Social Services Program Manager (City of Greater Sudbury)

Employment Opportunity Notice​

The City of Greater Sudbury requires a
Social Services Program Manager
Reporting Location: 199 Larch Street

Permanent Position
Start Date to Follow Selection Process

The Social Services Division, Community Development Department of the City of Greater Sudbury requires a Social Services Program Manager. The successful candidate must possess the qualifications and perform the duties, as set out below. The current range of pay for this position is $3,403.40 to $4,006.80 bi-weekly.

Main Function: The position is responsible to the Director of Social Services for the complete management, direction and operation of Social Services Programs, in support of quality customer service outcomes, and the Business Plan for the Section.

Duties: Under the general direction of the Director of Social Services:

  1. Responsible for the management, development and monitoring of the Section and for the annual service plan covering all mandated sections of Ontario Works. The Plan will detail service goals, expected service, performance outputs, resources inputs required to achieve these outputs, and recommend the performance measures used to assess the Section’s performance against the goals.
  2. Manage and supervise the overall coordination of activities within a designated team. Responsible to:
    • Ensure that targets for employment assistance opportunities in relation to the Ontario Works Program are adhered to and for communicating with all Social Services staff with respect to the availability of these employment assistance opportunities;
    • Review and monitor the completion of applications for Ontario Works/Social Services programs and services;
    • Review and monitor, and authorize, where required, the issuance of financial and/or employment assistance, in accordance with legislation, regulations, directives, local business procedures and case management plans;
    • Negotiate, establish and monitor Purchase of Service Agreements with contractors;
    • Negotiate, establish and monitor contracts with Employers;
    • Negotiate, establish and monitor process for ODSP participant referrals for employment assistance support;
    • Develop program design and policies;
    • Prepare statistical data and reports, as required;
    • Liaise and interact with internal partners, educational institutions, Federal and Provincial government ministries and community organizations regarding the development and provision of employment and training programs for social assistance recipients.
  3. Supervise designated team and provide technical expertise. Delegate and distribute workload and other resources to staff.
  4. Responsible to hire, train, promote or discharge staff. Evaluate and manage the performance of staff and dispense discipline as required.
  5. Act as Management’s Representative in the Grievance Procedure in accordance with the respective Collective Bargaining Agreement.
  6. Manage the financial, human and physical resources of the team in alignment with CGS’s vision and values, and in accordance with the annual Business Plan.
  7. Develop and maintain a thorough working knowledge of CGS’s Safety Manual and the applicable Provincial Legislation listed therein.
  8. Perform other related duties as required.


Education and Training:

University degree in a related discipline (e.g. Social Sciences, Business) from a recognized University with Canadian accreditation.

Additional education initiatives to update and expand competencies.


Minimum of four (4) years of experience in a large, unionized, and highly diversified public or private sector organization, including two (2) years in a related field.

Supervisory experience an asset.

Knowledge of:

CGS’s priorities.

Applicable legislation and related regulations.

Current and emerging management issues within CGS.

Best practices within areas of responsibility.

Horizontal linkages to other relevant governmental levels and services as well as the private sector.

Abilities to:

Understand and meet the needs of customers.

Assist in the preparation of operating and capital budgets for the Section.

Build the values of the organization into programs, services and policies.

Assist in the preparation of an effective Business Plan for the Section.

Link programs, services and policies of the Section to pursue CGS’s targets.

Create enthusiasm and motivation for employees within the Section to pursue CGS’s targets.

Balance conflicting demands from stakeholders.

Manage the financial, human and physical resources of the Section in a collaborative manner.

Manage conflict; mediate disputes; assist in reaching consensus.

Personal Suitability:

Mental and physical fitness to perform essential job functions.


Excellent use of English; verbally and in writing.

French verbal skills highly desirable; written skills an asset.


May require the use of a personal or CGS vehicle on CGS business. Must be physically capable of operating a vehicle safely, possess a valid driver’s licence, have an acceptable driving record, and personal insurance coverage.

Leadership Competencies:

For information on leadership competencies, please refer to the posting on our website:

How to Apply

Qualified candidates should submit their résumé in confidence by Tuesday, May 28, 2019 at 4:30 PM to:

Citizen Service Centre, The City of Greater Sudbury
PO Box 5000, Station A
200 Brady Street
Sudbury, Ontario
P3A 5P3

Facsimile number: 705-673-7219

Any application received after this deadline will not be considered. Please reference the Employment Opportunity number (EX19-397) on your resume.

The City of Greater Sudbury is dedicated to maintaining a fair and equitable work environment, and welcomes submissions from all qualified applicants.

Personal information submitted will be used for the purpose of determining suitability for this competition only in accordance with The Municipal Freedom of Information and Protection of Privacy Act.

All applicants are thanked for their interest in this position. Only those selected for an interview will be contacted. If contacted, and you require a disability related accommodation in order to participate in the recruitment process, you must advise the Hiring Manager.