Supervisor, Social Services (Halton Region)

Department: Social & Community Services
Division/Location: Employment & Social Services
Position: Supervisor, Social Services

At the Region of Halton, we treat everyone with respect, honesty, fairness and trust. As an equal opportunity employer, we are committed to establishing a qualified workforce that is reflective of the diverse population we serve.

Note:  This is a temporary full time position working 35 hours per week for up to eighteen (18) months.

Halton Region serves more than 595,000 residents throughout Burlington, Halton Hills, Milton and Oakville. We are committed to delivering high quality programs and services that make Halton a great place to live and work.

We engage great people who contribute to meaningful work that makes a positive difference in our community. As an employee, you will be part of a progressive, service focused and award winning employer with a diverse and inclusive work environment. At Halton, you are encouraged to grow and succeed in your career and are recognized for your accomplishments and contributions.

You make a positive difference in people’s lives because you provide high quality customer centered services. You operate within a highly ethical environment and will be accountable for going the extra mile, listening to your customers, creatively meeting needs and always being respectful to those you serve. As a result, you will be part of a qualified and strategic team recognized widely for caring, excellence, integrity, inclusiveness and flexibility.

Purpose:

Reporting to the Manager, Social Services this role supervises the delivery of Social Service programs, including Ontario Works, Low Income and Discretionary Benefits Programs and ensures the successful implementation of delivery standards as identified by the divisional management team.

Preferred Background:

The successful candidate will possess a degree in Social Sciences along with a minimum of two (2) years’ progressive supervisory experience and three (3) to five (5) years’ experience in the social services field. The successful candidate must have the demonstrated ability to understand and supervise in a human services environment, ensuring effective day to day supervision of site operations including; the delivery of the Ontario Works program, ensuring customer service standards are met, coaching and recruitment of staff, and appropriate management of crisis intervention and formal complaints. Superior knowledge of and the ability to interpret the Ontario Works/Ontario Disability Support Program Acts and the Municipal Freedom of Information & Protection of Privacy Acts is required along with exceptional interpersonal and communication skills both written and verbal. The ability to analyze information and develop solution focused action plans is also required. Knowledge of the Social Assistance Management System (SAMS) and experience supervising in a unionized environment would be considered assets.

Employment Conditions:
The successful candidate will be made an offer of employment on condition that the Regional Municipality of Halton receives a current (obtained within the past six (6) months), original and acceptable Criminal Records Check, by the first day of employment. Flexibility to work outside of core business hours including evenings, weekends and holidays is required. Travel will be required, incumbent must provide their own transportation. The incumbent will be required to provide a copy of their driver’s license, by their first day of employment.

In support of the Region’s commitment to a healthy and safe workplace and community, the Region has a vaccination requirement for all employees.

The successful candidate will be made an offer of employment on the condition of being fully vaccinated against COVID-19 and able to provide proof of vaccination. Fully vaccinated is defined as having received the completed series of an accepted COVID-19 vaccine, as recommended by the Office of the Chief Medical Officer of Health and having received the final dose at least 14 days before your employment start date.

The candidate will be asked to provide the Region with proof of full vaccination, prior to their employment start date. Acceptable proof is a Ministry of Health Dose Administration Receipt (or such other proof of vaccination that the Province of Ontario sanctions). This can be obtained through the Provincial portal https://covid19.ontariohealth.ca/.

The requirement to be fully vaccinated is subject to the Ontario Human Rights Code. If the candidate is unable to vaccinate for a reason protected by the Code, a request for accommodation can be requested and written proof satisfactory to the Region will be required.

Duties:

• Coordinates and supervises the day to day operations of the Employment & Social Services Site offices by ensuring appropriate staffing levels for effective case management and achievement of customer service standards as well as the safety of staff and the public.
• Supervises Case Managers and Administrative Support Staff by providing coaching, on-going training, individual supervision, and conflict resolution.
• Responsible for recruitment of front line staff and coaching of new staff as well as approval of attendance/vacation requests, and monitoring of on-going staff performance.
• Ensures that the cost effective delivery of Employment & Social Service programs is in compliance with Ontario Works legislation, Ministry directives and local policies.
• Reviews program compliance by completing file audits and reviewing SAMS management reports.
• Oversees and maintains customer service standards by responding to participants in crisis and ensuring appropriate intervention occurs, responding to enquiries in a timely manner, and fostering and maintaining community partnerships.
• Ensures successful coordination and collaboration of programs between Regional divisions and departments, as well as with community partners/stakeholders.
• Participates as part of the on-call after hours team by assessing requests for service, responding to crisis calls, and communicating with community agencies.
• Participates on Departmental, Divisional and external committees as they relate to the delivery of the Employment & Social Services programs.
• Interprets and abides by the CUPE Local 3732 Collective Agreement.
• Builds and maintains community partnerships.
• Performs other duties as required.

Posted: September 21, 2021
Posting Expires: October 5, 2021
Posting #: SS-409-21

Apply Online at: Halton Job Postings

Important Information:

• We appreciate all applications however only those selected to advance in the selection process will be contacted. Candidates will be contacted by email and/or phone. Please check your email and voicemail regularly.
• We are committed to providing accommodation throughout the selection process. If you require accommodation please notify us and we will work with you to meet your needs.

NOTE: Personal information collected through the job application process will only be used for the purpose of determining qualifications for employment.