Online Workshop

Transformative Leadership

(formerly Managing Human Services Through Change)

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About this Online Workshop

Human services are being transformed in response to today’s unprecedented circumstances, along with integration initiatives and fundamental system changes. These emerging and impending changes have an impact on the communities that CMSMs and DSSABs serve, and on the programs and services they deliver. 

Change is a constant, and its impacts on individuals and communities must be understood and managed. This workshop will help participants understand the mechanics and the culture of change, and develop strategies to lead teams, departments and communities through change. 

NOTE: This is an interactive, virtual workshop, which is different from a webinar. Participants will be expected to participate through voice and video, and to engage with each other and the facilitator in large and small group discussions, to learn from each other and practice skill development.

Learning Outcomes

  • Understand change management and transformational theories, and the difference between them
  • Understand change culture and use of transformative language as management technique for permanent and constructive change
  • Understand your role in managing change, including building teams, and developing accountability processes in leading teams, departments and communities through change
  • Developing tools and strategies for managing change, and strategies for creating individual action plans to manage responses to change
  • Develop strategies to understand people's resistance to change and manage and cultivate the reasons for resistance
  • Understand mechanics of change management and their application in specific change projects as well as during an overall transformative process

Who Should Attend?

  • Managers, supervisors and all other staff in CMSMs / DSSABs
  • Provincial staff


Three, three-hour workshops, followed by one, six-hour workshop, over the course of two weeks (15 total hours).

Workshop Dates and Registration

All sessions in Eastern Standard Time.

October 10 - 25, 2024

  • Part 1: Thursday, October 10 | 9:00 – 12:00

  • Part 2: Wednesday, October 23 | 9:00 – 12:00

  • Part 3: Friday, October 25 | 9:00 – 12:00

  • Part 4: Wednesday, October 30 | 9:00 – 4:00

  • Registration Cut Off: Tuesday, October 8    

Register Today


  • Members: $425 + HST

  • Non-Members: $553 + HST

  • Non-Member Education Level 1/2: $442 + HST

Bring This Workshop to Your Staff

OMSSA can work with you to deliver this workshop to you and your team in an in-person format at a time that works for you. We can also customize the content of each workshop to meet your specific needs. Contact OMSSA's Director, Education Christie Herrington to learn more about bringing this workshop to your staff. 


Here are what some attendees had to say about this workshop:

[I enjoyed] the focus on value of relationships, self-reflection, and creating sense of belonging.

"Dr. JP Gedeon was a very engaging speaker. The content flowed, breakout rooms allowed for interaction between attendees, and the amount of supporting stories helped tie the learning material together."

"[This session had] great content and [I] enjoyed the breakout conversations."

About the Facilitator

Dr. JP Gedeon is one of North America's foremost experts on Transformative Leadership in the public sector. He is an award-winning keynote speaker, respected executive, sought-after strategist and transformation consultant, and internationally published author. He has worked for top corporations in Canada and the United States, in the private, public, and not-for-profit sectors.

Technical Requirements

OMSSA will be hosting this virtual workshop using Zoom, an online, interactive platform that you can join straight from your web browser, or by downloading 'Zoom Client for Meetings' on your computer or tablet

Participants will be expected to join the workshop via both video and audio. Participants should therefore have access to a desktop computer, laptop computer or tablet with:

  • a webcam or built-in camera

  • a built-in microphone or a headphone jack where you can plug in a headset or earphones

We strongly recommend that participants use a headset or earphones with a built-in microphone in order to limit background noise. 

System requirements: Click here for more detailed information on system requirements from Zoom.