About this Online Workshop

The demographics of todays client are far more diverse than they have been in years past. Clients today present with a multitude of issues including addictions, mental health issues, homelessness, PTSD/Complex Trauma, developmental issues, and disabilities. How do we begin to support clients with so many challenges?

In order the best support our clients, we need to be knowledgeable and understanding of the challenges our clients face when confronting such significant barriers. Only then can we engage in the process of creating an effective treatment plan or case management plan. From this point, we begin the process of supporting a client to recovery and wellness as we work with our clients at their point of need and support the establishment of realistic and achievable goals that promote client self-efficacy and empowerment.

This interactive workshop teaches you the knowledge and skills you need to support multi-barriered clients on the path to recovery and wellness.

NOTE: This is an interactive, virtual training session, which is different from a webinar. Participants will be expected to participate through voice and video, and to engage with each other and the facilitator in large and small group discussions, to learn from each other and practice skill development.

Learning Objectives

• Overview of the multi-barriered client

  • Concurrent disorders

  • Aboriginal

  • Homeless

  • Survivors of violence/abuse

  • Single parents

  • Domestic violence

  • Low cognitive functioning / Learning disability

  • Multi-generational poverty

  • Refugees, newly landed immigrants

• Evaluating the needs of the multi-barriered client

• Strategies for building relationships with the multi-barriered client

• Best practices for working with multi-barriered clients

• Motivational Interviewing for multi-barriered clients

• Case management principles for multi-barriered clients

Who Should Attend?

Any staff in a human, social or community services organization

Format and Duration

Seven, three-hour and one, two-hour online sessions over the course of two weeks