Program Manager, Quality Care (City of Ottawa)

 

Job Summary

 
The mandate of Long Term Care Services is to provide resident care based on the needs of individuals, as determined by medical, nursing, functional and psychosocial assessments, and on each resident’s expressed needs. The care provided in each Home includes specialized, restorative, supportive and palliative care for persons with dementia, disabilities and health problems who cannot live independently in their homes, and whose needs cannot be met in the community.

You are responsible for providing expertise and guidance to LTC Services staff in the areas of quality management (improvement, assurance, techniques, tools, and analyses), risk mitigation, regulatory compliance, evidence-based practices, infection prevention and control, credentialing, and personal health information protection for Long Term Care Services.   You will lead and monitor a data driven quality framework in LTC for performance management and quality improvement outcomes.

You are responsible for supporting the accreditation cycle, evaluation of required programs (ensuring commitment to evidence-based and leading professional practices) and quality care plans for Long Term Care services. This includes the responsibility of contributing to and updating a balanced scorecard, data elements, monitoring and managing the continuous quality improvement processes for programs, projects, and activities that specifically target policy development and tools for performance measurement.  You will develop strategies to promote continuous quality improvement for care to residents and safety of staff; identify and monitor/prevent potential risks in all care practices through infection and control measures; and support as needed on any Ministry of Long-Term Care compliance issues and high-risk situations while ensuring that legislative and regulatory requirements are met.

You are also responsible for managing the unit’s human and financial resources, and stakeholder and partner relationships as required.
 

Education & Experience

 

• Completion of a 4- year university degree in Health Sciences, Business Administration, Public Administration or another related field
• Minimum of 5 years of related experience in LTC practices, programs and evaluation, preferably with research and data analysis, including a minimum of 2 years in the management of human and financial resources and direct supervisory experience

What you need to know:

• Language Requirement: Designated Bilingual – specific level of language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates who do not meet language requirements will be required to participate in training.       
• Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.  
• The City of Ottawa has a Mandatory Vaccination Policy which requires all employees to be fully vaccinated against COVID-19 and provide proof of vaccination by November 1, 2021 as a condition of employment.
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. 
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

 
 
We thank all candidates for their interest, however, only those selected to continue in the selection process will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from women, Aboriginal peoples and persons of all races, ethnic origins, religions, abilities, sexual orientations, and gender identities and expressions. The City of Ottawa provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the
HR Service Centre at 613-580-2424, extension 47411.

For more information and to apply, visit our career site at http://ottawa.ca.