Social Housing - Supporting Effective Staff-Tenant Relationships

Enriches staff coaching, communication and problem-solving competencies to:
  • Help tenants to move along the housing continuum
  • Empower tenants to become active participants in their housing community
  • Builds on collaboration skills to strengthen housing staff teams
  • Introduces a problem-solving model for staff at levels to prioritize and respond to tenant issues 
  • Apply tools for identifying and responding to conflicts
  • Establish common language, terminology and practices to further integrate housing services within the CMSM/DSSAB