Program Supervisor (Homelessness) (City of Kawartha Lakes)


The City of Kawartha Lakes invites applications to join our Corporate Services team as the Program Supervisor (Homelessness).
 
When you come to work for the City of Kawartha Lakes, you are joining a community of municipal workers who take pride in knowing that every day you are having a positive impact in the community.  Our mission is to deliver the highest standards of municipal services while creating a healthy and sustainable future for all Kawartha Lakes’ residents and businesses. We work to our values of Accountability, Respect and Teamwork and we want you to Jump In with us!
 
This position is responsible for the implementation and oversight of homelessness prevention and homelessness response programs and services within the County of Haliburton and City of Kawartha Lakes. Key responsibilities of the position include leading a team of employees who conduct homelessness street outreach, deliver homelessness prevention outreach, deliver homelessness prevention benefits, facilitate the homelessness coordinated access systems, lead homelessness policy work; including quality assurance monitoring of both internal and contracted services. The position will also ensure that staff working directly with clients are applying ethical and high-quality support practices, and will conduct regular review of support plans and case notes. Additionally, this position is responsible for effective delivery and reporting of various provincial and municipal funding programs.
 
We are an equal opportunity employer which values equity, diversity, and inclusion in the workplace. We foster a safe and creative work environment, where training and skill development are prioritized, with opportunities and support for career advancement. As a team member at the City of Kawartha Lakes, you may be entitled to the following: flexible work hours, remote and hybrid working arrangements, OMERS pension (defined benefit), employer paid benefits package including short and long term disability income replacement, education reimbursement and other programs that foster innovation, leadership, and career advancement.
 
Salary:  $79,048 - $92,475 (2023)

Essential Duties
  • Regularly develop improved methods, procedures, and techniques relating to programs that achieve effective and efficient operations and a high level of client service
  • Demonstrate leadership and coordination in assigning work activities as required, ensuring equipment and resources are sufficient to enable successful completion of assignments
  • Support, advise, supervise team members, providing feedback and or improvement opportunities
  • Research, quantify, facilitate and coordinate delivery of training needs to staff
  • Manage customer service concerns, investigating, problem solving and responding as appropriate with solutions
  • Procure services and goods related to areas of responsibility, including the authorization of time off requests, time worked and overtime costs
  • Contribute to the development of annual program needs
  • Manage stakeholder interactions in the supply and receipt of information, including the analysis and resolution of issues
  • Provide data to allow program reporting, decision making and evaluation
  • Complete research, analysis of industry trends, and best practices to remain knowledgeable and current in program area of responsibility
  • Create and maintain a cohesive team environment to support staff to achieve objectives and program outcomes
  • Responsible for the hiring, onboarding and supervision of staff in a unionized environment; Administer the terms of the applicable Collective Agreements, corporate policies, directives, expectations, in collaboration with City of Kawartha Lake’s People Services; act as a Supervisor under the Occupational Health and Safety Act (OHSA)
  • Perform other related duties as assigned

Qualifications
  • Post-secondary diploma in Social Services, Social Work, Substance Use Disorders, Mental Health or a related field as applicable to area of responsibility
  • Minimum of four (4) years of related progressive experience, preferably in a municipal environment
  • Direct service and supervisory experience in a unionized environment
  • In-depth knowledge of all provincial and municipal legislation, regulations, policies and procedures applicable to area of responsibility
  • Detailed knowledge of trends and issues related to area of responsibility
  • Demonstrated leadership and management skills at a level to ensure successful program and employee performance outcomes and management
  • Effective oral communication and strong interpersonal skills; excellent written communication skills; attention to detail, accuracy and follow-through
  • Demonstrated customer service skills at a level to develop and maintain cooperative and collaborative working relationships both within and outside the organization
  • Demonstrated knowledge and application of financial budget and business planning processes
  • Demonstrated time-management skills with the ability to prioritize workloads and meet deadlines with minimal supervision
  • Demonstrated ability to exercise discretion and tact while maintaining a high degree of confidentiality at all times, complying with all applicable privacy legislation and policies and procedures
  • Understanding of and the ability to engage with people with a full range of needs, problems and issues, and the ability to adapt communications to individual needs. This shall include high acuity and complex needs, such as mental health issues, addictions, behavioural issues, financial issues, cognitive impairment, disabilities, and interpersonal issues
  • Understanding of the manifestations and impacts of stigma and trauma
  • Ability to behave, respond, and communicate in a non-judgemental, tactful, and empathetic manner and to adjust own approaches based on the cultural, religious, and personal practices and beliefs of others
  • Demonstrated proficiency in Microsoft Office, the internet and any other related software
  • Possess and maintain a valid Ontario Class “G” Driver’s Licence or the ability to attend to frequently to work related activities at various sites within the municipality or at other sites within Ontario
  • Possess and maintain the absence of a Criminal Record. Upon a conditional offer of employment, a Criminal Record Check will be required
  • Applicants must be prepared for skill testing

Accommodations
Accommodation requests will be reviewed on an individual basis in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) and any other Federal or Provincial legislation.

Please apply on our website:
https://tre.tbe.taleo.net/tre01/ats/careers/v2/viewRequisition?org=CITYOFKA&cws=37&rid=2063
 
Closing Date:  December 12, 2023