Effective Risk-Based Decision Making

Managing Risk in Working with Community Providers in Human Services

The first step in the risk management process is to acknowledge the reality of risk. Denial is a common tactic that substitutes deliberate ignorance for thoughtful planning. -- Charles Tremper

In the municipal world, risk management is a specialized portfolio, especially in larger organizations, handled by municipal legal departments. However, it is important for staff at all levels of an organization to understand the potential risks associated with their action or inaction. This workshop helps provide those staff with proactive risk mitigating decision making strategies to enable them to do their jobs better.

For human services staff, basic risk management knowledge is important to enable effective decision-making when working with community-based service providers. Whether you work with community organizations that provide day care centres, employment counseling services, shelters, or non-profit housing; you should attend this workshop to develop a clear understanding of how risk management principles can solve common problems facing your program.

Risk Management is not just about practicing due diligence. Proactive risk management helps you in effective decision making to ultimately improve your organizational processes.

Understanding how the principles of risk management apply to administering human services, and how to apply risk management concepts to improve and support your decision-making process. You will learn how to incorporate risk mitigation strategies into your organizational systems, strategies, and decision-making practices.

What You Will Learn

  • Overview of basic risk management principles; why risk management is an essential decision-making tool
  • How basic risk management tools can improve client and stakeholder satisfaction, and support the achievement of effective and efficient program delivery
  • How to conduct risk surveys of activities and assign priorities to identified risks to optimize use of scarce resources to their best advantage
  • How to conduct risk surveys of activities and assign priorities to identified risks to help optimize use of scarce resources to their best advantage
  • How to recognize warning signs in current or proposed relationships
  • Important factors when planning contractual arrangements with community agencies, service providers and clients
  • How to integrate protection into agreements with funders, and delivery partners


One Day

Who Should Attend?

This workshop is designed for supervisors and managers who oversee daily operations and who want to improve their leadership skills by learning to manage risk simply and proactively. It will be especially useful for:

  • The childrens services manager/supervisor who works with community providers
  • The Ontario Works supervisor who works with clients and employment service providers
  • The shelter administrator who works with volunteers
  • And, any new manager who needs to understand the consequence of their action or inaction to their council, clients and programs

Bring this Workshop

Contact Christie Herrington,
Director, Education

Email Christie

Facilitator Information

Joy Jackson, FCIP, RF, is a professional risk manager based in London, Ontario with over 25 years experience in risk management and insurance. Joy recognizes that implementing risk management techniques will help you run more successful operations and reduce the cost of risk. She is author of several risk management books and articles and has also penned a guideline on contract risk.

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