Please note: This webpage features the detailed session descriptions for the Exchange Conference. For the program-at-a-glance, please visit our Program-At-A-Glance webpage. For a document featuring detailed session descriptions, click here. Speakers may change and will be added as we get closer to the Exchange Conference and Conference program may change at any time without notice.
Note: Pre-registration for breakout sessions is not required. You are able to attend any sessions on each event day by heading to the corresponding breakout room location.
WELCOME RECEPTION / REGISTRATION
The Exchange Conference Welcome Reception begins at 5:00 p.m. Members looking to register ahead of the start of the Conference on May 13th can visit the Registration Desk to pick up their badges starting at 4:00 p.m.
Room: TBC
1.1 A) Infant and Early Mental Health Care Pathways & B) Integrated Systems + Unique Data Collection = Better Child Outcomes
Presentation A
York Region, in partnership with SickKids Infant Mental Health Promotion Program (IEMHP) and the City of Hamilton, is pleased to present a joint “Infant and Early Mental Health Care Pathways” presentation on ‘Leading the Way’ a project that empowers municipalities to address complex issues that face children 0-6 and support integration across health and human services.
This presentation describes the municipal interventions that can support changing the trajectory of children’s lives by creating pathways that ensure equitable access to prevention, identification, and support for nurturing mental health in children birth to six. The project supports early identification of mental health concerns and facilitating access to appropriate care prior to school entry as it can address the complex needs of communities and helps mitigate the existing pressures municipalities are experiencing.
It takes a village to raise a child, and we believe it takes everyone in that village working together to ensure we work collaboratively as a system for our children.
SickKids Infant Mental Health Promotion Program, The City of Hamilton and York Region will highlight their local experiences in implementing pathways to enhance local service coordination.
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Presentation B
Children First in Essex County is a multi service agency providing services for families with children up to six years of age who are at risk for or experiencing mental health or developmental concerns. As the dedicated Special Needs Resourcing agency, they partner with the City of Windsor, Children’s Services as the Consolidated Municipal Service Managers (CMSM) for Windsor-Essex including their recent project to create an early years pathway from EarlyON to the mental health sector.â¯As published in Infant Mental Health Journal, they will share how screening and assessment tools can be integrated into services. They will demonstrate how these tools can support better outcomes for children, and how their CMSM transforms the data into actionable insights for better quality programs and into a robust Child Care and Early Learning Service System Plan. Participants will learn how to use the HEADS-ED under 6 screening tool and apply it to real life scenarios.
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Presentation A
The demand for mental health, addiction and digital access services has surged, driven by a growing awareness of these issues and an increasing need for support.
This session will focus on Peel Region’s partnerships and innovative solutions to meet the evolving needs of the community. From the initial idea to impactful execution, we will outline the engagement process and collaborative efforts between internal and external partners to design and implement essential programming in Peel such as the Wellness Response and Assistance Program (WRAP) and Digital Literacy Program.
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Presentation B
Join us for an insightful presentation on how the Cochrane District Services Board (CDSB) has leveraged partnership development to enhance client supports throughout their journey. Guided by the social determinants of health, the CDSB Community Development and Services team has strategically targeted key partnerships and collaborations to strengthen relationships and uncover new aspects of client support and care from service providers across the Cochrane District.
As part of this initiative, the team compiled a comprehensive asset map database that details not only the services offered by providers but also the newly discovered knowledge that can further support clients. Using this asset map and the social determinants of health as guiding tools, the Cochrane District Ontario Works team is now better equipped to provide wrap-around supports and achieve success as part of the Employment Service Transformation (EST).
In this presentation, the team will share their innovative approach, the outcomes of their work, and how the project has evolved to benefit the entire district and their partners. Discover how these efforts have transformed CDSB’s client support and care.
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Presentation A
Innovation using current best practices to respond to the needs of individuals residing homeless and in encampments. Outcomes include successfully addressing medical needs, liaising with other health care providers, providing service navigation to other wraparound supports, and
This presentation is to showcase the relationship between Community Paramedics (Brant-Brantford Community Paramedic Services), City of Brantford Housing & Homelessness Services, and City of Brantford Bylaw Services and the collaborative nature
A version of the uploaded presentation is currently being delivered by Brant-Brantford Paramedics at the EMS annual conference in the upcoming weeks.
