Online Workshop

Eligibility Review Officer Core Training

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About this Online Workshop

The eligibility review process is a series of detailed steps and procedures that must be followed in order to assess and investigate Ontario Works eligibility and referrals.

This five-part, online, interactive workshop will provide you with guides and tips to conducting an investigation, reviewing the differences between civil, provincial offences and criminal prosecutions, the use of discretion when deciding upon the pursuit of a judicial outcome and many other facets of the ERO world.

This is your opportunity to work with the Ontario Works legislation, applying it to case studies in preparation for carrying out an investigation from the initial receipt of the tip/information to the final outcome.

NOTE: This is an interactive, virtual workshop, which is different from a webinar. Participants will be expected to participate through voice and video, and to engage with each other and the facilitator in large and small group discussions, to learn from each other and practice skill development.

Learning Objectives

  • Guides and tips that are useful when conducting an investigation
  • Reviewing the differences between civil proceedings and provincial offences prosecutions
  • The criminal prosecution process and outcomes
  • Use of discretion when deciding upon the pursuit of a judicial outcome

Who Should Attend?

This course is designed for new and more experienced EROs, supervisors and front-line staff.

Format and Duration

Five, three-hour online workshops over the course of one week

Workshop Dates and Registration

All sessions in Eastern Standard Time.

November 25 - 29, 2024

  • Part 1: Monday, November 25 | 9:00 – 12:00

  • Part 2: Tuesday, November 26 | 9:00 – 12:00

  • Part 3: Wednesday, November 27 | 9:00 – 12:00

  • Part 4: Thursday, November 28 | 9:00 – 12:00

  • Part 5: Friday, November 29 | 9:00 – 12:00

  • Registration Cut Off:  Thursday, November 21    

Register Today


  • Members: $695 + HST

  • Non-Members: $904 + HST

  • Non-Member Education Level 1/2: $723 + HST

Bring This Workshop to Your Staff

OMSSA can work with you to deliver this workshop to you and your team in an in-person format at a time that works for you. We can also customize the content of each workshop to meet your specific needs. Contact OMSSA's Director, Education Christie Herrington to learn more about bringing this workshop to your staff. 


Here are what some attendees had to say about this workshop:

Cathy's knowledge and experience were great learning tools and really showed how these concepts and techniques are used in action. It was really nice to have opportunities to discuss and learn how other municipalities/regions operate in this area.

I enjoyed the thorough review of the legislation such as MFIPPA, OW Act and Criminal Code, this greatly helps build confidence in our authority as ERO.

The presenter is very knowledgeable and very approachable. I enjoyed her style of presenting and was very happy not to have any role play. I was able to take a great deal from the session and now feel more comfortable in my role.

About the Facilitator

Cathy Brown has been employed by Grey County Social Services since 1989 and has been an Eligibility Review Officer for the past 16 years. In collaboration with OMSSA, she developed and has been facilitating the ERO Core Curriculum since its inception in 2005.

Technical Requirements

OMSSA will be hosting this virtual workshop using Zoom, an online, interactive platform that you can join straight from your web browser, or by downloading 'Zoom Client for Meetings' on your computer or tablet

Participants will be expected to join the workshop via both video and audio. Participants should therefore have access to a desktop computer, laptop computer or tablet with:

  • a webcam or built-in camera

  • a built-in microphone or a headphone jack where you can plug in a headset or earphones

We strongly recommend that participants use a headset or earphones with a built-in microphone in order to limit background noise. 

System requirements: Click here for more detailed information on system requirements from Zoom.