Eligibility Review Officer Core Training

The eligibility review process is a series of detailed steps and procedures that must be followed in order to assess and investigate Ontario Works eligibility and referrals.

This three-day workshop will provide you with guides and tips to conducting an investigation, reviewing the differences between civil, provincial offences and criminal prosecutions, the use of discretion when deciding upon the pursuit of a judicial outcome and many other facets of the ERO world.

This is your opportunity to work with the Ontario Works legislation, applying it to case studies in preparation for carrying out an investigation from the initial receipt of the tip/information to the final outcome.

Who Should Attend?

This course is designed for new and more experienced EROs, supervisors and front-line staff.


Three Days

What You Will Learn

  • Guides and tips that are useful when conducting an investigation
  • Reviewing the differences between civil proceedings and provincial offences prosecutions
  • The criminal prosecution process and outcomes
  • Use of discretion when deciding upon the pursuit of a judicial outcome

Bring this Workshop In-House

Contact Christie Herrington
Manager, Education

Email Christie

Facilitator Information

Cathy Brown has been employed by Grey County Social Services since 1989 and has been an Eligibility Review Officer for the past 16 years. In collaboration with OMSSA, she developed and has been facilitating the ERO Core Curriculum since its inception in 2005.

Back to Main Workshops Page