Manager, Information Services (District of Thunder Bay Social Services Administration Board)

Position Title: Manager, Information Services
Job Location: Thunder Bay, Ontario
Job Type: Permanent, Full-Time
Salary Range: $101,235.07 - $119,100.11
Application Deadline: Friday, April 19, 2024
Organization Overview: TBDSSAB is a leading organization committed to providing integrated social services and support to the District of Thunder Bay. Our vision is to create an inclusive community where all individuals have access to safe, stable, and affordable housing. To learn more about TBDSSAB and our strategic plan, please visit our website at
Under the direction of the Director, Corporate Services, the Manager, Information Services will provide leadership in the development, implementation, and maintenance of information technology (IT) programs. This position will be the designated Chief Privacy Officer for the organization. It is a requirement of this position to work out of the headquarters office in Thunder Bay. This position is not a remote position.
  1. Plan and implement short- and long-term program objectives for the Department within the Division’s strategic plan.
  2. Develop and administer the expenditure of the department budget including identification of Department priorities.
  3. Develop, administer, and maintain Department policies and procedures to be in accordance with applicable regulations and Department objectives and effective risk management.
  4. Assess Department staffing needs and makes effective hiring decisions. Responsible for staff development, performance management/review, coaching/mentoring, health and safety, collective agreement administration and discipline and termination decisions.
  5. Provides information, reports, letters, and memoranda to the Director making recommendations on matters pertaining to the Division. Attends meeting of the Board of Directors as required.
  6. Manage multiple information and communications systems and projects, including voice, data, imaging, and office automation.
  7. Designs, implements, and evaluates the systems that support end users in the productive use of computer hardware and software.
  8. Develop and manage TBDSSAB privacy policy and protocol.
  9. Develop and manage internet and intranet web sites.
  10. Performs other duties as assigned.
Core Competencies:
  • A University degree in Computer Science or Business Administration.
  • A minimum of five years of directly related experience in the design, management, and operation of managed IT systems.
  • Proven supervisory experience preferably in a unionized setting.
  • Certification in Microsoft and/or related technological certificates would be preferred.
  • Comprehensive knowledge of data processing methods and procedures, and computer software systems.
  • Comprehensive knowledge of systems design and development processes.
  • Superior ability to communicate effectively and concisely, both orally and in writing.
  • Ability to establish and maintain effective working relationships with public officials, subordinates, co-workers, and internal and external clients.
  • Strong leadership skills together with the ability to motivate staff.
  • Strong problem solving and decision-making skills.
  • An expert knowledge of related Acts, regulations, policies, and programs is required.
  • Must be competent within the meaning of the Occupational Health and Safety Act.
Application Process: To apply for this position, please visit our website at for more information on the job and application process.
TBDSSAB is an equal opportunity employer and values diversity in our workforce, encouraging applications from all qualified individuals. Our organization will provide employment accommodation in all steps of the hiring process upon request.
We appreciate all applicants for their interest in this opportunity; however, please note that only those candidates selected for an interview will be contacted.
Personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act and will be used for employment assessment purposes only.