Business Planner (London & Middlesex Community Housing)

JOB TITLE:  Business Planner
REPORTS TO:  Chief Executive Officer
COMPETITION NUMBER:  2022-06
CLOSING Date:  August 16, 2022

THIS IS A FULL-TIME PERMANENT NON-BARGAINING UNIT POSITION.

LMCH is looking for someone with a passion for improving service delivery and organizational accountability. Do you want to use your skills and experiences to have a positive impact on the lives of our residents and in the communities we serve? We are searching for a collaborative and strategic leader who enjoys working in a dynamic and complex environment.
 
This role will work closely with our shareholder, the Board of Directors, staff, tenants, and other community stakeholders to support LMCH in providing healthy homes and communities in London and Middlesex.
 
Work location is primarily LMCH office sites in London and LMCH housing locations throughout the City of London and Middlesex County.

1.WHAT YOU’LL DO
  • Plan, co-ordinate, communicate, monitor, and report on the implementation of strategic initiatives including LMCH strategic and operational plans.
  • Develop and implement a program to support LMCH reporting back to our shareholder and service manager to support good governance.
  • Develop recommendations to improve business processes that support a tenant-centric delivery model.
  • Implement and evaluate process improvement initiatives across LMCH in partnership with staff, tenants, leadership, and other stakeholders.
  • Provide project management support for the delivery of key internal change and service integration projects including changes to policies, procedures, and business processes to improve internal and external customer service.
  • Consult and collaborate with other business units, front-line staff, residents, and senior leadership as appropriate to gain their feedback on content areas.
  • Lead development, implementation, and analysis of tools to measure satisfaction with service delivery.
  • Collect data and information that help teams understand who the client is and how satisfied they are with LMCH services.
  • Collaborate across the organization to support effective change management, training, and communication.
  • Support the development of a reporting system that includes tenant related social-economic data and performance information on program delivery of engagement, partnerships, and community economic development.
  • Conduct research on best practices and maintain up-to-date knowledge about customer service and experience strategies and translate it into the LMCH context.
  • Ensure initiatives are delivered in accordance with internal, resident, shareholder, or other requirements.
  • Lead related business intelligence and data analytics projects.
  • Develop reports, papers, briefing notes, and presentations for internal use and to communicate to stakeholders.
2.WHAT YOU’LL NEED
  • Post-secondary education (graduate degree preferred) in business administration or other relevant field (e.g. public policy, commerce, law, communications, social policy).
  • 5 years of experience (work or co-op) in a dynamic public corporate environment in one or more of the following areas: policy analysis or development, performance measurement, customer service/experience strategies, market research, strategic planning, creation and monitoring of accountability systems.
  • Proficiency with computerized business applications including word processing, spreadsheet, presentation, and database software applications.
  • Proven ability to analyze and interpret data, prepare reports and statements.
  • Excellent project management, conflict resolution, and organizational skills.
  • Excellent oral and written communication skills and presentation skills.
3.WE CARE PHILOSOPHY
The incumbent contributes and supports the overall culture and working environment of the agency by:
  • Having a working knowledge of cultural, social, and demographic patterns relating to vulnerable priority populations.
  • Committing to harm reduction and low-barrier service, as well as non-violent crisis intervention, de-escalation, and supporting citizens.
  • Committing to work in a diverse, interdisciplinary setting.
  • Understanding and being sensitive towards the belief systems of other groups, the complexity of those facing poverty, and their individual unique strengths and needs.
  • Setting an example of a strong work ethic and positive team attitude.
  • Working with diverse communities with sensitivity, creativity, innovation, language and cultural understanding in a non-judgmental manner.
4.POLICE RECORDS CHECK AND VULNERABLE POSITION SCREENING
 This position requires the successful candidate submit a current Police Records check from their local police service. A current LMCH employee who is the successful candidate for this position must also provide this document unless it is already on file and not more than one year old.
 
5.SALARY & BENEFITS:
 Target salary range of $75,000 to $80,000; we also offer comprehensive health benefits and a defined benefit pension plan.
 Normal working hours are 8:30 A.M. to 4:30 P.M. Monday to Friday, with some work required outside of this schedule from time to time.

WHAT’S NEXT:
Once you apply, we will review your resume and cover letter to determine if your skills and experience match the qualifications for the role. Only qualified candidates will be contacted for next steps.
If you move forward, the process may include an interview, written/practical test, and reference check.
 
Here is your chance to bring your knowledge and expertise to our team and contribute to providing improved LMCH communities.  When submitting your cover letter and resume, be sure to tell us about your skills and qualifications that are a match to those specified in the job posting. 
 
A cover letter and resume must be received by 4:30 PM, August 16, 2022.
Late applications will not be considered. 

Please send your cover letter and resume to the attention of:
Sara Allen
Human Resources Assistant
London & Middlesex Community Housing
1299 Oxford Street East, Unit 5C5 London, ON, N5Y 4W5
E-mail: employment@lmch.ca
 
London & Middlesex Community Housing (LMCH) is committed to equity in employment. Our goal is a diverse, inclusive, and barrier-free workplace that reflects the communities we serve.
 
We will provide reasonable accommodation to applicants with disabilities at all stages of the hiring process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. Please advise if you require an accommodation during the selection process.
 
In keeping with our COVID-19 Vaccination Policy, we require all employees to:
Provide proof of full vaccination against COVID-19; or
Provide a written attestation of a medical reason(s) or Ontario Human Rights Code reason(s) for not being fully vaccinated against COVID-19.
 
Thank you for your interest in London & Middlesex Community Housing!