About this Workshop

The 3-D MicroCoaching Model™ is a three-dimensional coaching model designed to provide standards and a framework for workplace behaviour that can turn even short interactions into meaningful interventions. This three-part educational program is designed for both front-line and support staff who interact with service users, including those whose roles engage them only in short interactions with clients. MicroCoaching™ equips staff with the tools to maximize the effects of even brief encounters to establish the foundations for positive and productive service user-staff and client-organization relationships. This practical and interactive workshop will offer learners the opportunity to understand the coaching model and how to apply it in every day work. and practice applying the competencies necessary for effective MicroCoaching.

NOTE ABOUT VIRTUAL DELIVERY: This is an interactive, virtual workshop, which is different from a webinar. Participants will be expected to participate through voice and video, and to engage with each other and the facilitator in large and small group discussions, to learn from each other and practice skill development

Learning Outcomes

The MicroCoaching Model

1. Understand the importance of MicroCoaching as a foundation for a person-centric service, including support roles and short-contact situations
   
2. Increase use of a common coaching language and terminology
   
3. Enrich coachee outcomes through the use of MicroCoaching
   
4. Strengthen intra- and inter-organizational relationships for more effective service delivery 

MicroCoaching Competencies

1. Identify and expand upon the key knowledge, skills and supporting behaviours (competencies) necessary for effective MicroCoaching
   
2. Enrich coachee outcomes through the application of these competencies
   
3. Increase engagement of coachees in the coaching process
   
4. Use these competencies to level power in the working relationship
   
5. Apply the competency tools provided in this program to a case study in preparation for use in the workplace 

Who Should Attend?

Any staff whose roles limit their engagement with clients in terms of time or focus. Examples include intake staff, administrative support staff, receptionists, greeters, employment resource centre service providers, staff responsible for client follow-up, and other specialized functions. 

Staff in other coaching roles, such as case workers, income support staff, employment support staff etc., may also find this brief workshop useful to refresh their coaching competencies.

This workshop is also a good refresher for anyone who has taken 3D-Coaching through SAIL. MicroCoaching is a modernized edition with upgraded practical tools for applying the model in the workplace.