• Ontario Works Directives

    This interactive 3 day course provides the opportunity to understand and apply new Ontario Works Directives to real life case studies. The course will clarify the relevance of Directives related to applications, reapplications and financial assistance eligibility as it pertains to residency requirements, income exemptions and much more.

    Eligibility Review Officer - Core

    The eligibility review process is a series of detailed steps and procedures that must be followed in order to assess and investigate Ontario Works eligibility and referrals. This 3-day workshop will provide you with guides and tips to conducting an investigation, reviewing the differences between civil, provincial offences and criminal prosecutions, the use of discretion when deciding upon the pursuit of a judicial outcome and many other facets of the ERO world.

    Managing Emergency Social Services

    January 16-17 - Brockville (Hosted by the United Counties of Leeds Grenville) January 22-23 - Toronto (Hosted by the City of Toronto) February 21-22 - Waterloo (Hosted by the City of Waterloo) This two day interactive workshop will help you understand and identify how social services should fit into the emergency operations of a municipality or DSSAB, including: developing an Emergency Social Services Plan, identifying roles and responsibilities, and interacting with other key agencies in an emergency.