Program Support Analyst (Peel Region)

Program Support Analyst 
Contract Full-time Duration: 24 months  
Human Services - Early Years And Child Care Services 

The role...
Provides subject matter expertise, strategic advice and support in response to emerging issues within Human Services, changing business directions, new initiatives and program performance outcome measures to ensure that the needs of the Division are met. Using the lens of service system integration, the PSA proactively advises and provides subject matter expertise with respect to the division and the specialty area of each unit. The PSA supports the management team to ensure all services are delivered effectively and efficiently. This includes conducting research, interpreting and analyzing complex information related to specific divisional requests and provides strategic recommendations that will positively impact the development, implementation, and continuous process improvement for division’s programs.


  • Monitors, analyses, and assesses the impact of new initiatives, advises on strategic policies and operational procedures, and  creates/drafts communications for the Divisional staff 
  • Authors information and analytical reports (including Council reports) and creates presentations for the Director and Divisional Management Team (DMT) to assist in the provision of information including, but not limited to, Councillors, constituents, advocates, service providers, local planning groups, area Municipalities and community agencies, other Regional departments and other key stakeholders as required 
  • Facilitates divisional meetings, brainstorming sessions, validation sessions, training sessions for new business procedures and processes; elicits information from various levels of staff to drive key departmental/divisional initiatives 
  • Provides expert guidance and leadership in coordinating program support, research, analysis, guidance, financial impact and overall coordination for key events, projects and initiatives in collaboration with internal and external resources 
  • Provides guidance and essential program information enabling the Directors to make informed decisions for effective program administration
  • Collaborates with the Corporate Financial Support Unit in preparation for each budget cycle. Works in partnership with the Corporate Financial Support Unit to ensure alignment of position management with budget approved FTE (contracts, students, temps/casuals and regular). Represents the Division as required on various internal and external committees and working groups 
  • Creates, analyses and interprets internal/external surveys (including requests for information), and facilitates responses to various stakeholders Strategic Planning/Environmental Scan: Works with stakeholder to identify needs. Creates surveys for distribution. Gathers, interprets and analyses data. Presents findings and recommendations to stakeholders using corporate lens for strategic planning 
  • Provides expert guidance to varying levels of staff, including management, through position  management, Job Data, e-Job Data, a-Performance and Return to Work process; Attendance trend analysis to inform budget, operational and labour relations implications 


  • Post secondary education in Human Services or related field with at least 5 years experience in Human Services or equivalent combination
  • Strong knowledge of concepts and methodologies related to project management, change management
  • Develops and coordinates the execution of work plans and communication plans for Divisional initiatives and business planning 
  • Well-developed communication skills, both verbal and written, and a proven ability to present to various audiences, both internal and external to Peel, with tact and diplomacy 
  • Sound judgment and critical thinking is required 
  • Ability to conduct and/or assess research and utilize analytical skills to develop evidence informed program and project recommendations
  • Ability to apply relevant legislations, corporate policies, and collective agreements to provide recommendations for increased service delivery and efficient business operations
  • Familiarity with various legislation as it relates to Human Services program, including the Housing Services Act, Residential Tenancies Act, Ontario Works Act, Day Nurseries Act.
  • Demonstrated ability to manage priorities in a context of competing demands and ensure deadlines are met and objectives advanced
  • Possess a demonstrated ability to foster strong and effective working relationships with peers and senior management
  • Requires broad knowledge of departmental and corporate landscape to actively contribute to fulsome dialogue with stakeholders which focuses on integrated service delivery
  • Requires extensive verbal communication skills in order to facilitate discussions that will support the planning and implementation of key initiatives and objectives of the division with Divisional  Management Team and other stakeholders
  • Working knowledge of technologies required to support the above noted responsibilities such as MS Office, SAMS, OCCMS, CMS, CBS, FS Pro.
  • Proven ability to problem solve/resolve conflict and the ability to respond with tact and diplomacy 
If this opportunity matches your qualifications and experience, please apply on-line.
Location: Due to Covid-19, some of our offices are working at limited capacity to protect the health and safety of our employees, clients and community. As such, this position will be required to work remotely for an undetermined period. Once working onsite, you will report to 10 Peel Centre Drive, Brampton. 
Hours: 8:30am-4:30pm; Monday-Friday
Interview: Our recruitment process will be completed with video conference technology. 
If this opportunity matches your qualifications and experience, please apply online at by January 16, 2022.