OW Directives: Finding Efficiencies

About This Webinar

Recognizing the rapid speed of change while creating efficiencies and providing more comprehensive OW case management is a challenge. OMSSA invites you to an interactive webinar that will assist you with these priorities.

The webinar will focus on specific key OW Directives, Ministry tools and MCCSS communications for workload simplification based upon examining current casework roles and functions while developing strategies for:

  • High value activities in case management
  • Decreasing the burden of administrative paper work and file management
  • Building efficiencies
  • Decreasing workload burden
  • Increasing responsive customer focused services
  • Optimizing employment outcomes and life stabilization
  • Aligning transformative change to MCCSS strategic future directions
  • Leveraging the use of technology and Social Assistance Modernization to meet these priorities

Who Should Attend?

Any human services staff working in Ontario Works


90-minute webinar

Webinar Dates / Times

There are currently no upcoming dates scheduled for this webinar.


Members: Free

Non-Members: $25+HST per connection

NOTE: One or multiple individuals within an organization may participate through each connection via one computer or device.

If you are looking to connect from a separate location or on a separate device, you will need to purchase an additional connection

About The Speaker

David Thomas, Social Assistance Trainer for OMSSA has been involved in the area of policy development and training for over 15 years. He worked for the Region of Durham in policy and research until 2017 and is now an Independent Consultant supporting municipalities in training, change management policy development, and human services integration. Many of you know David from past years employed by OMSSA as a Social Assistance Trainer and Manager of Consulting and Training. David's networking with our members has continued to build superior working relationships over the decades and David continues to develop and facilitate curriculum for OMSSA. 

Prior to David's policy and training development he worked several years as a Caseworker and Employment Supervisor throughout the 1980s. David has a degree in Adult Education, a diploma in Social Services and is currently working on his Masters of Education through Athabasca University.