Intensive Case Manager (Our Place Peel)

Our Place Peel is a non-profit charitable organization that is focused on providing shelter and outreach programs for homeless and disadvantaged youth in the Region of Peel.

Vision - All youth have a place to call home

Mission - Empowering youth through prevention, intervention and support in accessing safe and sustainable housing

Job Type: Full-time – 1 Year Contract (possibility of extension)

Salary: $44,000 - $48,510 

Job Description: 

The Intense Case Manager (ICM) works collaboratively with the Our Place Peel Home for Good team and community organizations to support the most vulnerable and chronically homeless youth ages 16-24, in the Region of Peel.  The Intense Case Manager provides assessment, planning, facilitation, care coordination, evaluation, and advocacy for options and services to meet an individual's comprehensive needs in order to achieve greater life stability. The ICM empowers youth, draws on their own strengths and capabilities, and promotes an improved quality of life by facilitating timely access to the necessary supports and thus reduce the risk of homelessness.  This is a full time position with the flexibility to work evenings and weekends. 


Engagement, Case Management, Housing Support and Aftercare

• Receive assignment of identified youth from Home for Good (HFG).
• Collaborate with HFG team to help client’s secure affordable and appropriate housing using a Housing First for Youth model.
• Facilitates open communication with landlords/building superintendents to ensure positive relationships and resolve immediate concerns or issues.
• Forms associations and relationships with a broad spectrum of community service agencies to be able to refer youth. Initiates contacts with or responds to contacts from a wide variety of individuals on matters concerning youth and their plan. 
• Case Management with youth in developing and following through with comprehensive case plans designed to concentrate on obstacles preventing success in housing as well as promoting longer term stability and achievement.
• Conducts assessments, care planning tools, facilitation of care coordination, and advocacy for options and services to meet an individual's comprehensive needs in order to achieve greater life stability.
• Manage individual progress of their case plans and follow-up to ensure interim goals (daily, weekly) are still suitable and are being met.
• Demonstrate skill and situational awareness when engaging and/ or transporting youth in the community to maintain appropriate safety precautions.
• Employs the appropriate outcome measurement tools to provide therapeutic redirection and motivation to the youth as well as capturing data for program appraisal and development.
• Accompany youth to viewings and meetings when necessary and act as an advocate/support person. 
• Supports youth with housing and location orientation by creating and updating ongoing development of their neighborhood to connect to local services and decrease social isolation.
• Conduct weekly in-person check-ins with active clients to ensure goals are being worked on based on the assessment.
• Life skills teaching to help build client capacity to maintain housing, especially focusing on tenancy skills and knowledge.

Administrative and Other Related Activities

• As an employee of Our Place Peel, abides by all the policies and procedures of the agency.  Has knowledge of and ability to carry out all safety requirements and emergency procedures.
• Compiles statistical information and prepares monthly reports as required for program evaluation and development.
• Participate as part of a coordinated service Housing First Model.
• Maintains confidential files on residents and ensures all appropriate documentation is completed. 
• Participates on committees and task forces with other agencies addressing issues facing youth.
• Carries out other related duties as deemed necessary by Management.
• Other duties as assigned.


• BSW or equivalent degree in an accredited human service / social service program. A combination of education and experience will be considered.
• Member in good standing with appropriate regulatory body preferred.
• 3+ years’ experience supporting youth experiencing chronic homelessness, mental illness and substance usage.
• Experience supporting youth through evidence-based practices and frameworks (Motivational Interviewing, CBT, DBT, Harm Reduction).
• Understanding of the challenges experienced by youth experiencing chronic homelessness, in obtaining housing, employment, educational and community opportunities. Effective knowledge of agencies, resources and supports within Peel to address those challenges.
• Extensive working knowledge of Housing First for Youth framework.
• Cultural competency sensitivity and commitment to working through an anti-oppressive, anti-racism framework. 
• Has experience working from an anti-oppressive framework.
• Demonstrates a proven ability to engage youth experiencing chronic homelessness.
• Possess strong motivational interviewing skills to support youth to achieve identified goals.
• Experience with program evaluations and informed consent.
• Ability to work collaboratively, problem-solve and motivate people.
• Strong interpersonal communication, advocacy, problem solving and negotiation skills.
• Proven ability to work independently and with minimal supervision.
• Proven interpersonal mediation, and de-escalation skills.
• Strong organizational, effective time management and planning skills.
• Excellent writing and documentation skills including the ability to complete applications and supporting documentation.
• Adaptable, flexible and resourceful.
• Valid CPI/ UMAB and First Aid/CPR certifications.
• Knowledge of OW, PHIPP, ODSP, CAS and other forms of financial aid to obtain housing or prevent housing loss.
• A valid Ontario Driver’s License, access to a vehicle and $2,000,000 (minimum) liability car insurance coverage is mandatory.
• Satisfactory Police Records Check and Vulnerable position that meets the standards of the agencies policy.
• Must be able to work flexible hours including weekends, evenings and holidays.

How to Apply: 

If you are a compassionate, highly motivated and results-oriented individual, with a passion to support youth, please send your updated resume and cover letter to  We thank all applicants for their interest in Our Place Peel. Only qualified candidates selected for interviews will be contacted.

Our Place Peel is an equal opportunity employer. Accommodations for disabilities will be provided to support participation in all aspects of the recruitment process upon request.

We are dedicated to providing an atmosphere free from barriers in order to promote equity, inclusivity and diversity. We celebrate and welcome the diversity of all employees!


This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Application Deadline: February 21st, 2020