, safety, trust, collaboration and control.
Mental Health First Aid
Dec 7-8, 2021
Learn how to recognize signs that a person may be experiencing a decline in their mental well-being or a mental health crisis, and how to respond, in this two-part online workshop.