Specialist, Housing Business Operations (Region of Peel)

Specialist, Housing Business Operations
Human Services – Housing Services
Status: 2 Regular Full Time
Salary Range: $89,469 to $111,834 per annum (plus comprehensive benefits, where applicable) 
Work Mode: Hybrid *see below for more details about this work mode. 
Location: 10 Peel Centre Drive, Brampton 
Hours of Work: 35 hours per week
Deadline: April 29, 2024

Who we are: Housing Services leads service system planning and management of housing and homelessness programs and services with a view to policy and service integration. Helps improve these services through effective planning, based on local information and research about the needs of Peel’s many different communities.

“Housing Services is passionately committed to ensuring stable, affordable, appropriate housing and supports in Peel. We manage a collaborative system of care focused on delivering services with compassion and respect in a way that preserves dignity.”

​​​​​​​We plan, manage and delivery quality, integrated human services and resources that invest in people to enable participation in the changing community and the economy.

The role: Reporting to the Managers in Client Services and Supporting the Management team, the Specialist, Housing Business Operations will undertake gap analysis to understand and anticipate needs and translate them into detailed specifications to achieve Client Service’s objectives. In this role, you will provide analysis of business, clients, partners, and user needs. You will provide expert advice and guidance on processes and policies to optimize the unit’s outcomes, as well as liaise with project teams and other units in and outside the unit to ensure processes are achieving objectives and aligned to Divisional priorities. As the Specialist, you will provide change management leadership to the Client Service Unit and Partners where appropriate for maximum adoption.

Highlighted project responsibilities include:

  • Responsible for providing support in advancing the culture of the Client Service Unit within Housing Services
  • Influence coordinated efforts tying together corporate culture strategies and Housing Services culture initiatives ensuring they are seamless and impactful in a meaningful and efficient manner
  • Provide leadership and analysis of the work quality, create and monitor the unit’s audit plan, risk managment and make recommendations to improve outcomes
  • Responsible for policy creation

What you will do in this role:

  • Supports and organizes the Division’s operational business planning and performance measurement processes and makes recommendations that influence the priorities and projects within Housing Services
  • Provides specialized operational support, research, advice, writing, briefing, critical analysis and coordinating capabilities for key initiatives to support the Division and makes recommendations to the leadership team
  • Supports the budget process (coordinated with Finance) by providing analysis of current spending and recommendations for future projections and needs for the Division
  • Monitors, analyzes and reports on operational budget usage and variances
  • Develops, streamlines and maintains operational business processes and policies across the Division and works with internal partners to action the Division’s work plan and priorities
  • Responsible for maintaining, integrating, interpreting, analyzing and reporting on Divisional statistics and operational performance data
  • Liaises with internal and external partners to advance and coordinate Unit priorities
  • Facilitates unit meetings, brainstorming sessions, information sessions for new business processes and procedures, and gathers information to drive key Divisional initiatives
  • Authors reports (including Council / Committee reports) and creates presentations for the leadership team to assist in the provision of information including, but not limited to the Divisional Leadership team, Human Services Leadership Team, Internal or External Service Providers, Divisional Staff and other Regional departments and key stakeholders as required
  • Builds relationships and collaborates with internal and external stakeholders and operates from a client focused perspective at all times 
  • Leads and coordinates operational projects, initiatives and events to achieve Divisional outcomes
  • Unit representative, as required on various internal and external initiatives, committees and working groups
  • Coordinates Unit or Divisional responses to corporate and departmental initiatives
  • Participates as an active member on project teams as required
  • Provides operational and project management support to the leadership team
  • Creates, analyses and interprets internal / external surveys (including requests for information) and facilitates responses to various stakeholders
  • Identifies opportunities and designs operational processes with a continuous improvement lens
  • Communicates regularly and gives advice to the leadership team to support the ongoing Change Management within Client Services
  • Responsible to support and implement initiatives of Client Services strategies

What the role requires:

  • Post-secondary education in a related field with at least 3 years’ experience in Business Administration, Public Administration, Human Services, Housing, Homelessness or an equivalent combination of education/experience may be considered
  • Knowledge and experience in application of concepts and methodologies related to information management, project management, change management and process management
  • Sound knowledge of management practices and procedures, quality principles, and public sector operations
  • Experience executing work plans and communication plans for Divisional initiatives and business planning
  • Broad knowledge of divisional, departmental and corporate landscapes to inform collaboration with partners
  • Proficient in use of MS Office, TEAMS, Tools, Visio and other relevant applications
  • Familiarity with various legislation relating to Human services and Housing services

Skills/Abilities: 

  • Well-developed verbal and written communication skills,
  • Strong facilitation skills and a proven ability to present to various audiences with tact and diplomacy
  • Sound judgement and critical thinking 
  • Ability to conduct and/or assess intensive research and utilize in-depth analytical skills to develop evidence informed recommendations for efficient business operations
  • Demonstrated ability to develop partnerships or collaborative relationships with internal and external contacts to achieve departmental objectives
  • Strong interpersonal skills to be able to work with senior management, other departments, staff and stakeholders
  • Effective time management skills and the ability to meet deadlines and juggle multiple priorities in a very dynamic and changing environment
  • Proven ability to problem solve/resolve conflict and the ability to respond with tact and diplomacy
  • Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias

Nice to have:

  • PeopleSoft Financials and HRMS experience 
  • Knowledge of Housing Services would be considered an asset
  • Political acuity would be considered an asset

Perks @ Peel and why you will love working for us:

  • Comprehensive Health, Dental, Vision benefit plan including psychological health (effective start date)
  • Automatic enrolment into OMERS pension plan (where applicable) 
  • Accrue Vacation on a monthly basis up to 3 weeks per annum 
  • 3 Paid personal days and floating holidays
  • Flexible hours supporting your wellness and wellbeing
  • Annual performance review and merit increases based on performance
  • Supportive leadership and a culture of respect and inclusion 
  • Access to tuition reimbursement and learning and development resources

Assessment: There will be an Assessment to be completed as part of the recruitment process. All communication will be sent to the email address attached to your application submission.

Work Mode & Job Location: In this role you will have the ability to work mostly remote.  You will be required to occasionally attend on-site meetings based on operational requirements at the 10 Peel Centre Drive, Brampton worksite. Your remote work location must be located within the province of Ontario.

The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.    

Interview: Our recruitment process will be completed with video conference technology.  

Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.

If this opportunity matches your qualifications and experience, please apply on-line.