Strategic management is the process by which an organization determines its long-term goals and the actions needed to reach them. In the human services sector, it is a useful process that blends high level visioning and objective analysis of goals and priorities to chart a future course of action that supports and manages complex and intricate provincial, municipal, and local program delivery in the face of competing priorities. Strategic management also supports human services integration by guiding an outcomes-based approach to long term planning and goal setting.
This is not just strategic planning: the critical success of any strategic plan comes from successful implementation of the plan. Strategic planning is an action-oriented type of planning that is useful only if carefully linked to implementation—and this is often where the process runs the danger of breaking down. It is critical for human service organizations to link their strategic planning efforts to other critical decision-making processes, and to ensure that services continue to support priorities and to guide trade-offs among competing demands for time and resources.
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Contact Christie Herrington
Attend this workshop if you:
This workshop is designed for the manager or pre-manager who would like to get a better understanding of the strategic planning and management process.
John R. Allen is a management consultant with more than 30 years’ experience in results management and performance measurement in the public sector serving clients at the federal, provincial/state and municipal levels in Canada and the United States. He works with non-governmental organizations in the not-for-profit sector as well. John is also an instructor in public sector management at the Schulich School of Business at York University and the University of Alberta School of Business. He is based in Toronto.