Effective Case Management

As we look to better integrate human service in local communities, case planning and case management become increasingly complex. Whether it is coordinating services, accessing resources, undertaking advocacy for the people with whom we work or coaching them, our need to be more fully aware of the larger system in which services are delivered grows.

Who Should Attend?

Staff who are currently case managing or staff in workplaces where case management has been identified as a tool for supporting improved integration of services, at both the front line and the supervisory levels.


One day

Learning Objectives

  • Explore a holistic approach to case planning and documentation with practical steps to follow back at the workplace
  • Review your model of operation and how it impacts the work you do
  • Review common written documentation standards

OMSSA's Education team is currently working to review and update this workshop to ensure it reflects the most up-to-date information and that it meets the evolving needs of our members.

The updated workshop will be available in Fall 2020.

About the trainer

Jamie Tyrell has been in the social services field for over 15 years; starting his career a case manager with the Ontario Works program for the City of Cornwall.  Jamie has also worked with the Province of Ontario helping implement new technology and business transformation for front line staff with the Ministry of Community and Social Services. He has worked with school boards and high-risk youth in identifying how involve multiple agencies working together to offer students the tools to help them achieve their grade 12 diploma while dealing with addiction issues, teen pregnancy, crime, mental health and falling through the cracks.

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