Case Coordinator (Temporary Full-Time) (Region of Durham)

Job ID: 20427
Job Number: 681
CUPE Local 1764
Close: Aug 02, 2024
 
Diversity, Equity and Inclusion Statement
The Region of Durham is committed to employment equity and is actively implementing measures to build and sustain an inclusive, barrier-free workplace that is reflective of the diverse residents it serves. We welcome applications from Indigenous Peoples, people from racialized communities, women, persons who live with disabilities, people from 2SLGBTQI+ communities and people with diverse identities.
 
In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodation will be provided throughout the recruitment process to applicants who live with disabilities.

Number of Available positions:
Vacancies: 10 Temporary Full-Time

Case Coordinator - IEHSD
Reporting to the Supervisor, the successful candidate will be responsible for interpreting and implementing the Ontario Works legislation and Durham Region policies in order to provide financial and employment supports to assist clients in reaching self-sufficiency in accordance with Ontario Works legislation and Regional policy.
 
The incumbent will:
  • Interview clients to gather information, complete applications for financial assistance, assess eligibility and administer funding.
  • Investigate, identify and verify all relevant documents required to make decisions concerning clients initial and ongoing eligibility for assistance.
  • Certify legal documents for the purpose of administering the Ontario Works Act; apply other protocols and/or issue emergency assistance in special circumstances as required.
  • Manage/monitor an assigned caseload to ensure Ontario Works requirements are fulfilled.
  • Assess client's situation, apply discretion in administering additional assistance.
  • Develop/negotiate individual employment plans for client's to work towards financial independence; identify client's goals, strengths, areas for growth/support required; formulate a plan of action based on the client's needs or circumstances, monitor participation and modify action plans as required; provide support and enforce compliance in accordance with Ontario Works legislation and Durham Region policy
  • Counsel and motivate clients towards reaching their fullest potential and economic self-sufficiency.
  • Analyze, evaluate, develop plans to address the client's specific underlying issues, barriers or challenges which may require liaison with internal and external professionals; advocate for the client in order to facilitate/promote their access to additional resources.
  • Meet clients in the community, identify their needs and support them in navigating resources.
  • Assess crisis level of clients, apply Crisis Prevention and Intervention techniques as required to defuse potentially volatile situations; implement protocols and make appropriate referrals to other resources as appropriate for the health and safety of colleagues and clients.
  • Identify and investigate all potential fraudulent cases; contact the necessary agencies, companies or individuals to resolve or determine if the case should be referred to the Senior Case Coordinator for further investigation.
  • Prepare witness statements and appear in court as required.
  • Maintain up to date knowledge of on-going developments in legislation and policy, community resources and other relevant information to provide accurate information and excellent service to clients.
  • Maintain accurate/concise records of all relevant activity in each client case, adhere to and apply standards relating to the Freedom of Information and Protection of Privacy Act
  • Respond to inquiries from clients and the general public. The successful applicant will possess:
  • A Bachelor's degree in Social Sciences or related discipline
  • Experience working with marginalized groups and managing large volume caseloads
  • A comprehensive knowledge of Ontario Works legislation, policy directives and interpretation to determine eligibility for Ontario Works
  • A working knowledge of social assistance software programs as well as keyboarding and micro-computer experience
  • Knowledge of resources available in the areas of crisis and safety, health, community supports and life skills.
  • The ability to work independently and in a team environment.
  • Superior oral and written communication skills, organizational and time-management skills
  • Valid Ontario Class G Driver's License and use of a vehicle
CUPE 1764 Salary Grade 7
This position is with Salary Grade 7 and will be paid at the following hourly rates:
  • Start: $43.88 - Six Month: $46.31 - Job: $48.75
Conditions of Employment
Prior to the start date, the successful candidate will be required to provide a satisfactory Police Vulnerable Sector Check dated within two (2) months from date of hire. Proof of education, qualifications and any other job bona fide requirements will also be collected.

External Application Process
Come find a home where exciting and rewarding careers are balanced with your lifestyle. We thank all applicants; however, only those being considered will be contacted. Please apply online (www.durham.ca) no later than midnight (Eastern Standard Time) on the closing date indicated on the Job Posting.
 
The Region of Durham is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. If contacted for an employment opportunity and you require accommodation, or if this information is required in an accessible format, please contact us at: RecruitingHelp@durham.ca and a Recruiter will provide appropriate assistance pursuant to the Region's Accommodation and Accessibility policies. Please note that resumes should not be sent to RecruitingHelp@durham.ca.