Social Services Intake Clerk (City of Stratford)

Job Posting: 53-2018                            
Posted: October 11, 2018

Duties

  • Reporting to the Supervisor of Housing, the Social Services Intake Clerk performs intake, receives and processes applications for subsidized housing and related administrative functions within the Social Services Department, according to established procedures.
  • Supports department reception and switchboard functions as required.
  • Responds to initial in-person, electronic or telephone inquiries for social service programs and assistance.  Provides verbal or written information as required.
  • Makes referrals to staff or community agencies/services departments as appropriate.
  • Performs complete financial assessment of clients to determine initial and ongoing subsidy, utilizing mandated provincial and corporate forms. 
  • Maintains waiting list, and identifies appropriate household category for applicants including special priority in accordance with the Housing Services Act and associated legislation and places applicant on the wait list accordingly.
  • Conducts client intakes, and recommends program eligibility in accordance with established procedures and guidelines.
  • Performs data entry on automated systems including but not limited client data, financial information, departmental databases and statistics, and mailing lists.
  • Prepares or compiles reports or statistical information in accordance with established procedures.
  • Maintains financial and other program files in accordance with established procedures and record retention and disposal systems.
  • Processes incoming and outgoing mail.
  • Assists in maintaining a safe work environment.
  • Performs other related duties as assigned.

Qualifications

  • Community College Diploma (1 year) in Office Administration or Social Services Work.
  • Minimum 3-6 months related professional experience.
  • Ability to operate standard and specialized software including YARDI.
  • Knowledge of related provincial legislation, policies, and procedures including Residential Tenancy Act and Housing Services Act.
Department/Division: Social Services
Reporting to: Supervisor of Housing
Annual Salary: $52,738 - $56,104
Closing Date/Time: Monday October 22, 2018  @ 4:30 pm

To apply for this position:

Please submit a resume, clearly outlining your qualifications and experience, and quoting the job posting number. Applications can be submitted by email to hr@stratford.ca. Please do not submit duplicates.
If applying by email, please include the Job Posting Number in the message subject line.  Attachments should be in Microsoft Word or PDF format.
 
Accommodations are available for people with disabilities for all aspects of the recruitment process.  Applicants should make their needs known in advance.

While we appreciate all applications received, only those selected for an interview will be contacted.
Personal information collected in response to this advertisement is collected under the authority of the Municipal Act, 2001 to determine eligibility for employment with the City of Stratford.  Please direct inquiries to the Human Resources Department at 519-271-0250 x 274.