Social Housing - Supporting Effective Staff-Tenant Relationships
Enriches staff coaching, communication and problem-solving competencies to:
- Help tenants to move along the housing continuum
- Empower tenants to become active participants in their housing community
- Builds on collaboration skills to strengthen housing staff teams
- Introduces a problem-solving model for staff at levels to prioritize and respond to tenant issues
- Apply tools for identifying and responding to conflicts
- Establish common language, terminology and practices to further integrate housing services within the CMSM/DSSAB