Managing Emergency Social Services

About this Workshop

Does your CMSM or DSSAB include social services in the planning, managing and responding to local emergencies?

This two-day interactive workshop hosted by the LOOMEX Group will help you understand and identify how social services should fit into your emergency operations. This workshop will cover the following: 

  • An overview of emergency management in Ontario
  • Roles and responsibilities in emergency management
  • Planning for and managing emergencies

You will also have an opportunity to bring planning into action with a live simulation lab exercise and post-emergency debriefing. 

Learning Outcomes

  • Understand the regulated emergency management system in Ontario, and the role of ESS in it
  • Understand the roles and responsibilities of the key players in planning for and managing an emergency
  • Identify strategies for articulating and documenting preparedness plans
  • Develop protocols for collaborating with stakeholders and key community partners for emergency preparedness and during emergencies
  • Tips and checklists for managing an emergency
  • Identifying and developing responses for unique challenges and situations such as serving vulnerable populations

Course Outline

Overview of Emergency Management in Ontario

  • Legislation
  • Components of an emergency plan

Roles and Responsibilities

  • Roles of different levels of government
  • Role of community partners
  • Role of the Community Emergency Management Coordinator (CEMC) and Community Control Group

Planning for Emergencies

  • Predetermine rates/levels for ESS involvement in emergencies.
  • Available provincial resources to be kept in mind when developing plans
  • Planning for vulnerable populations
  • Resource allocation
  • Inter-agency collaboration
  • Continuity of operations

Managing the Emergency

  • Understanding the incident management system
  • Shelter/Site operation and management
  • Emergency Operations Centre Role/staffing/operation of
  • legislation (AODA etc)
  • Registration and referrals - which tools to use, screening for vulnerabilities.
  • Volunteer management
  • Media and Councillor management their rights and limitations, working with the media during emergencies
  • Donation management
  • Documentation - understanding legal implications of documentation and note-taking

Post-Emergency Debriefing

  • Reporting and debrief how to
  • Learning from teachable moments and incorporating into emergency plan

Who Should Attend?

This course is designed for both management and front-line staff that manage a municipality's social services.

Workshop Dates and Registration

All sessions in Eastern Standard Time.

There are currently no upcoming dates scheduled for this workshop. If you would like to enquire about bringing this virtual workshop to your organization or staff, please email 


  • Members: $445 + HST

  • Non-Members: $445 + HST

  • Non-Member Education Level 1/2: $445 + HST

About the Facilitators

The Loomex Group provides training and education services for a variety of clients and sectors, including municipalities, airports, industrial institutions, private institutions, and professional institutions. Our educators have had careers of first-hand experience in their fields and now instruct on the subjects and areas in which they specialized. The Loomex Group’s Education & Training Division holds a philosophy of "if you haven’t lived it, how can you teach it?", and our instructors are passionate about sharing the knowledge they’ve acquired during their careers.