Online Workshop

The 3-D MicroCoaching Model™ and Competencies

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About this Workshop

The 3-D MicroCoaching Model™ is a three-dimensional coaching model designed to provide standards and a framework for workplace behaviour that can turn even short interactions into meaningful interventions. This three-part educational program is designed for both front-line and support staff who interact with service users, including those whose roles engage them only in short interactions with clients. MicroCoaching™ equips staff with the tools to maximize the effects of even brief encounters to establish the foundations for positive and productive service user-staff and client-organization relationships. This practical and interactive workshop will offer learners the opportunity to understand the coaching model and how to apply it in every day work. and practice applying the competencies necessary for effective MicroCoaching.

NOTE ABOUT VIRTUAL DELIVERY: This is an interactive, virtual workshop, which is different from a webinar. Participants will be expected to participate through voice and video, and to engage with each other and the facilitator in large and small group discussions, to learn from each other and practice skill development

It is highly recommended that participants take Understanding Behaviour before enrolling in this workshop.

Learning Outcomes

The MicroCoaching Model

  1. Understand the importance of MicroCoaching as a foundation for a person-centric service, including support roles and short-contact situations
  2. Increase use of a common coaching language and terminology
  3. Enrich coachee outcomes through the use of MicroCoaching
  4. Strengthen intra- and inter-organizational relationships for more effective service delivery 

MicroCoaching Competencies

  1. Identify and expand upon the key knowledge, skills and supporting behaviours (competencies) necessary for effective MicroCoaching
  2. Enrich coachee outcomes through the application of these competencies
  3. Increase engagement of coachees in the coaching process
  4. Use these competencies to level power in the working relationship
  5. Apply the competency tools provided in this program to a case study in preparation for use in the workplace 

Who Should Attend?

Any staff whose roles limit their engagement with clients in terms of time or focus. Examples include intake staff, administrative support staff, receptionists, greeters, employment resource centre service providers, staff responsible for client follow-up, and other specialized functions. 

Staff in other coaching roles, such as case workers, income support staff, employment support staff etc., may also find this brief workshop useful to refresh their coaching competencies.

This workshop is also a good refresher for anyone who has taken 3D-Coaching through SAIL. MicroCoaching is a modernized edition with upgraded practical tools for applying the model in the workplace.

Workshop Dates and Registration

There are currently no upcoming dates scheduled for this workshop. If you would like to enquire about bringing this virtual workshop to your organization or staff, please email


  • Members: $450 + HST

  • Non-Members: $585 + HST

Technical Requirements

OMSSA will be hosting this virtual workshop using Zoom, an online, interactive platform that you can join straight from your web browser, or by downloading 'Zoom Client for Meetings' on your computer or tablet

Participants will be expected to join the workshop via both video and audio. Participants should therefore have access to a desktop computer, laptop computer or tablet with:

  • a webcam or built-in camera

  • a built-in microphone or a headphone jack where you can plug in a headset or earphones

We strongly recommend that participants use a headset or earphones with a built-in microphone in order to limit background noise. 

System requirements: Click here for more detailed information on system requirements from Zoom.


John Howley and Marianne Seaton are the pre-eminent designers and deliverers of professional development curricula in Ontario Works and related social services programs and agencies throughout the province, and beyond. Marianne has been consulting in the social services sector as the principal of Collaborative Strategies Inc. since 2008 and John through his company, Labour Market Partners Inc., since 1997. Their work encompasses many Consolidated Municipal Service Managers and District Social Services Administration Boards, from the largest urban municipalities to the most rural and remote.

Following their careers as social assistance and employment program front-line workers and managers, each achieved subsequent success and recognition as a leader in program development and change. Marianne is the former Acting Executive Director and Director of Professional Development for the Ontario Municipal Social Services Association (OMSSA). John is the former Director of Employment and Training for the Municipality of Metropolitan Toronto, Social Services Division (now the City of Toronto).

Their work in helping multi-barriered Ontario Works clients achieve success in the world of work includes the design and delivery of SAIL for Clients, a competency-based program that they have delivered in various areas of the province, often in association with community colleges, including Sault College, Confederation College and St. Clair College. John and Marianne also collaborate on designing and delivering employment programs for social assistance clients in a range of other programs, including Movement to Employment (employability profiling); Movement to Improvement (life skills development), and Movement to Learning (literacy and skills training preparation).