Coordinator, Programs (City of Toronto)

Coordinator, Programs
Job ID: 29204
Job Category: Customer Service
Division & Section: Housing Secretariat, Housing Stability Services (various units)
Work Location: Metro Hall, 55 John Street Toronto, Ontario (hybrid) / 2985 Kingston Rd, Scarborough, Ontario (on-site)
Job Type & Duration: Full Time, 7 Permanent and 1 Temporary (approximately 12 months) vacancy
Salary: $83,228.60 - $97,770.40 annually
Shift Information: Monday to Friday, 35 hours per week
Affiliation: Non-Union
Posting Deadline: August 10, 2022 
 
Are you driven to make tangible impacts towards housing security for vulnerable Torontonians? Do you enjoy working in a fast-paced environment, and want to play an integral role in contributing to the City's Housing TO Action Plan? If this sounds like you, we encourage you to come join our growing team of housing professionals in the Housing Secretariat Division.
 
Working to enhance the health of Toronto’s residents, neighbourhoods, economy, and environment, the Housing Stability Services section delivers funding and incentives, and develops innovative housing solutions to create and maintain safe and affordable rental and ownership housing for lower-income residents in the following areas:
 
Affordable Housing Administration: Develops relationships with housing providers and their partners to ensure appropriate access, contractual compliance and sustainability.
 
Housing and Tenants Supports: Provides advice and support regarding the independent operation of housing providers by their Boards and staff, and will monitor housing provider operations for program compliance.
 
Housing and Benefits Supports: Leads the coordination and delivery of housing benefits for residents in need of housing affordability, and manages the relationship with community-based social housing providers.
 
Eviction Prevention in the Community (EPIC): Builds on the City's commitment to expand preventative approaches to homelessness by assisting vulnerable households facing imminent risk of eviction to prevent the loss of housing and avert homelessness.
 
City Housing Corporations Relationship: Maintains the City's relationship with housing corporations such as Toronto Community Housing Corporation and Toronto Seniors Housing Corporation by providing service manager oversight, relationship management, and strategic support.
 
Major Responsibilities:
The primary functions associated with this position include, but are not limited to:
  • Contribute to the development of, and implement policies, programs and service plans to operationalize housing and homelessness initiatives delivered by Housing Stability Services.
  • Monitor and evaluate the quality of service delivery to ensure that the City's interests, including improved outcomes for clients, are met by building and maintaining effective working relationships with community partners.
  • Monitor processes and programs to ensure effective and coordinated program service delivery by gathering and coordinating information from various sources, within and outside the Division, to support the reporting and assessment of housing programs.
  • Act as the point of contact for community partners providing information, education and support on processes, policies and ongoing impact of service delivery.
  • Monitor and oversee the assessment and eligibility of tenant resources that support housing stability outcomes.
  • Collaborate with other management staff to develop and monitor program goals and objectives including ensuring service agreements reflect program design and intention, and contributing to evaluation processes.
  • Lead/support community engagement, communication, and relationship management to build capacity among service providers to ensure the user experience is integrated into program development.
  • Represent the Housing Secretariat on stakeholder advisory groups with Divisional committees and external communities.
  • Monitor and analyze changing community needs, trends and evolving issues for the purpose of identifying necessary operational policy revisions and development.
  • Use a variety of change management tools to develop, promote and operationalize progressive changes to programs.
  • Supervise, develop and evaluate the performance and development of all assigned staff.
  • As required, handle day-to-day labour relations matters including the hearing of grievances and imposition of discipline.
  • Undertake applied and evaluative research projects as assigned.
 
Key Qualifications:
  • Post-secondary education in a social science, community development, social work, or public administration discipline or an equivalent combination of related education and experience.
  • Experience in the planning, development and implementation of programs and policies that address the complex needs of people experiencing homelessness.
  • Experience supervising in a social services and human services environment.
  • Experience managing administrative and financial activities associated with institutional operations, ensuring compliance with divisional and legislative guidelines and policies through continuous monitoring and evaluation.
  • Experience in engaging and developing partnerships with key stakeholders including but not limited to community agencies, staff, and clients.
  • Ability to effectively direct and motivate project staff teams.
  • Highly developed conflict resolution, problem-solving, facilitation, and communication skills.
  • Good judgement in public relations with the ability to effectively manage communications to community and government agencies, committees and coalitions.
  • Knowledge of effective methodologies for data collection and analysis.
  • Ability to work effectively with electronic spreadsheets, word processing, and presentation software.
  • Ability to effectively communicate, both orally and in writing, at a supervisory level.
  • Knowledge of current issues and trends in homelessness, affordable and social housing, social work, mental health, addiction, community funding, municipal trends and policies.
  • Knowledge of Collective Agreements, Occupational Health and Safety Act, MFIPPA, and other relevant legislation.
 
NOTE: All City of Toronto employees are required to be fully vaccinated as a condition of hire in accordance with the City's Mandatory Vaccination Policy. Candidates will be required to show proof of vaccination during the recruitment process.

How to Apply:
For more information on these and other opportunities with the City of Toronto, visit us online at https://jobs.toronto.ca/jobsatcity/. To apply online, submit your resume, quoting Job ID 29204, by Wednesday, August 10, 2022.