2023 Exchange Conference


2023 Exchange Conference

OMSSA hosted more than 330 people from the human services, health, child care, and public services for our in-person 2023 Exchange Conference held on May 9th and 10th in Ottawa, Ontario. 

Thank you to all of those who presented, moderated, attended, engaged, and helped make the Conference a success. Our Conference provided the opportunity to bring first-line human services staff from across Ontario to learn, inspire, and think about the Ontario we all want.

Over two days, the Exchange Conference focused on several important professional development topics, enhancing skill sets, and the innovative work happening in each of our sectors to address the most pressing issues in our local communities. 

Full Program Details


Thank You to Our Exchange Partners





Breakout B: Encampment Charter Litigation: Learnings for British Columbia


Breakout C: From Pain to Purpose: Mobilizing a Community in Crisis


Breakout D: De-Escalate with Confidence: Guidelines for Managing Emotional Situations


Breakout F: Building Community Responses to Racism and Discrimination


Breakout J: The Personal is Political: A Workshop on Trauma, Oppression, and Healing


Breakout L: Rapport Talk, Not Report Talk: Navigating Complex Cases


Day 2 Closing Plenary: CMHC National Housing Strategy Update



Exchange Conference Photos

Please see below a small selection of photos from the 2023 Exchange Conference. Photo credit: Sarah Bradley @ iShootEvents.ca.

Opening Remarks provided by OMSSA Vice-President Henry Wall to open Day 1 of the 2023 Exchange Conference


Client Stories: Successes and Opportunities opening plenary


Senator Ratna Omidvar providing remarks at the start of Day 1

Leilani Farha answering audience questions at the end of Day 1


OMSSA's 2022 Local Municipal Champion Award Recipients

Joseph Friedman Burley accepting his 2022 Young Leader Award


Greg Bishop accepting his 2022 Lifetime Achievement Award

Debbie Cercone accepting her 2022 Lifetime Achievement Award



De-Escalate with Confidence: Guidelines for Managing Emotional Situations breakout session


From Pain to Purpose: Mobilizing a Community in Crisis breakout session


Delivering Digital Equity: Bringing Digital Resources to Remote, Rural, and Urban Settings breakout session


Supporting Indigenous Staff in OMSSA Workplaces: Moving from Allyship to Action breakout

Building Community Responses to Racism and Discrimination breakout session

Expanding Access, Inclusion, and Collaboration in EarlyON breakout session