Manager of Human Services and Program Support (City of Peterborough)

 

Community Services/Social Services
File #21-P-58

Job Details

The Manager of Human Services and Program Support provides leadership, analysis and expertise in the development and implications of policies, conducts qualitative and quantitative research, carries out advanced data analysis using program and community data, and builds local projects that use a collective impact model to improve individual and community outcomes. This project-based work is completed to support an efficient, effective and accountable human and social service system that provides the right services at the right time and works within the human/social services sector.

The Manager leads a team of data specialists that disseminate information in support of the social/human service goals of the City. This team strengthens collaborative relationships, assists in policy development and analysis, supports initiatives that aim to achieve inclusive community and social objectives across the areas of poverty reduction, affordable housing and homelessness, child and family services, food security, vulnerable populations, and social connectivity. The Manager also reaches across traditional service sectors such as health, education, and justice with a focus on system interactions that impact vulnerable individuals. As a member of the Social Services Management Team, the Human Services and Program Manager provides support to related community committees and is responsible for general planning duties as a member of the Social Services Management Team.

Responsibilities include the leadership and management of staff, the Emergency Social Services response, leadership of the Community Data Consortium, development of funding proposals that support the objectives of the Social Services Division and coordinating with other managers around the implementation and use of technology to support Social Services operations and ensuring that local social data is disseminated in easily accessible language using infographics and dashboards.

Qualifications

Requires an individual who has as a minimum 3-year University Degree in Social Sciences and a minimum 5 years related social services management experience. Must possess strong leadership, management, and team building skills; proven interpersonal, negotiation and communication skills; the ability to effectively coach, motivate, and coordinate the work of others; the ability to support and facilitate positive work relationships in a unionized environment. Must have proven analytical skills to identify, analyze and synthesize information and data, interpret legislation and policy, and develop recommendations on a wide range of issues. Additionally, good problem-solving skills, project management, planning, financial management/budgeting and forecasting skills.

Must have extensive knowledge of Division’s program delivery operations, programs and services, the communities served, and client/population social issues while ensuring that project align with Social Services scope, local, provincial and federal public policy priorities. Knowledge of relevant legislation including but not limited to the Ontario Works Act, Child Care and Early Years Act, Child and Family Services Act, the Housing Services Act, the Occupational Health and Safety Act, and the Ontario Human Rights Code.

Must be able to work independently using diplomacy, sound judgement and political acuity both within the Corporation, with other Consolidated Municipal Service Managers (CMSMs), with service agencies and the community. Must have a valid Driver’s license and provide own transportation to fulfil the responsibilities of the position. Frequent travel to fulfil the requirements of the position is required.

Must have advanced computer skills and data management using Microsoft Office 365, communications programs including design and layout and research tools, additional programs for statistical research and analysis, familiarity with geo-mapping and geo-mapping software.

Must have an understanding and working knowledge of performance, change management and conflict resolution strategies. Must possess creative/innovative focus on service delivery; a commitment to customer service and continuous improvement; a respect for the diversity of opinions, perspectives, and ideas; and be comfortable with a certain level of ambiguity and changing priorities and demands.

Salary
$86,674 - $94,740

Application Information

Qualified applicants are invited to submit one file containing a résumé and cover letter (the subject of the email should include both your name and file number 21-P-58) by 12:00 p.m. on Friday, October 8, 2021 to: Human Resources

The City of Peterborough is an organization that strives to embrace the spirit of inclusion, diversity, equity and accessibility. We are an equal opportunity employer committed to building an inclusive and barrier-free environment in which all individuals have access to the City's goods, services and facilities. If contacted for an employment opportunity, please advise Human Resources if you require an accommodation.

The personal information submitted for employment is collected under the Freedom of Information and Protection of Privacy Act and will be used to determine eligibility for employment. We thank you for your application but advise that only those selected for an interview will be contacted.
 
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