Analyzing 211 Unmet Service Needs

How Can Service Managers Use this Data?

About This Webinar

Are you interested in data-driven approaches to service planning? See how new, evolving data from 211 Ontario and the Rural Ontario Institute could potentially help service managers and the sector plan, assess, and tell a more compelling, data-driven story about service needs and outcomes in Ontario.

211 Ontario collects detailed data and needs information in their work to connect residents  to health, government, community and social services available in their communities. Recently, Ontario 211 Services partnered with the Rural Ontario Institute (ROI) and Dillon Consulting Limited in an ambitious project to analyze and leverage Ontario-wide 211 caller data, geography, demographics and needs information, to assess and understand unmet service needs in communities across Ontario. 

The project and resulting report (PDF) aimed to assess and understand the value of this information (including data on both needs and resources, to tell the demand and supply sides of the story) to inform planning and investment decisions about programs and services in Ontario.

In this webinar, you will learn about the project, its key findings, the new data it makes available, and importantly, how this information might be leveraged by Service Managers to support service planning, partnerships, and making the case for future investment in needed services.


Click on the names of each speaker below to learn more: 

Webinar Date / Time

Wednesday, March 20, 2019

1:30 PM – 3:00 PM

Members can access the webinar presentation and webinar recording in the Members' Portal


Members: Free

Non-Members: $25+HST per connection

NOTE: One or multiple individuals within an organization may participate through each connection via one computer or device.

If you are looking to connect from a separate location or on a separate device, you will need to purchase an additional connection