Trauma-Informed Care

Supporting Your Highly Traumatized Client

Trauma is defined as an experience that overwhelms an individuals capacity to cope. Traumatic experiences occur at any age, and may include experiences such as child abuse and neglect to violence and war. Trauma can interfere with a persons sense of safety, self and self-efficacy as well as the ability to regulate emotions and navigate relationships. For those who have faced multiple traumatic events, repeated experiences of abuse, or prolonged exposure to abuse, trauma is overwhelming and may have a significant impact on living.

This training is dedicated to understanding the impacts of traumatic events and how to best support highly traumatized clients by promoting a climate of awareness, safety, trust, collaboration and control. Learning to be trauma informed also emphasizes the importance of recognizing the signs and symptoms of trauma exposure in the professionals who interact and support highly traumatized individuals and how to promote our own resiliency and self-care.

Who Should Attend?

Any staff in a human, social or community services organization


Two days

Learning Objectives

  • Definitions of trauma, PTSD, C-PTSD, vicarious trauma and trauma informed care
  • General Adaptation Syndrome
  • Fight-Flight-Freeze-Appease
  • The impact of trauma on early childhood development and across the lifespan
  • Normal brain development and the impact of trauma on brain development
  • Signs and symptoms of trauma in people of all ages
  • Principles of Trauma Informed Care
  • Techniques for creating safety for people exposed to trauma
  • Techniques for calming and grounding those impacted by trauma
  • Supporting self-management
  • Building resiliency building skills in your client
  • Post-traumatic growth
  • Compassion fatigue
  • Themes found in trauma exposure for professionals
  • Self-care practices for professionals

Bring this Workshop In-House

Contact Christie Herrington
Manager, Education

Email Christie

About the Trainer

Megan Phillips is a Registered Psychotherapist with over 18 years of experience working in multiple roles within community and social services. As a former Case Worker and Manager with Ontario Works, as well as a Concurrent Disorders Specialist in a community mental health program, Megan utilizes her additional award-winning experience in instructing post-secondary education to bring captivating, illustrative, relevant, and humorous educational seminars to a variety of non-profit agencies and organizations.

As an experienced presenter, Megan has dedicated herself to the educational advancement and enhancement of her fellow colleagues and community professionals in areas such as Motivational Interviewing, Burnout, Resiliency Building, PTSD, Secondary Traumatic Stress, Compassion Fatigue and Working with Clients with Multiple Barriers.