In this three-part workshop you will explore the construct, traps and pitfalls of difficult conversations, why they may go wrong and how to approach, plan and execute them in a more successful manner, using practical tips, tools and real-world...
This workshop will help participants understand the mechanics and the culture of change, and develop strategies to lead teams, departments and communities through change.
This workshop provides essential skills for managing and diffusing crises, using effective verbal intervention, prevention, and de-escalation techniques.