Calendar
Working with Multi-Barriered Clients
Jan 18-Feb 2
This online, interactive workshop teaches you the knowledge and skills you need to support multi-barriered clients on the path to recovery and wellness.
Mental Health First Aid
Feb 3-4, 2021
Learn how to recognize signs that a person may be experiencing a decline in their mental well-being or a mental health crisis, and how to respond, in this two-part online workshop.
Making Difficult Conversations Easier
Feb 4-5, 2021
This two-part, online, interactive workshop will explore the construct, traps and pitfalls of difficult conversations, why they may go wrong and how to approach, plan and execute them in a more successful manner.
Understanding Client Behaviours: What Research Tells Us
Feb 8, 2021
This online workshop provides an opportunity for staff to examine what current research describes as the impact of trauma, scarcity, poverty and social exclusion on human behaviours that staff encounter on a daily basis.
OW Directives and SAMS Training: Self-Employment
Feb 16-26, 2021
This eight-part online workshop provides a simple yet comprehensive self-employment path, teaching case workers about quick assessments, reasonable expenses aligned to standard Canada Revenue Agency (CRA) principles and simplicity on workbook goals,...
Resolving Difficult Conversations (Advanced)
Feb 16-18, 2021
This three-part advanced online workshop picks up where "Making Difficult Conversations Easier" left off, exploring how best to prepare for a difficult conversation, additional conversation tools that can be used to move...
Motivational Interviewing
Feb 22-Mar 5
Learn and apply the motivational interviewing approach to support your clients in taking that first step towards change by building their inner resources in this eight-part online workshop.
OW Directives and SAMS Training: ODSP Referrals, Hospitalization and Disposition of Assets
Mar 8-9, 2021
In this two-part online workshop, participants will focus on the ODSP referral process of Ontario Works case management.
Making Difficult Conversations Easier
Mar 11-12, 2021
This two-part, online, interactive workshop will explore the construct, traps and pitfalls of difficult conversations, why they may go wrong and how to approach, plan and execute them in a more successful manner.
The MicroCoaching Model™ - Theory and Competencies
Mar 15-17, 2021
MicroCoaching™ is a three-dimensional coaching model designed to turn even short interactions into meaningful interventions. This three-part virtual educational program is designed for both front-line and support staff who interact with clients,...
OW Directives and SAMS Training: Refugees and Sponsorship
Mar 18-19, 2021
This two-part online workshop will explore Directives and Clearinghouses related to eligibility criteria of cases deemed as sponsored and obligations of sponsorship support.
Mental Health First Aid
Mar 23-24, 2021
Learn how to recognize signs that a person may be experiencing a decline in their mental well-being or a mental health crisis, and how to respond, in this two-part online workshop.
Resolving Difficult Conversations (Advanced)
Mar 24-26, 2021
This three-part advanced online workshop picks up where "Making Difficult Conversations Easier" left off, exploring how best to prepare for a difficult conversation, additional conversation tools that can be used to move...
Understanding Client Behaviours: What Research Tells Us
Mar 29, 2021
This online workshop provides an opportunity for staff to examine what current research describes as the impact of trauma, scarcity, poverty and social exclusion on human behaviours that staff encounter on a daily basis.
OW Directives and SAMS Training: Couples Under 18 and Under 18 Singles Under Special Circumstance
Apr 6-7, 2021
This two-part online workshop will explore Ontario Works eligibility for couples under 18 and under 18 cases that have special circumstances.
Making Difficult Conversations Easier
Apr 12-13, 2021
This two-part, online, interactive workshop will explore the construct, traps and pitfalls of difficult conversations, why they may go wrong and how to approach, plan and execute them in a more successful manner.
OW Directives and SAMS Training: Living with Parents / Co-Residency
Apr 14-16, 2021
This virtual training series will examine Directives, OW Regulations, Clearinghouses and SAMS technology on living with parent circumstances where eligibility exists for two benefit unit families.
The MicroCoaching Model™ - Theory and Competencies
Apr 19-21, 2021
MicroCoaching™ is a three-dimensional coaching model designed to turn even short interactions into meaningful interventions. This three-part virtual educational program is designed for both front-line and support staff who interact with clients,...
Trauma-Informed Care
Apr 29-May 14
This virtual training series is dedicated to understanding the impacts of traumatic events and how to best support highly traumatized clients by promoting a climate of awareness, safety, trust, collaboration and control.
Mental Health First Aid
May 4-5, 2021
Learn how to recognize signs that a person may be experiencing a decline in their mental well-being or a mental health crisis, and how to respond, in this two-part online workshop.
Managing Human Services Through Change
May 5-17, 2021
This four-part, online workshop will help participants understand the mechanics and the culture of change, and develop strategies to lead teams, departments and communities through change.
Case Presenting Officer Core Training
May 10-14, 2021
This five-part, online, interactive workshop will provide you with the fundamental tools required to review casefile decisions at Internal Review and to prepare arguments to defend your offices decisions at the Social Benefits Tribunal...
Resolving Difficult Conversations (Advanced)
May 18-20, 2021
This three-part advanced online workshop picks up where "Making Difficult Conversations Easier" left off, exploring how best to prepare for a difficult conversation, additional conversation tools that can be used to move...
