Program Manager - Employment & Social Services (Municipality of Chatham- Kent)

The Municipality of Chatham-Kent has an opening for a permanent full-time Program Manager in the Employment & Social Services division.

Job description

The Program Manager, Employment & Social Services is responsible for the oversight of Employment & Social Services program delivery in Chatham-Kent. This includes Ontario Works assistance, employment and homelessness programming for Chatham-Kent residents in need. The current vacancy has a focus on homelessness programming.

Essential responsibilities

  • Demonstrate Chatham-Kent’s core values and competencies
  • Lead a team in a fast-paced and constantly changing environment
  • Implement standards and policies for delivery of Employment & Social Services and monitor service delivery to ensure efficient service is provided, in accordance with Provincial Audit standards
  • Oversee an annual operating budget in excess of 2 million dollars
  • Effectively work with municipal partners in Housing and Children’s Services for project management of service integration finding efficiencies while maintaining levels of service
  • Development of employment programs to support clients to increase education levels and skills to become employed
  • Monitor and track employment outcomes for evaluation and ministry reporting
  • Ensure appropriate program evaluation systems are in place
  • Identify potential new program/service areas based on community input and needs
  • Interpret and administer legislation and municipal policy as they affect delivery of Ontario Works program
  • Liaise with various government ministries and social agencies in developing policies to ensure optimum integration and coordination of local social services
  • Create and implement homelessness prevention and housing programs based on the ‘Housing First” model
  • Build and maintain strong relationships with partner agencies and key stakeholders in Chatham-Kent and the Province
  • Represent Municipality of Chatham-Kent Ontario Works as expert witness in criminal court proceedings
  • Work with the senior management team to identify potential new sources of funding and develop a forecast of grants
  • Oversee project management including implementation of provincially driven changes to the Ontario Works Act
  • Develop/revise business practises relating to provincial technology changes; provincial audit processes; staff recruitment and training
  • Manage municipal and provincial budgets, develop service plans , monitor program spending while monitoring targets and outcomes
  • Ensure appropriate change management techniques and other tools for staff success are in place for effective program delivery
  • Act as a resource to supervisors on complex human resource related questions and concerns

Essential qualifications

  • University degree in Social Work or Social Sciences, with four (4) to six (6) years of related experience; preference given to a Masters of Social Service or Social Sciences and/or professional designation (M.S.W., B.S.W., etc.)
  • Experience in social service delivery, preferably Ontario Works
  • Supervisory/management experience, preferably in a social services environment
  • Leadership experience in the delivery of social programs
  • Experience in designing and implementing service models, client satisfaction initiative and service quality strategies
  • Experience with community development; able to integrate service into community development
  • Understanding of equity, anti-oppression, homelessness, social work and poverty reduction methodologies; and of local labour market needs and issues
  • Experience overseeing operating budget
  • Working knowledge of the Ontario Works legislation; Child Care and Early Years Act; ODSP Legislation; Residential Tenancies Act or Housing Services Act Legislation
  • Experience in project management and or change management training
  • Experience managing and reporting on an annual budget
  • Working knowledge of FMW and JD Edwards (or similar financial programs)
  • Strong computer skills, specifically Microsoft Office (Word, Excel, PowerPoint, Outlook) (or similar software programs)
Work environment/hours of work
  • This position works primarily indoors
  • This position works weekdays, with occasional evening and weekend hours.
Municipality of Chatham-Kent Vaccination Policy
The Municipality of Chatham-Kent has a mandatory vaccination policy. All new employees must be fully vaccinated as a condition of employment unless approved for an exemption.
Driver’s licence/vehicle requirements
Because this position would be required to travel, a valid Province of Ontario driver's license with a reliable motor vehicle is necessary.
Background check requirements
Successful candidates will be required to complete a background check prior to commencement of employment. A background check may include the following: education/certification verification and employment reference check. Because of the environment this position will be working in, the successful candidate will be required to furnish an original Police Information Search (criminal reference check) (working with vulnerable persons) prior to commencement of employment; you must be 18 years of age or older to obtain a vulnerable police check.
Essential physical and/or safety requirements
  • Sitting: frequent sitting in a chair (desk, meetings, driving/travelling)
  • Reaching: occasional reaching above shoulder, below shoulder, forward, backward, handling (files at desk)
  • Hands: frequent fine finger dexterity (movement), mousing (writing reports, using computer and mouse for emails, reports, daily correspondence; OW SDMT data entry and notes)
This permanent full-time position will receive benefits including: participation in the OMERS pension plan (mandatory), vacation entitlement and a comprehensive benefit package that includes life insurance, accidental death and dismemberment, short and long term disability, extended health and dental benefits following the successful completion of a 3 month waiting period.
The Municipality of Chatham-Kent is an equal opportunity employer, committed to fair and accessible employment practices that attract and retain talented employees in a workplace that is inclusive, supportive, and reflective of the diverse community we serve.
Should you require accommodations during the recruitment process, please contact Human Resources & Organizational Development (HROD) at 519-360-1998. Applicant information is collected under the authority of the Municipal Freedom of Information and Privacy legislation and will be used strictly for the purpose of candidate selection.
To apply, please go to: