Online Workshop

Improve Your Listening Skills with the 4-Step Empathy Loop


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About this Online Workshop

The Making Difficult Conversations Easier foundational workshop is a mandatory prerequisite for this workshop. Participants are encouraged to take this workshop before enrolling in our advanced Resolving Difficult Conversations workshop.

One secret about making difficult conversations easier is being able to gain insight into the perceptions, perspective and interests of the other person. To do this it is essential to ask good questions and be an effective listener.

During the foundational workshop Making Difficult Conversations Easier participants were introduced to a simple yet effective 4-step Empathy Loop that can make anyone an expert listener. Armed with this specific skill one can more effectively build better human connections and collaborative relationships.

While learning about the skill is one thing. Having the opportunity to practice it and gain expert feedback is something more.


NOTE: This is an interactive, virtual workshop, which is different from a webinar. Participants will be expected to participate through voice and video, and to engage with each other and the facilitator in large and small group discussions, to learn from each other and practice skill development.


Learning Objectives

  • Repeatedly practice the 4-step listening loop of understanding in a safe, confidential and controlled environment
  • Get guided feedback directly from the workshop‘s instructor for improvement
  • Test variations to determine what works and what doesn‘t based on the participant‘s own personal style
  • Experiment with how looping might be useful across a variety of real-world situations

Who Should Attend?


Format and Duration

One, two-hour online workshop (held approximately one week after the foundational workshop).


Workshop Dates and Registration


Please note: Participants who sign up for this new workshop have the option to add on the Resolving Difficult Conversations  workshop and get a discount code to save $25 on this workshop.

The Making Difficult Conversations Easier foundational workshop is a mandatory prerequisite for this workshop. Participants are encouraged to take this workshop before enrolling in our advanced Resolving Difficult Conversations workshop.

There are currently no upcoming dates scheduled for this workshop. If you would like to enquire about bringing this workshop to your organization or staff, please contact OMSSA's Director, Education Christie Herrington.

Pricing

  • Members: $75 + HST

  • Non-Members: $100 + HST

  • Participants who sign up for this new workshop have the option to add on the Resolving Difficult Conversations workshop and get a discount code to save $25 on this workshop.

Technical Requirements

OMSSA will be hosting this virtual workshop using Zoom, an online, interactive platform that you can join straight from your web browser, or by downloading 'Zoom Client for Meetings' on your computer or tablet

Participants will be expected to join the workshop via both video and audio. Participants should therefore have access to a desktop computer, laptop computer or tablet with:

  • a webcam or built-in camera

  • a built-in microphone or a headphone jack where you can plug in a headset or earphones

We strongly recommend that participants use a headset or earphones with a built-in microphone in order to limit background noise. 

System requirements: Click here for more detailed information on system requirements from Zoom.


About the Facilitator

Sharad Kerur has a Bachelor of Commerce (Honours) and Master of Industrial Relations from Queen's University, with a focus on negotiation theory and alternative dispute resolution methods.   

For over 30 years, Sharad held senior level positions in the union and association sectors. His most recent position was Executive Director of the Ontario Non-Profit Housing Association (ONPHA), Canada's largest non-profit housing association. As a result, he has a strong grasp on the business of non-profit organizations and associations, and real-world experience in negotiation and mediation.

Sharad is Harvard-trained, having obtained a Certificate in Mediating Disputes and a Certificate in Negotiating Difficult Conversations from the Harvard Negotiation Institute (Harvard Law School) and also holds a Certificate in Dispute Resolution and an Advanced Certificate in Dispute Resolution, both from the York University in Toronto.

Sharad has a Q.Med (Qualified Mediator) designation from the ADR Institute of Canada and is also a Certified Workplace Fairness Analyst accredited by the Workplace Fairness Institute of Canada. He has also obtained a Certificate in Civil Procedures for Non-Lawyer Mediators from the ADR Institute of Ontario.

He is currently on the Community Mediation Roster and Associate Mediation Roster with St. Stephen's Community House (Conflict & Training), where he also serves as an instructor in their mediation and conflict resolution training programs. He has been a guest lecturer for Humber College's Alternative Dispute Resolution program and he serves as a Dispute Resolution Educator, coach and instructor for York University's continuing education program in dispute resolution.

More recently, Sharad developed and now leads his own consultancy firm known as Resolution Pathways, which assists people and organizations to resolve conflicts.    

With his knowledge, expertise, and experience, Sharad currently provides:

  • "understanding-based" mediation services

  • training in mediation and negotiation skills

  • training in de-escalation and conflict resolution skills

  • training in managing difficult conversations

  • assisting in the development of high-performing teams

  • assessing workplace conflict management systems and implementing workplace fairness restoration measures