Navigating the New Norm

Strategies for Success in the Multi-Generational Workplace

Participants attending this workshop will develop a better understanding of generational diversity and the disconnect between generations in the workplace.

This course will:

  • Describe social moments, technology, and lifestyle/livelihood that shaped the 5 generations active in the work-place today

  • Explain generational profiles of shared values, work ethic, and learn- ing / communication styles

  • Take a closer look at Generation Y and Z, why a dis-connect may exist today and tools you can use to bridge the disconnects

  • Explore how differences present themselves and what are the costs to the organization

  • Include table discussions to brainstorm creative approaches to topics such as leading different generations, inspiring resiliency for middle generations, navigating millennial careers, and responding to issues such as recruitment and retention

  • Propose a call to action for participants, offering tools and resources to support transition of learning from the course to work-place activity.

Participants are invited to bring cross-generational challenges to the workshop, to use in collaborative problem solving / trouble shooting discussions.

Who Should Attend?

  • Managers, Supervisors and Front-Line Staff


One Day

Bring this Workshop In-House

Contact Christie Herrington
Director, Education

Email Christie

About the Facilitator

Michelle Schurter is a change guru who provides practical, savvy advice to companies, communities, and entrepreneurs. Her mission is to help organizations attract millennial employees, lead the multi-generational workforce, and grow successfully in today's fast-paced and disruptive climate.

Her early career, counselling children and youth in the late 1980's and 90's in the areas of mental health, learning disabilities and early childhood education, is what draws her to (the-now-grown-up) millennials today. Michelle's extensive organizational development background was refined in the public sector, through 14 years working with some of Ontario's largest Ministries (Health, Agriculture, Children and Youth, and Education), Municipalities, and Universities. Research, innovation, strategy and change management seem to follow Michelle throughout her career.

Millennial Strategist was launched in 2017 to respond to the needs of professionals, companies and communities as they grapple with the challenges and opportunities of the multi-generational work-force. Michelle brings clients a unique skill set in human and social system change, backed with a Masters in Social Work and extensive clinical experience. Pairing the human change side with a flare for innovative strategy design, a Masters in Business Administration and public sector leadership experience, Michelle champions endless multi-generation possibilities via keynotes, training, customized consulting projects and 1:1 coaching.

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