Online Workshop

Eligibility Review Officer Core Training

About this Online Workshop

The eligibility review process is a series of detailed steps and procedures that must be followed in order to assess and investigate Ontario Works eligibility and referrals.

This five-part, online, interactive workshop will provide you with guides and tips to conducting an investigation, reviewing the differences between civil, provincial offences and criminal prosecutions, the use of discretion when deciding upon the pursuit of a judicial outcome and many other facets of the ERO world.

This is your opportunity to work with the Ontario Works legislation, applying it to case studies in preparation for carrying out an investigation from the initial receipt of the tip/information to the final outcome.

NOTE: This is an interactive, virtual training session, which is different from a webinar. Participants will be expected to participate through voice and video, and to engage with each other and the facilitator in large and small group discussions, to learn from each other and practice skill development.

Learning Objectives

  • Guides and tips that are useful when conducting an investigation
  • Reviewing the differences between civil proceedings and provincial offences prosecutions
  • The criminal prosecution process and outcomes
  • Use of discretion when deciding upon the pursuit of a judicial outcome

Who Should Attend?

This course is designed for new and more experienced EROs, supervisors and front-line staff.

Format and Duration

Five, three-hour online sessions over the course of one week

Session Dates and Registration

November 28 - December 2, 2022

  • Part 1: Monday, November 28 | 9:00-12:00

  • Part 2: Tuesday, November 29 | 9:00-12:00

  • Part 3: Wednesday, November 30 | 9:00-12:00

  • Part 4: Thursday, December 1 | 9:00-12:00

  • Part 5: Friday, December 2 | 9:00-12:00

  • Registration cut off: November 24

Register Now


  • Members: $495 + HST

  • Non-Members: $640 + HST

Technical Requirements

OMSSA will be hosting this virtual training using Zoom, an online, interactive training platform that you can join straight from your web browser, or by downloading 'Zoom Client for Meetings' on your computer or tablet

Participants will be expected to join the session via both video and audio. Participants should therefore have access to a desktop computer, laptop computer or tablet with:

  • a webcam or built-in camera

  • a built-in microphone or a headphone jack where you can plug in a headset or earphones

We strongly recommend that participants use a headset or earphones with a built-in microphone in order to limit background noise. 

System requirements: Click here for more detailed information on system requirements from Zoom.

About the Facilitator

Cathy Brown has been employed by Grey County Social Services since 1989 and has been an Eligibility Review Officer for the past 16 years. In collaboration with OMSSA, she developed and has been facilitating the ERO Core Curriculum since its inception in 2005.

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