Enhanced Access to Employment and Training: Working with the Ministry of Labour, Training and Skills Development to improve access to employment and training services to drive the best outcomes for social assistance clients, including people with disabilities who have been particularly hard hit by job losses during the COVID-19 outbreak.
Accelerating Digital Delivery: Accessing supports will be easier with new digital tools and modern service options such as an online application, expansion of the MyBenefits digital platform to improve access for people receiving social assistance, and new communications channels to allow two-way digital messaging between clients and caseworkers;
Centralized and Automated Delivery: A centralized intake process that reduces paperwork, giving caseworkers more time to support clients through crisis and help them get back to work;
Risk-based Eligibility Reviews: Automated, smarter eligibility verification with provincial, federal and third-party sources to make financial assistance processing faster, while strengthening program integrity; and
Collaborating with Partners: By co-designing a new provincial-municipal transformation vision with municipal Ontario Works delivery partners; working with First Nations partners to develop a social assistance recovery and renewal plan that responds to unique First Nations priorities and circumstances; and engaging with key stakeholders, including staff, provincial bargaining agents, clients and health care providers.