We will be slightly revising it to be delivered from a City of Brantford perspective but would capture identical information highlighting the successes of the collaborative response in the community.
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Presentation B
The Community Paramedicine (CP) presentation will highlight how Paramedics are identifying and addressing the needs of Toronto’s most vulnerable residents by providing care outside the traditional 911 system. Through upstream approaches, CP addresses social determinants of health, offering support and continuity of care for clients in their homes. It aims to reduce recurring 911 calls and emergency department visits, improving ambulance availability and healthcare system capacity.
Clients are identified through referrals from frontline paramedics during 911 calls, analyzing frequent 911 use, and input from hospitals, social service providers, primary care providers, other emergency services, family, friends, or self-referrals. Once identified, clients are matched to specific CP programs based on their needs.
CPs conduct home visits to assess clients, provide in-home care, and connect them to services to address unmet needs. Community Paramedic-Led Wellness Clinics further support residents in social housing, shelters, and natural occurring retirement communities through recurring clinics. Partnered Street Outreach in collaboration with street outreach workers and Toronto Community Crisis Service works to ensure care and service are brought to those experiencing homelessness. The Homebound Vaccination Program delivers influenza and COVID vaccinations seasonally to those who are not able to leave their homes.
By connecting primary, acute, and community care systems, CP ensures seamless continuity of care, better outcomes for clients, and a more efficient healthcare system.
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Presentation A
Building strong relationships with landlords is key to growing and sustaining units for low-income residents in Durham Region.⯠The Housing Programs team will provide their approach to increasing partnership and best practices for maintaining critical relationships despite challenges in the sector.
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Presentation B
Durham Regional Local Housing Corporation (DRLHC) supports over 1300 tenants across 23 sites. In 2017, rising tenant challenges led to the creation of new positions to support tenants and collaborate with service providers. These roles have strengthened communities, prevented evictions, resolved conflicts, and assisted with daily living. Tenants now take pride in their communities and support each other. Future goals include expanding this program to community housing partners to enhance local tenant support systems. This presentation will share our experience in developing DRLHC tenant support programming, building partnerships with community agencies, connecting tenants to supports, and examples of community-building events and outcomes.
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Presentation A
Session descriptions coming soon.
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Presentation B
The Early Years Employment Initiative (EYEI) is a collaboration between the Early Years (EY) and Ontario Works (OW) Divisions at Northumberland County that creates opportunities for OW clients and students to start/re-start careers in the Early Years sector. The six-week duration of the EYEI program is divided into two-weeks of in-class learning followed by four-weeks of field experience. The in-class sessions provide participants with opportunities to acquire certificates relevant to employment both within and outside of the Early Years sector. These include WHMIS, Safe Food Handlers, First-Aid/CPR, resume writing skills, Occupational Health and Safety training, Foundations to Play (How Does Learning Happen), and Self-Regulation training (Merhit Centre). The four-weeks of field experience are offered in local child care centres where participants offer support roles for child care staff. These placement opportunities allow participants to observe the many different employment pathways in the child care sector, such as Dietary Staff, Early Childhood Assistants, and Early Childhood Educators.
The EYEI program fosters participation by offering above minimum wage pay across all six-weeks and provides child care opportunities for participants with school-aged children. Offering the EYEI program in the summer months allows this flexibility for child care arrangements.
The EYEI program received critical partnerships from Fleming College, Watton Employment Services, Northumberland YMCA, and Five Counties Children’s Centre. The program supports Northumberland’s Early Years Workforce Strategy for recruitment and retention. Over the last three years of running the EYEI Program, 50% of participants have accepted employment opportunities post-placement or chose to move on toward post-secondary education in the Early Years Sector or Child Development.
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Presentation A
Session descriptions coming soon.
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Presentation B
This session will highlight Peel Region's innovative approach to supporting asylum claimants, from addressing overwhelmed shelters to creating sustainable, strategic solutions. Attendees will learn how Peel partnered with the IRCC and service providers to establish the Peel Reception Centre Pilot, offering short-term housing, on-site settlement services, employment support, housing assistance, and access to income support programs (Ontario Works). The presentation will also emphasize the importance of partnership building in service delivery, showcasing Peel's commitment to leadership in meeting the needs of asylum claimants.
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Session descriptions coming soon.