Understanding Client Behaviours: What Research Tells Us
May 26, 2021
This online workshop provides an opportunity for staff to examine what current research describes as the impact of trauma, scarcity, poverty and social exclusion on human behaviours that staff encounter on a daily basis.
Eligibility Review Officer Core Training
May 31-Jun 4
This five-part, online, interactive workshop will provide you with guides and tips to conducting an investigation, reviewing the differences between civil, provincial offences and criminal prosecutions, the use of discretion when deciding upon the pursuit...
The MicroCoaching Model™ - Theory and Competencies
Jun 7-9, 2021
MicroCoaching™ is a three-dimensional coaching model designed to turn even short interactions into meaningful interventions. This three-part virtual educational program is designed for both front-line and support staff who interact with clients,...
OW Directives and SAMS Training: Disposition of Assets
Jun 10-11, 2021
This two-part online workshop will focus on asset limits and conversion / liquidation of assets as it relates to SAMS, OW Directives and Ontario Works case management.
Mental Health First Aid
Jun 15-16, 2021
Learn how to recognize signs that a person may be experiencing a decline in their mental well-being or a mental health crisis, and how to respond, in this two-part online workshop.
Working with Multi-Barriered Clients
Jun 17-30, 2021
This online, interactive workshop teaches you the knowledge and skills you need to support multi-barriered clients on the path to recovery and wellness.
OW Directives and SAMS Training: Post-Secondary Education / Temporary Care
Aug 30-Sep 1
This three-part virtual training will examine the application of OW Directives as they relate to post-secondary and temporary care scenarios, through two hands-on case studies.
Understanding Client Behaviours: What Research Tells Us
Sep 7, 2021
This online workshop provides an opportunity for staff to examine what current research describes as the impact of trauma, scarcity, poverty and social exclusion on human behaviours that staff encounter on a daily basis.
Mental Health First Aid
Sep 15-16, 2021
Learn how to recognize signs that a person may be experiencing a decline in their mental well-being or a mental health crisis, and how to respond, in this two-part online workshop.
OW Directives and SAMS Training: Outcomes, Participation Agreements and Employment Benefits
Sep 20-21, 2021
This two-part online workshop will focus knowledge of employment outcomes and the impact on local CMSM/DSSAB budget performance.
Making Difficult Conversations Easier
Sep 27-28, 2021
This two-part, online, interactive workshop will explore the construct, traps and pitfalls of difficult conversations, why they may go wrong and how to approach, plan and execute them in a more successful manner.
OW Directives and SAMS Training: Compensation Settlements
Sep 30-Oct 1
This two-part online workshop will focus on a case study that discusses a Motor Vehicle Accident and settlement for economic and non-economic financial losses as it relates to SAMS, OW Directives and Ontario Works case management.
Case Presenting Officer Core Training
Oct 4-8, 2021
This five-part, online, interactive workshop will provide you with the fundamental tools required to review casefile decisions at Internal Review and to prepare arguments to defend your offices decisions at the Social Benefits Tribunal...
Resolving Difficult Conversations (Advanced)
Oct 12-14, 2021
This three-part advanced online workshop picks up where "Making Difficult Conversations Easier" left off, exploring how best to prepare for a difficult conversation, additional conversation tools that can be used to move...
The MicroCoaching Model™ - Theory and Competencies
Oct 18-20, 2021
MicroCoaching™ is a three-dimensional coaching model designed to turn even short interactions into meaningful interventions. This three-part virtual educational program is designed for both front-line and support staff who interact with clients,...
OW Directives and SAMS Training: Emergency Assistance
Oct 21-29, 2021
In this four-part online workshop, we will examine the application of OW Directives, OW Regulations, Clearinghouses and SAMS technology related to Emergency Assistance.
Mental Health First Aid
Oct 26-27, 2021
Learn how to recognize signs that a person may be experiencing a decline in their mental well-being or a mental health crisis, and how to respond, in this two-part online workshop.
Eligibility Review Officer Core Training
Nov 1-5, 2021
This five-part, online, interactive workshop will provide you with guides and tips to conducting an investigation, reviewing the differences between civil, provincial offences and criminal prosecutions, the use of discretion when deciding upon the pursuit...
Managing Human Services Through Change
Nov 4-15, 2021
This four-part, online workshop will help participants understand the mechanics and the culture of change, and develop strategies to lead teams, departments and communities through change.
Working with Multi-Barriered Clients
Nov 11-26, 2021
This online, interactive workshop teaches you the knowledge and skills you need to support multi-barriered clients on the path to recovery and wellness.
The MicroCoaching Model™ - Theory and Competencies
Nov 29-Dec 1
MicroCoaching™ is a three-dimensional coaching model designed to turn even short interactions into meaningful interventions. This three-part virtual educational program is designed for both front-line and support staff who interact with clients,...
Trauma-Informed Care
Dec 3-16, 2021
This virtual training series is dedicated to understanding the impacts of traumatic events and how to best support highly traumatized clients by promoting a climate of awareness, safety, trust, collaboration and control.
Mental Health First Aid
Dec 7-8, 2021
Learn how to recognize signs that a person may be experiencing a decline in their mental well-being or a mental health crisis, and how to respond, in this two-part online workshop.