Online Workshop

Working With Multi-Barriered Clients

About this Online Workshop

The demographics of todays client are far more diverse than they have been in years past. Clients today present with a multitude of issues including addictions, mental health issues, homelessness, PTSD/Complex Trauma, developmental issues, and disabilities. How do we begin to support clients with so many challenges?

In order the best support our clients, we need to be knowledgeable and understanding of the challenges our clients face when confronting such significant barriers. Only then can we engage in the process of creating an effective treatment plan or case management plan. From this point, we begin the process of supporting a client to recovery and wellness as we work with our clients at their point of need and support the establishment of realistic and achievable goals that promote client self-efficacy and empowerment.

This interactive workshop teaches you the knowledge and skills you need to support multi-barriered clients on the path to recovery and wellness.

NOTE: This is an interactive, virtual training session, which is different from a webinar. Participants will be expected to participate through voice and video, and to engage with each other and the facilitator in large and small group discussions, to learn from each other and practice skill development.

Learning Objectives

  • Overview of the multi-barriered client

    • Concurrent disorders

    • Aboriginal

    • Homeless

    • Survivors of violence/abuse

    • Single parents

    • Domestic violence

    • Low cognitive functioning / Learning disability

    • Multi-generational poverty

    • Refugees, newly landed immigrants

  • Evaluating the needs of the multi-barriered client

  • Strategies for building relationships with the multi-barriered client

  • Best practices for working with multi-barriered clients

  • Motivational Interviewing for multi-barriered clients

  • Case management principles for multi-barriered clients

Who Should Attend?

Any staff in a human, social or community services organization

Format and Duration

Seven, three-hour and one, two-hour online sessions over the course of two weeks

Session Dates and Registration

June 8-17, 2022

  • Part 1: Wednesday, June 8 | 9:00-12:00

  • Part 2: Thursday, June 9 | 9:00-12:00

  • Part 3: Friday, June 10 | 9:00-12:00

  • Part 4: Monday, June 13 | 9:00-12:00

  • Part 5: Tuesday, June 14 | 9:00-12:00

  • Part 6: Thursday, June 16 | 9:00-12:00

  • Part 7: Friday, June 17 | 10:00-12:00

  • Registration cut off: June 6

Register Now


  • Members: $400 + HST

  • Non-Members: $520 + HST

Technical Requirements

OMSSA will be hosting this virtual training using Zoom, an online, interactive training platform that you can join straight from your web browser, or by downloading 'Zoom Client for Meetings' on your computer or tablet

Participants will be expected to join the session via both video and audio. Participants should therefore have access to a desktop computer, laptop computer or tablet with:

  • a webcam or built-in camera

  • a built-in microphone or a headphone jack where you can plug in a headset or earphones

We strongly recommend that participants use a headset or earphones with a built-in microphone in order to limit background noise. 

System requirements: Click here for more detailed information on system requirements from Zoom.

About the Trainer

Megan Phillips is a Registered Psychotherapist with over 18 years of experience working in multiple roles within community and social services. As a former Case Worker and Manager with Ontario Works, as well as a Concurrent Disorders Specialist in a community mental health program, Megan utilizes her additional award-winning experience in instructing post-secondary education to bring captivating, illustrative, relevant, and humorous educational seminars to a variety of non-profit agencies and organizations.

As an experienced presenter, Megan has dedicated herself to the educational advancement and enhancement of her fellow colleagues and community professionals in areas such as Motivational Interviewing, Burnout, Resiliency Building, PTSD, Secondary Traumatic Stress, Compassion Fatigue and Working with Clients with Multiple Barriers.

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