Tenant Support Coordinator (Corporation of the City Of Brantford)



Housing & Homelessness Services
The Corporation of the City of Brantford
Tenant Support Coordinator - Live Well Program

Contract up to December 31, 2022)
Job ID# 1415

Reporting to the Supervisor - Live Well Brantford-Brant, the Tenant Support Coordinator - Live Well will provide a range of housing supports, utilizing a Housing First approach by providing immediate housing and then working with participants to promote recovery and wellbeing by providing ongoing supports for daily living, improved quality of life programs, supports for successful tenancies and to provide linkages for more intensive required supports.  

This position is a temporary contract position ending December 31, 2022.
  • Provide individualized one-to-one supports to tenants:
  • Maintain a caseload of 10 - 15 tenants with varying levels of acuity
  • Help tenants identify their challenges and skills (e.g. cooking, cleaning, hygiene)
  • Help tenants problem-solve housing stability challenges
  • Work with tenants on harm reduction skills, liaise/coordinate with addictions and mental health professional external supports
  • Work with tenants to develop individualized plans and supports to address their needs (e.g. health issues, hoarding, anti-social behaviours)
  • Organize counseling, referrals or support services as needed for tenants and encourage tenant engagement in on-site programs or external activities
  • Create opportunities for tenants to re-engage with larger community through external programs and activities
  • Work with tenants to build a tenant council, and create community building initiatives that support a healthy community
  • Assist tenant groups to obtain funding to enhance community activities
  • Help tenants be good neighbours
  • Liaise with community agencies such as Social Assistance, Ontario Disability Support Program, Family and Children’s Services, Canadian Mental Health, The Office of the Public Guardian and Trustee etc.
  • Oversee volunteers and students on placement
  • Work with Property Manager, Operations
  • Manage guest and visitors according to building policy
  • Responsible for ensuring tenants are aware of and follow risk management activities such as building, fire and safety legislation/policies
  • Identify any building related concerns to TSC, Operations
  • Work with tenants to fulfill their tenant obligations (pay rent, keep units clean, get along with neighbours)
  • Investigate, document and report incidents involving injury or property damage
  • Make recommendations and take action to mitigate risk as appropriate
  • Assist with drafting and amending  procedure documents
  • Conduct wellness checks, as needed
  • Review daily logs and update tenant files as needed, using HIFIS or other technologies
  • Maintain excellent relationship with other stakeholders and participate in meetings, training or other programs to better serve tenants and staff.
  • Monitor office and common areas to ensure tenant and staff safety
  • Acts on behalf of other Tenant Support Coordinators - Live Well during absences
  • Duties may change from time to time and the Tenant Support Coordinator - Live Well may be required to perform other tasks related to the position, as required 


  • Non-judgmental attitude and solid understand of harm-reduction principles.
  • Possess a post-secondary degree or diploma in Social Work or another relation social science, with several years of progressive experience in a related field. 
  • Working knowledge of pertinent provincial and federal legislation and guidelines related to mental health, income support programs, employment and training such as Housing Services Act, the Residential Tenancies Act, social assistance legislation (Ontario Works and ODSP), Municipal Freedom of Information and Protection of Privacy Act; Familiarity with municipal policies and procedures, as well as local community agencies and service providers is an asset. 
  • Proven ability to provide supports to people experiencing and/or at risk of homelessness, with mental health concerns as demonstrated through experience in supportive housing, community mental health or homelessness prevention and/or related fields such as addictions, family violence, criminal justice;
  • Demonstrated understanding of mental health issues, impacts and treatment in relationship between mental health and housing/homelessness; Familiarity with concurrent disorders and local addiction-treatment providers, as well as the social determinants of health is an asset.
  • Self-starter with the ability to organize and prioritize work in order to meet competing deadlines and to manage an ongoing caseload; Creativity, adaptability, and ability to work independently and as an active team member as required.
  • Demonstrated exceptional interpersonal skills including proven customer service skills required to manage partnerships with multiple stakeholders.
  • Experience in conflict resolution and excellent written and oral communication skills are essential 
  • Experience working with computer applications including HIFIS, MS Word, Excel, Outlook, 
  • Possess a valid Class 'G' driver's license in good standing during the course of employment 
  • May be scheduled evening, early morning or weekend hours
  • Satisfactory Police Vulnerable Sector Check
STANDARD WORK WEEK:  35 hours per week. Occasional overtime work is required. Evening and weekend hours will be required.

WAGE/SALARY RANGE: $39.02 to $41.49 per hour (based on 35 hours a week) plus benefits.
To apply on-line, please visit the City of Brantford website at https://careers.brantford.ca/  and click on Current Opportunities.
Closing date for applications: Thursday, January 27, 2022, at 4:30 p.m.
Information gathered relative to this position will only be used for candidate selection.
We thank each applicant for taking the time and effort to submit your resume, however, only candidates to be interviewed will be contacted.
Our organization is committed to promoting the independence, dignity, integration, and equality of opportunity of persons with disabilities by ensuring the accessibility of our facilities and services. Accommodations are available for all parts of the recruitment and selection process.  Applicants need to make their required accommodations known in advance.