Manager Housing Operations (Niagara Region)

Job Title: Manager Housing Operations  
Job Opening Id: 36961
# Required: 1
Business Unit: Community Services
Division: Housing Services
Location: Headquarters Campbell East
Standard Hours: 35.00 / week
Full/Part Time: Full-Time
Regular/Temporary: Regular
Salary Grade: 8
Salary Range: $101,380.00 - $119,270.00
Close Date: October 9, 2023

Job Summary
Responsible for directing the effective management and administration of Niagara Regional Housing’s owned unit portfolio, including tenant placement, property management of housing projects, tenant relations, directing operational maintenance, budget and capital planning, as well as applying sound business and administrative practices throughout the housing portfolio in compliance with legislation, regulations, codes and standards.

Education
  • Diploma from a 3-year college program in Business Administration
  • University Degree such as a BA or a BSc is preferred
Knowledge
  • 5 years in property management related environment
  • 5 years in social housing property management related environment, managing over 1,500 units is preferred
  • Knowledge of the Housing Services Act , Residential Tenancy Act, Building Code, Fire code and other relevant legislation
  • Certificate or diploma from a recognized property management training course such as with the Institute of Housing Management
  • Bilingual English and French is considered an asset
Responsibilities
Providing ongoing oversight and frontline activities in asset management covering service management and maintenance contracts, including but not limited to: (25% of time)
  • Effectively managing the housing portfolio of rental units (more than 2500) through long range planning and the provision of services that include security, capital replacements and maintenance repairs.  
  • Monitoring the capital program to ensure that the competitive process has been followed, capital work is undertaken within the approved budget and there is minimal disruption to tenants
  • Overseeing that the preventative maintenance program and day-to-day repairs are undertaken with safety, security and timeliness in mind
  • Overseeing regular, annual and move-out inspection reports
  • Ensuring that maintenance services are delivered in a cost-effective manner utilizing contractors retained through the approved RFP process
  • Overseeing the monitoring of contractor work, inspections, performance appraisals and deficiency identification and correction
  • Ensuring that an annual review of service contracts is conducted; that an integrity rich process is being followed with the information provided in the inventory of assets; and that the Emergency Plan is always current with Divisional employees trained
Develops, manages, and administers annual and multi-year Capital and Operating budgets for the operating unit  ensuring  support of Council’s objectives, financial transparency and accountability, monitoring budget adherence, identifying and explaining variances, and financial reporting is effectively managed in compliance with corporate financial policies.  Ensure goods and services are acquired in accordance with the procurement policy.  Authorize, and administer the acquisition of goods and services for the operating unit and direct reports in accordance with the procurement policy and procedures. (20% of time)
  • Retaining consultants as needed to undertake building condition assessments for the purpose of updating the 10 year capital plan
  • Managing the insurance renewal process on an annual basis
Ensuring legislative compliance by NRH’s assets, including but not limited to: (15% of time)
  • Monitoring legislative changes to ensure policies and practices are compliant, interpreting and applying revisions as needed
  • Providing recommendations on compliance and corrective action
  • Co-chair the Tenant/Applicant Appeal Committee /legislation
  • Ensuring that insurance is in place for the Corporation’s assets
Manages people resource planning for the division or operating unit, determining ideal organizational structures, identifying desirable role and skill mix requirements and ensuring ongoing work quality and deliverability of results. (15% of time)
  • Enables results with the organization’s human capital strategy to foster employee engagement.
  • Directs and provides leadership for the activities and coaching of direct reports, providing work direction, setting priorities, assigning tasks/projects, determining methods and procedures to be used, resolving problems, ensuring results are achieved, and managing staff recruitment, performance, and skill development activities
  • Ensures alignment and coordination of activity and quality of output between teams under their direction
  • Ensures focus is service excellence, communication/transparency, innovation, and data integrity and work flow integration.
  • Ensures staff has the information and resources to make successful plans and decisions.
  • Ensures all people related issues, including recruitment, grievances and labour relations issues, are aligned to HR and Corporate standards and practices.
  • Helps to break down barriers to employee success, ensuring collaboration and cooperation with other teams within their division and department
  • Ensures Occupational Health & Safety policies, programs and practices are implemented, and maintained.  This includes workplace inspections, monitoring, accident reporting and investigations, and ensuring any observed hazards or lapses in the functioning of OH&S processes, and other OH&S concerns are responded to promptly.
  • Ensures all individuals under supervision have been informed of hazards and instructed on the necessary risk control and emergency response measures.
Providing ongoing oversight and frontline activities in Tenant Management for NRH properties, including but not limited to: (10% of time)
  • Providing oversight that new tenants are advised of lease/tenancy requirements, policies and programs
  • Ensuring that policies are current and applicable.
  • Ensuring that social issues are addressed in timely and provide crisis interventions in occasional situations
Establishing strong partnerships with key public stakeholders, including but not limited to: (10% of time)
  • Promoting a positive image of NRH’s services and its programs
  • Working collaboratively with fire services, municipal and regional staff, community agencies while ensuring that tenant and building concerns are addressed
  • Act as a representative of NRH at local and provincial levels as required
Overseeing the development of Affordable Housing as assigned, including but not limited to: (5% of time)
  • Development of Niagara Regional Housing units secured with federal, provincial or other funding
  • Managing the development of new Niagara Regional Housing multi-million dollar housing through the initial design, retention of architect, construction inspections, progress payments, change orders and issue resolution
  • Participating in the development committee meetings, providing expert guidance and input on the development in the local community
Special Requirements
  • Requires valid class G license and use of a vehicle
  • Regional staff strive to enable the strategic priorities of council and the organization through the completion of their work. Staff carry out their work by demonstrating the corporate values.
Closing Statement
Uncover the wonder of the Niagara Region and join a team dedicated to meeting tomorrow’s challenges TODAY!

Let us know why you would be an excellent team member by submitting your online application using Job ID #36961.

We thank all candidates for their interest however, only those candidates selected for an interview will be contacted.