Supporting you to assess and improve your conflict response skills
Full OMSSA Calendar Upcoming Workshops All Available Workshops
Without a doubt, conflict in life is inevitable and because no two individuals have exactly the same interests, conflict is a natural part of our interactions with each other.
A key question though, is how people respond when they find themselves in conflict situations. Some kinds of conflict can be productive, providing different points of view that can lead to creative solutions to problems. However, it’s the negative conflict that often causes us turmoil.
While the style of individuals in a given circumstance is important to how conflict is managed, ultimately behaviour determines actions and outcomes. The good news is that people can change their behaviours once they become aware of what triggers and drives negative conflict.
This workshop is aimed at improving one’s conflict competencies through a behavioural lens. By looking at what constitutes constructive vs. destructive conflict behaviours, how they can be active or passive, and examining the hot-buttons that influence these behaviours, participants will learn how to channel conflict from negative stressful situations to positive stress-free ones.
NOTE: This is an interactive, virtual workshop, which is different from a webinar. Participants will be expected to participate through voice and video, and to engage with each other and the facilitator in large and small group discussions, to learn from each other and practice skill development.
*Both the assessment report and feedback session need to be completed in within three weeks of taking the two-hour online workshop.
Workshop Dates and Registration
Note: The maximum capacity for this workshop is 10 learners.
IMPORTANT: After attending the two hour virtual classroom session, participants will need to complete a Conflict Dynamics Profile assessment report. After completing the assessment, participants will receive a link to schedule a virtual 90-minute feedback session with instructor, where personalized feedback will be provided. Both the assessment report and feedback session need to be completed in within three weeks of taking the two-hour virtual classroom session.
All sessions in Eastern Standard Time.
June 16, 2023
Friday, June 16 | 10:00 – 12:00
Registration cut off: Wednesday, June 14
October 4, 2023
Wednesday, October 4 | 10:00 – 12:00
Registration cut off: Monday, October 2
Members: $795 + HST
Non-Members: $1,035 + HST
OMSSA will be hosting this virtual workshop using Zoom, an online, interactive platform that you can join straight from your web browser, or by downloading 'Zoom Client for Meetings' on your computer or tablet.
Participants will be expected to join the workshop via both video and audio. Participants should therefore have access to a desktop computer, laptop computer or tablet with:
a webcam or built-in camera
a built-in microphone or a headphone jack where you can plug in a headset or earphones
We strongly recommend that participants use a headset or earphones with a built-in microphone in order to limit background noise.
System requirements: Click here for more detailed information on system requirements from Zoom.
Sharad Kerur has a Bachelor of Commerce (Honours) and Master of Industrial Relations from Queen's University, with a focus on negotiation theory and alternative dispute resolution methods.
For over 30 years, Sharad held senior level positions in the union and association sectors. His most recent position was Executive Director of the Ontario Non-Profit Housing Association (ONPHA), Canada's largest non-profit housing association. As a result, he has a strong grasp on the business of non-profit organizations and associations, and real-world experience in negotiation and mediation.
Sharad is Harvard-trained, having obtained a Certificate in Mediating Disputes and a Certificate in Negotiating Difficult Conversations from the Harvard Negotiation Institute (Harvard Law School) and also holds a Certificate in Dispute Resolution and an Advanced Certificate in Dispute Resolution, both from the York University in Toronto.
Amongst his credentials, Sharad is:
Sharad also leads his own consultancy firm known as Resolution Pathways, which assists people and organizations to transform conflicts into collaboration. With his knowledge, expertise, and experience, he currently provides services in: