Working with Multi-Barriered Clients

The demographics of todays client are far more diverse than they have been in years past. Clients today present with a multitude of issues including addictions, mental health issues, homelessness, PTSD/Complex Trauma, developmental issues, and disabilities. How do we begin to support clients with so many challenges?

In order the best support our clients, we need to be knowledgeable and understanding of the challenges our clients face when confronting such significant barriers. Only then can we engage in the process of creating an effective treatment plan or case management plan. From this point, we begin the process of supporting a client to recovery and wellness as we work with our clients at their point of need and support the establishment of realistic and achievable goals that promote client self-efficacy and empowerment.

This interactive workshop teaches you the knowledge and skills you need to support multi-barriered clients on the path to recovery and wellness.

Who Should Attend?

Any staff in a human, social or community services organization


Two days

Learning Objectives

  • Overview of the multi-barriered client
    • Concurrent disorders
    • Aboriginal
    • Homeless
    • Survivors of violence/abuse
    • Single parents
    • Domestic violence
    • Low cognitive functioning / Learning disability
    • Multi-generational poverty
    • Refugees, newly landed immigrants
  • Evaluating the needs of the multi-barriered client
  • Strategies for building relationships with the multi-barriered client
  • Best practices for working with multi-barriered clients
  • Motivational Interviewing for multi-barriered clients
  • Case management principles for multi-barriered clients

Bring this Workshop In-House

Contact Christie Herrington
Manager, Education

Email Christie

About the Trainer

Megan Phillips is a Registered Psychotherapist with over 18 years of experience working in multiple roles within community and social services. As a former Case Worker and Manager with Ontario Works, as well as a Concurrent Disorders Specialist in a community mental health program, Megan utilizes her additional award-winning experience in instructing post-secondary education to bring captivating, illustrative, relevant, and humorous educational seminars to a variety of non-profit agencies and organizations.

As an experienced presenter, Megan has dedicated herself to the educational advancement and enhancement of her fellow colleagues and community professionals in areas such as Motivational Interviewing, Burnout, Resiliency Building, PTSD, Secondary Traumatic Stress, Compassion Fatigue and Working with Clients with Multiple Barriers.