Manager, Coordinated Informed Response Strategy (City of London)

Posting for: City of London – Housing, Social Services & Dearness Home
Position: Manager, Coordinated Informed Response (CIR) Strategy
Position Type: Temporary, Full-time (up to 2 years)
File #: M-18-19E​

The Corporation of the City of London strives to foster a workplace in which all individuals maximize their potential, regardless of their differences. We are committed to attracting, engaging, developing and celebrating exceptional people in public service who are representative of our community.


Reporting to the Managing Director, Housing, Social Services and Dearness Home, the Manager, Coordinated Informed Response (CIR) Strategy exercises influential leadership to manage the implementation of a coordinated response that aligns people and resources from key Service Areas within the Corporation, community agencies, and the London Police Service to deliver services and achieve program objectives that will have a positive impact on vulnerable populations and community well-being in the City of London.



  • Provide leadership in the coordination and delivery of services provided by Corporate Service Areas and other stakeholders involved in implementing the City of London’s CIR Strategy, including Municipal Law Enforcement, Roads & Transportation, Parks & Recreation, contracted services, community agencies, and London Police Service.
  • Develop, implement and assess strategies to protect, promote and sustain the safety of people and property in the City of London.
  • Advance ethics, integrity, and compassion, in guiding strategies concerning vulnerable populations.
  • Manage and supervise personnel; responsible for employee performance and development and management of conduct matters. Develop work schedules and manage work programs and assignments.
  • Provide direction to assigned staff in other Service Areas in support of operational and data collection requirements; communicate with supervisory staff regarding staff performance as required.
  • Liaise with London Police Service, Corporate Service Areas and other stakeholder organizations to receive and utilize confidential information and data to direct and inform strategies that support the safety of individuals and the community.
  • Manage improvement performance measures by coordinating and leading analysis of data and initiatives; identify opportunities for improvement; devise, implement and evaluate intervention strategies; and conduct barrier analyses. Continue positive successful outcomes and approaches and recommend changes to policies and procedures as required.
  • Coordinate responses to issues identified by the public and stakeholders, in cooperation with Corporation staff to identify required levels of response, and identify appropriate resolutions to identified concerns.
  • Develop and conduct training and information sessions throughout the organization as required.


  • Engage in strategic communication and relationship development with community stakeholders, community agencies, and other groups to encourage support for strategies and identify partnership opportunities.
  • Liaise with Corporate Communications as required in the development, preparation, and delivery of communication and briefing materials such as briefing notes, data and metrics, reports, or presentations regarding strategies and outcomes made to Managing Directors, Council, stakeholders and the public.
  • Attend meetings of Council and Committees as requested; provide information and status updates regarding program initiatives.


  • Develop and recommend budget and initiate actions to operate within fiscal plans. Monitor and report as required.
  • Manage contracts and engage and direct the services of consultants and contractors, ensuring delivery of services on time and within approved budget.
  • Develop relationships with peers in other Municipalities to share experiences and best practices.
  • Develop and maintain awareness of pertinent legislation and agreements and ensure compliance.
  • Perform related duties as assigned.


  • Bachelor degree in Community Development, Social Sciences, International Development, Criminology, Public Safety or a related field. Master’s Degree in a related discipline, and certification or training in local government administration is an asset.
  • Certification in Project Management or Business Process Improvement is an asset.


  • Five to seven (5 to 7) years of related experience in social services, non-governmental organizations, law enforcement, by-law enforcement, or community development is required.
  • Demonstrated successful experience managing/supervising staff with responsibility for performance and conduct matters.
  • A minimum of three years of experience in project management or managing and implementing strategic initiatives is required.


  • Demonstrated knowledge and understanding of the social and economic impact of street involved individuals to the community and associated issues including poverty, addiction, mental health, and homelessness.
  • Demonstrated knowledge of community stakeholder engagement and strategic planning processes and demonstrated successful experience increasing stakeholder participation in community initiatives.
  • Demonstrated knowledge and understanding of data, statistics/metrics and ability to produce meaningful and understandable reports. Demonstrated ability to adapt research and analytical skills to complex social issues, and to translate meaning to stakeholder groups.
  • Demonstrated successful experience in applying project management or process improvement concepts in the execution of projects; demonstrated ability to meet project objectives.
  • Strong verbal, written, interpersonal, communication, facilitation and presentation skills. Demonstrated ability to engage and effectively communicate with diverse populations within the community. Demonstrated ability to exercise significant discretion and sensitivity.
  • Demonstrated political acumen to manage or address highly sensitive decisions that are subject of Council, community and media attention.
  • Thorough knowledge of relevant Corporation of the City of London Bylaws and associated regulations, policies and procedures.
  • Ability to prepare and administer a budget and understand the financial system and reports.
  • Demonstrated ability to negotiate and manage contracts and consultants.
  • Ability to interpret reports and provide advice and guidance on a variety of regulatory, legislative and administrative matters.
  • Ability to work varied hours to meet the requirements of the position. Computer proficiency in MS Office Suite (Word, Excel, Outlook).


Please visit the City of London website to apply online at Please note following the interview stage, official transcripts as well as a basic criminal record check will be required prior to moving to the next stage in the selection process.

Closing Date for Application: Friday, May 17, 2019.

We appreciate all applications, however, only those selected for an interview will be contacted.