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Reconciliation with Purpose is a transformative framework, developed through research and collaboration with Indigenous experts, scholars, activists, and Elders in the southwest region, aims to heal the entire community. It brings Indigenous and non-Indigenous partners together in a safe space of shared wellness. The framework offers practical, culturally relevant solutions grounded in Indigenous values, teachings, and principles, guiding all actions, projects, and initiatives related to reconciliation. This session will provide valuable insights and tools for fostering reconciliation within our community across sectors.
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Session description coming soon.
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Presentation A
Join Family Services Durham (FSD), a division of the Regional Municipality of Durham’s Social Services Department, as we discuss our comprehensive approach to delivering community-based mental health services. For nearly 50 years, FSD has been a cornerstone of support in Durham Region, offering affordable and no-cost counselling, psychotherapy, outreach, and case management services. Our multidisciplinary team is dedicated to stabilizing and strengthening individuals, couples, and families and meeting emerging needs through holistic, client-centered, trauma- and poverty-informed services. In this presentation, we will highlight our innovative programs designed to support vulnerable and marginalized populations, including accessible no-cost counselling for social assistance recipients; supports for adults with developmental disabilities; outreach mental health and addiction services for those experiencing or at risk of homelessness; support for older adults at risk; rural access initiatives; and services for those impacted by abuse. Discover how FSD leverages collaborations internally within the Social Services Department and with various community organizations, social services providers, and educational institutions, and learn about our commitment to making mental health services more responsive and accessible for the most marginalized populations. Don't miss this opportunity to gain insights into effective community mental health strategies and the power of collaboration in driving positive change. We look forward to sharing our journey and innovative practices with you!
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Presentation B
In this presentation, representatives from both the County of Simcoe and Orillia Soldiers' Memorial Hospital (OSMH) will discuss how a partnership between health care and municipal government, addressed a critical gap in healthcare access for unattached patients. Through a shared vision and commitment to breaking down pre-existing silos between health funded agencies and municipal government, this initiative resulted in a unique model of care that provides access to vital healthcare services for unattached residents, with a particular impact on vulnerable groups.
This initiative provides chronic disease management, primary care, and cancer screening; essential services that were previously inaccessible in a community with no walk-in clinics and limited alternatives beyond OSMH’s Emergency Department. The model’s success garnered provincial recognition as a pioneering approach to unattached care in Ontario, which ultimately secured sustainable funding for the Couchiching Ontario Health Team (COHT) to expand this model and enhance healthcare access for the broader community.
Learn how the partnership was derived, early challenges experienced as a result of a multisectoral approach, and also the successes realized from a model that reinforces the importance of municipal partnership in healthcare innovation.
Not only will you hear of the highlights of the effective partnership between the Orillia Soldiers Memorial Hospital, the Couchiching OHT, and County of Simcoe, but you will also gain insights on how Ontario Health Teams can provide integrated, accessible, and community-centered healthcare solutions that truly transform care delivery within your local communities.
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Session descriptions coming soon.
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2025 AWARDS BANQUET
Room: TBC
As part of the Exchange Conference festivities, OMSSA is pleased to announce the Awards Banquet will return for 2025. The Awards Banquet is an opportunity to recognize our OMSSA Awards recipients and to gather for an evening to celebrate as a sector. As we get closer to May, we will offer more information on our Awards Banquet, in addition to our exciting program and confirmed speakers.
2024 Award RecipientsAdrienne’s early days were spent in the addictions sector, followed by several leadership roles in Public Health including Manger of Mental Health and Director of Clinical Services. Her final nine years of her career, Adrienne served as the Commissioner of Community Services where she was committed to serving the most vulnerable people in the Niagara community from infant to senior. In this role, Adrienne envisioned Niagara Region as a strong community where individuals are supported to maximize their potential, achieve their goals, and enhance their quality of life and social well-being. She truly believed in this philosophy and was a key contributor to numerous community initiatives and Regional developments.
From 2017 to 2024, Katherine served as Commissioner of Community and Health Services for York Region and as President of Housing York, Inc., overseeing a $1 billion budget, 3,000 staff, and more than 300 programs that support York Region’s residents. Under her leadership, York achieved numerous strategic and service plans, including the region’s first Community Safety and Well-Being Plan and the York Region Inclusion Charter, recognized by the United Nations. Katherine’s focus on integrated service management and her dedication to equity and inclusion have enriched the lives of over 1.2 million residents.
