Integrated System Navigator (Regional Municipality of Halton)

Integrated System Navigator
Posting ID: 907
Department: Social & Community Services
Division: Human Services Planning & Program Support
Pay Range: $38.64 - $45.23 per hour
Job Type: Permanent
Hours of Work: 35 hours per week
Work Location: Halton Regional Centre - 1151 Bronte Road, Oakville
Application Deadline: August 10, 2022
 
Job Summary
The Integrated System Navigation service is a holistic approach to providing integrated human services in the Social and Community Services department. Reporting to the Supervisor of Program Integrity, Human Services Planning and Program Support, the Integrated System Navigator supports individual and families by creating a client-led service plan including the identification of specific service goals to improve life stability and enhance well-being including: 
  • increased client access to core programs,
  • enhanced coordination of supports internally and externally in the community,
  • increased access to eligible income supports,
  • increased housing stability,
  • increased labour attachment (where possible)
  • increased access to early learning and child care, and special needs services, and
  • improved life stability and well-being

Duties & Responsibilities
  • Foster quality service and ensure continuity of service to individuals and families with complex needs by creating a non-judgmental and non–punitive environment.
  • Actively engage with individuals and families to facilitate a client-led action plan using a strengths base approach.
  • Initiate and assist client/family in completing applications, forms, and documentation to explore potential additional supports and financial resources.
  • Complete documentation related to client assessments, decision-making, and discussions in a timely and accurate manner.
  • Consistently working with a client/family to move towards self-sufficiency and improved life stability. 
  • Communicate with front-line staff involved with client/family to ensure consistency in program delivery and avoid duplication of service using a coordinated and collaborative approach to problem-solving.
  • Provide support to staff and Human Services Providers through consultation, case conferencing, and information/training related to available community supports and services.
  • Provide follow-up to requests for support for individuals/families from Access Halton, the Commissioner of Social and Community Services, the CAO’s office, and from local constituents’ offices.
  • Perform other duties as assigned.

Skills & Qualifications
Essential: 
  • A Bachelor’s Degree in Behavioral or Social Sciences or related field or approved equivalent combination of education and experience.
  • Minimum five (5) years’ experience working in the human services field with experience in case management, trauma-informed care and experience working with individuals/families with complex needs e.g. mental health, addiction, homelessness, required.
  • Strong understanding of cultural safety and cultural competency for Indigenous/racialized populations.
  • Demonstrated knowledge of community supports and services.
  • Knowledge of the Department’s program delivery operations, programs and services, the communities served, and client/population social issues.
  • Proven ability to build and maintain positive professional working relationships with internal and external partners.
  • Ability to develop and recommend creative solutions, with the ability to adapt to changing environments, and work both independently and in a team environment.
  • Advanced problem solving, active listening and oral and written communication skills.
  • Must be a team player and able to work collaboratively with and through others.
  • Proficiency working with Microsoft Word, Excel and PowerPoint
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Preferred: 
  • Broad knowledge of legislation and/or the ability to interpret legislation under the Ontario Works Act, Ontario Disability Support Program Act, Social Housing Reform Act, Child Care and Early Years Act.
  • Working knowledge of SAMS/SALI, OCCMS and Yardi is preferred.

Working/ Employment Conditions
Working Conditions: 
  • Travel may be required within Halton Region, incumbent must provide their own transportation. 
  • Requirement to work in person and in the community with individuals and families.

Employment Conditions:
  • The incumbent will be required to provide a copy of their driver’s license by first day of employment.
  • A current (obtained within the past six (6) months), original and acceptable Criminal Records Check, including Vulnerable Sector Screening. 
  • In support of the Region’s commitment to a healthy and safe workplace and community, the Region has a vaccination requirement for all employees. The successful candidate will be made an offer of employment on the condition of being fully vaccinated against COVID-19 and able to provide proof of vaccination. The candidate will be asked to provide the Region with proof of full vaccination, prior to their employment start date. The requirement to be fully vaccinated is subject to the Ontario Human Rights Code. If the candidate is unable to vaccinate for a reason protected by the Code, a request for accommodation can be requested and written proof satisfactory to the Region will be required.

Important information about your application:
  • In accordance with requirements in Ontario Regulation 191/11 – Integrated Accessibility Standards and the Ontario Human Rights Code, Halton Region will accommodate the needs of individuals with disabilities throughout the recruitment process.  If you require accommodation at any stage of the recruitment process, please inform the Talent Acquisition representative of the nature of the accommodation(s) you require.
  • Please submit your application online. https://careers.halton.ca/job-invite/907/. We will accommodate individual needs for applicants with disabilities and others who are not able to apply online. If you experience any issues with submitting your application, please contact HR Access at 905-825-6000 extension 7700.   
  • Applications will be accepted until 11:59 p.m. on the deadline August 10, 2022 as specified on the posting.
  • We encourage applications from all qualified individuals; however, only those under consideration will be contacted.
  • Personal information collected through the job application process will only be used for the purpose of determining qualifications for employment.
  • If selected for an interview, you will be contacted by email and/or phone. Please ensure the contact information provided on your resume is up to date and that you check your email and voicemail regularly.