Program Supervisor, Ontario Works (County of Lambton)

Job Number: J0719-0799
Position Status: Full Time
Union: Non-Union
Division: Social Services
Facility: Lambton Shared Services Centre
City: Sarnia, Ontario, Canada
Number of Positions: 2
Hours of Work: Monday to Friday, 8:30 a.m. - 4:30 p.m.
Wage Rate: $48.77 - $58.07/Hour
Closing Date: August 19, 2019
Starting Date: September 9, 2019

The County of Lambton is an urban-rural area in southwestern Ontario that is home to over 126,000 residents. The Corporation's seven divisions operate programs and services for the residents of Lambton County such as land ambulance, provincial offences court, three Long-Term Care Homes, 25 library branches, two museums, an art gallery, archives, local roadways, public health services, housing services, social services, building services and planning and development services. Lambton County is a community dedicated to economic growth, environmental stewardship and an enhanced quality of life through the provision of responsive and efficient services and collaborative efforts with its municipal and community partners.

Position Overview

Deliver social programs in an effective, efficient and person centred manner. Operates in accordance with the mandate of the Ontario Works Act, 1997, the Ontario Disability Support Program Act, 1997, County Policy and any other relevant policy. Responsible to develop, plan and implement a diverse range of services and programs along with monitoring the associated outcomes.

Duties and Responsibilities

Program and Service Delivery Responsibilities
• Responsible for the development, planning and implementation of employment and income supports programming. Includes responsibility for researching legislative requirements, statistical data and client demographics.
• Monitor progress with current programming and identify improvements.
• Interpret legislation and policy directives to update current or create new local policies and procedures.
• Make and monitor financial eligibility decisions under the Ontario Works Act and Regulations and other relevant legislation's of the Province and the Corporation.
• Interpret statistical data as it relates to outcomes and performance levels.
• Liaise with various government ministries and social agencies in developing policies and programs to ensure optimum integration and coordination of local social services.
• Write reports and analysis documents including reports to be presented to County Council. Participates in the development of the Ontario Works Service Plan for ministry approval.
• Act as a resource to Ontario Works team supervisors on complex case issues.


• Planning for and implementation of new technologies and any subsequent upgrades.
• Assess problems with technologies or data and take corrective action.
• Complete required provincial reporting, audits and changes associated with provincial technologies.
• Use provincial data base system to administer the Ontario Works program.
• Use various programs to manage daily responsibilities and staff items ie. Info HR, Microsoft Office and Outlook.

Human Resources Management

• Responsible for recruitment and selection of departmental staff.
• Prepare and deliver performance appraisals and exit interviews.
• Compile an individual development program which includes an orientation period, identification of educational and training needs and auditing of work.
• Follow performance management and attendance policy, establishing corrective action where necessary.
• Review and interpret information in reports to assess individual and team performance.
• Ensure adherence to legislation such as Employment Standards Act, Ontario Health and Safety Act, Human Rights Code, union collective agreements and County policies.

Budget and Financial Responsibilities

• Support Manager in the preparation of the Department’s provincial and municipal budgets.
• Responsible for discretionary funding and programming in the employment and income benefit areas.
• Analyze program expenditures and recommend options to maximize available funding.
• Participate in the preparation of financial information to assist Finance department with required reporting.
• Approve staff expense claims.


• Interact with other social service agencies, elected officials and legal representatives to resolve issues and/or provide information.
• Participate on community, provincial and/or ministry committees and working groups to provide leadership, assist in capacity building and bring the perspective of the County of Lambton Ontario Works Department.
• Facilitate meetings, staff training and other discussion groups.
• Liaison with other County departments (e.g. Information Technology, Finance)
• De-escalate and negotiate solutions in complex situations.

Administration Appeal Process

• Review and revise Social Benefit Tribunal submissions from Ontario Works Supervisors in preparation for Manager's signature.


• Incumbents must keep up-to-date on all relevant legislation, collective bargaining agreements, County Policies and Procedures, etc. ensuring that these are implemented as prescribed
• Incumbents must possess the physical ability to meet the duties and responsibilities of the job description and/or the requirements identified within the position's Physical Demands Analysis
These describe the general nature and level of work being performed by incumbents in this classification. They are not an exhaustive list of all job duties in the classification. Other duties may be assigned.

Supervision Requirements

Direct Supervision: Supervisor, Ontario Works (3-6)
Indirect Supervision: Caseworker (25-30), Eligibility Review Officer (2), Family Support Worker (1), Administrative Support (7-10), Employment Resource Staff (2-3)
Functional Authority: None


Minimum Formal Education
• A university degree from an accredited post-secondary school institution in Social Sciences relevant to the position or a combination of education and experience in a relevant discipline, related to areas of service provision and project implementation.


• Minimum 5 years' experience in Social Services
• Three to five years supervisory experience in a Social Services environment preferably Ontario Works
• Demonstrated ability to develop and implement projects
• Detailed knowledge of Ontario Works Act, regulations, directives; policies and procedures
• Understanding of homelessness, poverty reduction methodologies and integration
• Knowledge of Employment Ontario agencies and employment services as well as local labour market needs and issues
• Thorough knowledge of various technologies including the Ontario Works provincial database
• Excellent written and verbal communication skills

A valid Ontario driver’s license and use of a vehicle.

How to Apply

Applications are accepted online until midnight Monday, August 19, 2019. Please visit and select Job# J0719-0799.

The County of Lambton is an equal opportunity employer servicing our diverse communities. The County of Lambton is committed to providing accommodations for people with disabilities. If you require an accommodation, we will work with you to meet your needs. This information is available in an alternative format upon request, to accommodate individuals with a disability. Although we appreciate all applications, only those selected for an interview will be contacted.

Personal information required by this posting/advertisement is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act, 1990, CHAPTER M.56, as amended. The treatment, storage and handling of personal information is governed by the Municipal Freedom of Information and Protection of Privacy Act, R.S.O. 1990, CHAPTER M.56, as amended and will be used in reviewing applications. Questions about this collection should be directed to the Corporate Manager, Human Resources, County of Lambton, 789 Broadway Street, Box 3000, Wyoming, Ontario N0N 1T0. Phone 519-845-0801 or Toll-free at 1-866-324-6912. Bottom of Form