Kendra Habing is a Decision Support Advisor for Halton Region with nearly a decade of experience in research, strategic planning, and community partnership building. She holds a Master of Public Health and leads the work of Halton’s Community Safety and Well-Being Plan, providing critical support to enhance program effectiveness and community outcomes.
We will recognize outstanding teams who have advanced excellence in service integration and service system management:
Presentation A
The Welcoming the Rainbow project is designed to support staff working in children’s programs to be safe, welcoming, and celebratory of 2-Spirit, Lesbian, Gay, Bisexual, Trans, Queer, and sexual and gender diverse (2SLGBTQ+) children and families. This workshop outlines the multi-phase community-based research and resource development project, as well as shares copies of the materials that were created.
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Presentation B
Western beauty standards have shaped what we perceive as beautiful; this is reflected and reinforced through representation and different forms of media. This not only limits the opportunities to acknowledge and celebrate Black hair, but Black hair styles, textures, and accessories have also been discriminated against through stigma and bias. Black hair is often perceived as unprofessional, unkept and inferior to Western standards, leading to negative perceptions of identity and self-esteem.
ECEs are one of the first contacts that children have in learning about equity; they change narratives and undertake learning that breaks down barriers. By providing literature, play materials and experiences, they create positive representation for children. Increasing access to high-quality programs with culturally appropriate learning objectives for Black children and youth also ensures programs reflect the diversity of the communities where we deliver service.
The B&B Shop Programming Resource is a tangible resource that celebrates Black Joy and provides culturally appropriate programming for children and families. It provides materials that celebrate Black hair, giving children the opportunity to discuss different Black hair styles while learning about their hair, culture and identity. Materials that celebrate Black hair allow children to see themselves and challenge Western beauty standards that contribute to harmful and negative stereotypes. When Black children are taught to embrace their natural hair, they are also being taught to celebrate their identity, culture, and self-esteem.
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This session will provide an in-depth overview of key insights from Child Care Now’s multi-year project on child care expansion, funded by the federal Early Learning and Child Care Innovation Fund. The presentation will examine barriers and facilitators affecting the ability of public and non-profit providers to expand licensed early learning and child care services. It will also highlight the critical role of local governments, school authorities, and Indigenous governing bodies in supporting this expansion.
The session will conclude with an interactive discussion on potential systemic changes needed to build capacity, meet expansion targets, and ensure operators can deliver high-quality, sustainable programs for children and families.
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What is life stabilization? What are person-centred supports? What makes a complex case? How can we provide meaningful referrals? What does referral-ready mean? What does success look like? How can we celebrate successes?
Being grounded in what activities and resources assist individuals in moving forward is key to being able to assist and celebrate the progress of individuals, towards independence and self-sufficiency.
As we consider person-centric strategies, we need to lean into consistent documentation practices that are both ethical and efficient.
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Presentation A
To respond to increasing homelessness and the lack of transitional and supportive housing models in Durham Region, the Region developed two new transitional housing projects: a 10-unit microhomes site in Oshawa and a 47-unit site with a community hub in Beaverton. While both sites experienced community concerns and strong opposition, they are now operating with minimal community concerns, helping residents to feel part of the broader community. This presentation will share our experience in developing transitional housing , focusing on the strategies used to combat NIMBY sentiments, building trust and relationships with program participants, working collaboratively with service providers to address any concerns, and maintaining positive relationships with our neighbours.
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Presentation B
Session description coming soon.
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Presentation A
Mesa was designed as a coordinated and integrated approach to address the intersections of the mental health and addiction, housing and homelessness crises. It is an innovative and evidence-informed collaborative model that focuses on compassionate, trauma-informed care and local needs. Craig Kelley, Chief Administrative Officer for the County of Renfrew, recognized a need for members of his Senior Leadership Team to change their practices, break down silos, integrate service delivery, and work collaboratively. Without this leadership, things would have remained status quo, and Mesa would not have evolved into what it is today. This inter-departmental municipal approach aligns Emergency Services, Community Services and Development and Property resources with community partners’ expertise and programs.
