Housing Services Supervisor (County of Huron)

Position Summary:
Reporting to the Housing Services Manager, the Housing Services Supervisor will supervise, guide and direct staff in the daily operations and delivery of community, social and affordable housing programs in Huron County. The position will assist in identifying, developing, implementing and maintaining housing programs across a range of program types.

The Housing Services Supervisor ensures effective and efficient tenant relations and day to day operations in the provision of community and social housing in properties owned and operated by the local Housing Corporation and the County of Huron. The Supervisor also assists the Housing Services Manager in the creation, delivery and monitoring of affordable housing programs. The position develops policies, processes and training for the division in conjunction with existing and new legislation and municipal practices.

What We Offer:
At the County of Huron, we’re committed to offering a modern work environment that puts people first. We are a Certified Living Wage employer that values equity, diversity and inclusion.  We offer our staff competitive wages and a comprehensive benefits package.

The County of Huron offers a diverse portfolio of employment opportunities. When you join our team, you’ll have the benefit of working with and learning from, people who have a broad range of skills and knowledge. We offer training, mentorship, and career development opportunities to all staff. When you work for the County of Huron, you invest in the community, and you benefit from seeing the results of your efforts firsthand. It’s a great place to work!

Learn more about working for the County of Huron: https://vimeo.com/699170923.

Role and Responsibilities:

• Supervise the daily work of staff, operations and service delivery, in accordance with corporate and legislative requirements.
• Direct, guide and advise staff on service delivery and operational matters, consulting and advising management, as required.
• Develop and implement strategies, policies and standard operating guidelines to ensure effective and efficient client and tenant relations, management and day to day operations of the Huron County Housing Corporation properties and affordable housing programs.
• Assist Manager in creation, delivery and monitoring of social and affordable housing strategies and initiatives including rent supplements, home ownership, Investment in Affordable Housing, Ontario Priorities Housing Initiative, Canada Ontario Housing Benefit, etc in accordance with local, provincial and federal guidelines and the local Long-Term Affordable Housing and Homelessness Plan.
• Ensure provincial Ministry and corporate financial, statistical and other reports are produced in a timely and accurate manner.
• Assist staff in the establishment and achievement of annual goals and complete an annual performance development for each staff member.
• Ensure that mechanisms are in place for effective tenant relations and assist in the resolution of non-tenant issues as required (town hall meetings, tenant surveys).
• Oversee rent and arrears calculations and collection and provide direction to staff.
• Collaborate with divisional, departmental and corporate colleagues to assist in providing integrated, effective and efficient service delivery.
• Provide input to Property Services on maintenance and capital project needs and collaborate on project implementation.
• Develop, monitor and report on operating budget for Housing Operations.
• Contribute to the development, monitoring and reporting on key performance indicators for Housing Services.
• Be aware and follow relevant legislation and provincial policy requirements governing the operation of social, community and affordable housing.
• Monitor the performance of current housing property management programs (Yardi Voyageur Software) and become a Yardi Super User to ensure program compatibility with provincial legislation and user effectiveness and productivity.
• Ensure efficient administration of Rent Supplement Program, including negotiation of agreements with landlords, participate in the resolution of issues, ensure monthly payments are issued in a timely and accurate manner
• Oversee the collection of information and submit the Service Manager Annual Information Return report to the Ministry of Municipal Affairs and Housing.
• Commissioner through the Ministry of Attorney General for taking affidavits on behalf of the Housing Corporation and the Department.
• Liaison for the department of annual renewal application for Housing Corporation insurance policy.
• Team member for County of Huron Review Committee to review appeals from tenants living in non-profit and co-operative housing programs.
• Provide advice and support to the Housing Services Manager.
• Comply with all applicable regulations of the Occupational Health and Safety Act.
• Other duties as may be required or assigned from time to time

Qualifications and Education Requirements:

• University Degree or College Diploma in Social Sciences, Business Administration or Public Administration.
• In-depth knowledge of provincial legislation regarding the Housing Services Act, 2011 and the Residential Tenancies Act.
• Minimum 3 years’ experience working in the Social Housing program sector, including the supervision of front line staff and housing operations.
• A designation from a recognized housing administration educator (such as the Institute of Housing Management) is an asset.
• Expected proficiency in the use of computer software applications and programs, with knowledge of the Yardi Voyageur software an asset.
• Excellent interpersonal and leadership skills, strong planning and coordination skills, effective written and verbal communication skills, solid organizational and time management skills.

Additional Notes:

• Valid Ontario Class “G” Driver’s License and reliable vehicle for use in corporate business

Location:

• The position will work out of the Jacob Memorial Building located at 77722D London Road, RR 5. Clinton, Ontario, with some opportunity to work remotely.

Compensation:

• $43.95 - $51.42 per hour; as per the 2024 non-union pay grid.
• OMERS pension plan

Please forward your letter of application and resume by 4:30 pm on Monday, July 29, 2024, to: humanresources[at]huroncounty[dot]ca. 

Submission Guidelines:

To be considered for this position, please ensure that

• Email subject is “2024 – Housing Services Supervisor”
• The cover letter is a maximum of one page
• Cover letter and resume are saved together in one PDF file
• The PDF file name is your: First name Last name (e.g. Jane Smith)

Don’t meet every single requirement?
Studies have shown that women are less likely to apply for jobs unless they meet every single qualification. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles. At the County of Huron, we are dedicated to building a diverse, inclusive, and authentic workplace.