The Mesa team works collaboratively to coordinate services and navigate a pathway for vulnerable community members to receive the right support and resources at the right time and in the right place. The Mesa user experience is being tracked and measured with a priority on real-time, person-specific data in a way that respects privacy. We coordinate data, case management and shared consent, building a structure and pathway for Mesa to be woven into our municipal and partner system structures. Client confidentiality is a priority and balanced with the need for data sharing to support person-centred, coordinated care. In the moment of crisis, Mesa team members respond to a person’s immediate needs, fill the gap and then work towards building a system that provides a seamless, wrap-around approach to caring for people in an intertwined crisis of addiction, mental health and housing. The flow, timeliness and tracking of support is critical to a person’s success.
The impact that Mesa is having on our most vulnerable populations and our structural systems is profound. It diverts calls from high-cost emergency department trips, saving lives and providing appropriate, compassionate care in the community. Mesa demonstrates success through diversions, avoiding hospitalization, providing appropriate and local mental health and addictions interventions and prioritizing housing. Through the collaborative approach there has already been a notable increase in coordination of care. The Mesa team has built trust and connection with our region’s highest risk population. Mesa works collaboratively with clients and multi sector service partners, including health, social, private sector developers, plural sector, not for profit, financial, legal and community expertise, to coordinate immediate access to health, social, financial and housing needs. Together, we determine what is possible.
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Presentation B
Session description coming soon.
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Presentation A
In today's work environments, understanding what drives employee engagement is crucial for organizational success. This presentation will delve into the powerful tool of Stay Interviews. Through the real-life example of how the Children’s Service Division in Durham Region implemented Stay Interviews, participants will
Join us to enhance your approach to employee engagement and fostering a positive organizational culture.
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Presentation B
This presentation, co-delivered by the Region of Waterloo and Ryelle Strategy Group, explores a collaborative journey taken between the Region and a consulting firm to tackle workforce challenges in the Early Years sector. Centered on co-creation, third-party facilitation, and strategic prioritization, the session highlights how these approaches shaped a sustainable workforce strategy and assessed the impacts of the Region’s workforce investments.
Beginning with the Region’s commitment to addressing recruitment and retention challenges, the presentation showcases how diverse stakeholder input—gathered through surveys, focus groups, and interviews—ensured the strategy was inclusive and grounded in real experiences. Engaging educators, supervisors, and operators provided critical insights that informed meaningful outcomes.
Ryelle’s role as a neutral third-party facilitator is emphasized, illustrating how their best-practice approach enabled transparent evaluation and unbiased recommendations. Key findings, including the creation of a prioritization chart, will be leveraged as a tool for short- and long-term workforce planning.
The session reinforces best practices such as tailored professional development, strategic partnerships, and equity-focused initiatives, demonstrating their integration into the Region’s work to strengthen recognition, collaboration, and advocacy. The session will round out with the Region’s demonstration of how the outcomes of the project are being implemented.
This presentation offers a replicable model for workforce development, combining innovation and collaboration to inspire participants to address workforce challenges in their own organizations.
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This session will feature opportunities to collaborate across sectors and adopt promising practices to improve conditions and advance health equity on two important issues facing municipalities across Ontario: (1) quality of housing and (2) the need for safe and health-promoting child care environments.
For over two decades, the Canadian Partnership for Children’s Health and Environment (CPCHE) has fostered intersectoral collaboration to improve the environments in which children grow, focusing on homes and learning (i.e. child care and school) settings.
Housing: Maintaining and improving the quality of existing rental housing is essential to address the housing and homelessness crisis, improve health equity and realize the right to adequate housing. We will highlight practical opportunities and available resources to improve housing conditions by discussing the work of RentSafe, an intersectoral initiative, led by CPCHE, that aims to address unhealthy housing conditions affecting tenants living on low income in urban and rural communities in Ontario.
Child care: With the shift to universal $10-a-day child care, there is growing demand and a once-in-a-generation opportunity to create healthy and sustainable early learning spaces that actively promote child well-being, with a key role for municipalities given their oversight role for licensed child care. Drawing on CPCHE’s Public Health-Child Care Sector initiative to advance children’s environmental health equity in child care settings, and with an interactive demonstration of the CPCHE Healthy and Sustainable Child Care Checklist, we will share promising actions to build awareness and capacity across sectors to protect and promote children’s environmental health.
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Presentation A
Session description coming soon.
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Presentation B
The CSWBP presentation highlights the collaboration approach required to create safer, healthier communities and meet the requirement in the Community Safety and Policing Act that requires all Municipalities to develop and adopt a CSWB. The presentation will provide an overview of the CSWBP framework, emphasizing the importance of proactive, data-driven planning that addresses local needs through inclusive partnerships and actionable strategies.
A key feature of the presentation is the integration of 5 action tables, focusing on mental health, addictions/substance use, crime prevention, poverty/income and housing/homelessness. Our Situation Table will also be discussed, showcasing our successful model for rapid, multi-sector responses to situations of Acutely Elevated Risk. Partners from various sectors including healthcare, education, law enforcement, social services, First Nations, Indigenous organizations and advocacy groups, play a critical role in shaping our CSWBP. By collaborating, these stakeholders can leverage their collective knowledge and resources to develop targeted strategies that meet the unique needs of diverse populations including, Indigenous peoples, rural residents, and equity-deserving groups.
The presentation also explores how our community wide survey informs planning by providing a snapshot of local priorities, challenges, and opportunities. This survey gathers input directly from residents, ensuring the CSWBP reflects their lived experiences. Furthermore, we will discuss our lived experience groups, such as the Peer Advisory Committee through our Community Drug and Alcohol Strategy who have lived experience with substance use and provide their perspectives.
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Presentation A
The Service Triage, Assessment and Referral Support (STARS) Supports Assessment Tool is used to connect people experiencing homelessness with housing and supports available through Toronto’s Coordinated Access system by assessing the supports they may need to maintain their housing. The tool was co-developed by Toronto’s two Community Entities, Toronto Shelter & Support Services (TSSS) and the Aboriginal Labour Force Development Circle (ALFDC), together with Indigenous sector partners, frontline staff, and people with lived experience. The tool takes a wholistic approach and does not use numerical scores. The tool was piloted in 2022 and an evaluation of the pilot was conducted by the Canadian Observatory on Homelessness, Hub Solutions, in 2023. The findings showed content components like identifying support-need areas are important to an effective matching process, and that process components like trust and relationship-building are equally necessary. This session will provide key learnings and offer an opportunity to brainstorm solutions to common challenges in the sector.
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Presentation B
Peel Region's 10-year Housing and Homelessness Plan aims to change how regionally funded housing supports are allocated, prioritizing households using needs-based criteria rather than chronological order. We describe the results of a pilot project that allocates prevention-based portable housing subsidies to households on the centralized waitlist for subsidized housing. Peel's Housing Services division has developed a model that uses data from Statistics Canada and internal routinely collected administrative data to target the limited number of subsidies available to households in the most acute need. Specifically, we model the probability that a household is in Core Housing Need and use these modelled probabilities to prioritize allocation. We provide a comprehensive explanation of the model and the policy it serves, presenting the relevant statistical, logistical, and programmatic details. We also describe the many challenges encountered during the deployment of the model and present the results of our evaluation of the model's efficacy. Our work is informed by the burgeoning academic and applied literature on the risks of algorithmic decision-making in high-impact contexts and we contrast our model with other potential methods of subsidy allocation. Finally, we discuss the potential utility of our model in other contexts.
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Workers in the social services navigate many complexities and pressures and need tools to support them in being conscious, compassionate, and skillful in the workplace. This introductory overview presentation will provide self-reflective tools and meaningful exercises to help participants to develop their capacity to align their vision and values, deepen their ability to be self-reflective and to better contribute to building healthy workplaces.
This presentation will guide participants to learn about their selves, their depth of communication, their histories, their relationship to trust, and their patterns of collaboration. It will also explore the concepts of conscious leadership, emotional intelligence, conflict resolution, and psychological safety, all while centering these concepts in equity and social justice. Based on theories of trauma-informed practice, internal family systems, conscious leadership, and mindfulness, this presentation will also provide a brief overview of these theories and their significance in a self-reflective practice.
Lead by a clinical consultant, therapist, and social work professor, this presentation will be interactive, experiential, and will grapple with questions such as: What are the qualities and skills you want to incorporate or integrate as a human services provider? What are the values you want to align yourself with? What are the emotional skills that would support your vision?
“Love and justice are not two. Without inner change, there can be no outer change. Without collective change, no change matters.” - Rev. angel Kyodo williams
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