Tenant Services Supervisor (District of Nipissing)


The District of Nipissing Social Services Administration Board is hiring!

Tenant Services Supervisor
(3 month contract)
 
Bulletin H2021-10
                                               
Do you aspire to have a fulfilling position working in the public sector with a locally respected organization? Do you have a post-secondary Business Administration or Social Services diploma and 5 years’ experience with residential tenancies and property management and supervisory experience? Do you possess management competencies including, results/achievement focus, human resource management, leadership, financial management, business planning, decision making/judgement, representation and professionalism and job knowledge? Are you an excellent communicator with strong time management skills, organizational and problem solving skills? At DNSSAB we are looking for a talented Tenant Services Supervisor to add to our exceptional Housing Operations team.
 
This 3 month contract is physically located in North Bay, but provides an opportunity for some remote work. The Tenant Services Supervisor will contribute to the Housing Operations team’s success by providing financial, administration and oversight of all tenant relations and property management activities, including maintaining full occupancy, maximizing rental income and ensuring healthy, thriving and stable tenant communities. This position supervises direct delivery functions required to support quality tenant services including the tenant administration a complex housing portfolio of rent geared to income and market rental units in accordance with applicable legislation, regulations, organizational policies and procedures and program operating agreements. The Tenant Services Supervisor liaises effectively, and works collaboratively and innovatively with service delivery partners, community partners, DNSSAB departments and staff, and also participates in policy and procedure development, and assists with strategizing long term planning initiatives. This job description is currently under review.
 
The DNSSAB offers a competitive starting wage of $44.38 per hour, extended health benefits, a team oriented work environment, and is committed to ongoing learning.
 
Qualifications:
  • Three Year College Diploma in the area of Business Administration or Social Services or an acceptable combination of education and experience.
  • Five years’ experience with residential tenancies and property management and in supervision.
  • Thorough knowledge of housing policies and procedures as well as related Provincial and Federal legislation and associated regulations i.e.; Housing Services Act, Residential Tenancies Act, Child and Family Services Act, Municipal Freedom of Information and Protection of Privacy Act, Personal Information Protection and Electronic Documents Act.
  • Possess excellent communication skills.
  • Possess management competencies including results/achievement focus, human resource management, leadership, financial management, business planning, decision making/judgement, representation and professionalism and job knowledge
  • Computer literacy utilizing MS Office software applications.
  • Strong time management, organizational and problem solving skills in order to prioritize work activities.  
  • Comprehensive knowledge of Housing Tribunal and collection processes.
  • Knowledge of dispute resolution techniques.
  • May require flexibility of hours and location of work.
  • Ability to communicate effective both in orally and in writing in French and English is considered an asset.
  • A Valid Ontario Driver's License and a reliable vehicle for use on the job.
  • Strong ability to exercise excellent judgement in decision making while maintaining compassion and composure during conflict or emotionally driven situations.
  • Ability to supervise staff in a unionized environment.
  • Work well as a team leader with a highly interactive team.
  • Possess excellent organizational skills to schedule people and/or tasks with sensitive time constraints and minimal resources.
 
Must be legally eligible to work in Canada.
 
Criminal Reference Check within three (3) months is a requirement.
 
Applications for the above position will only be accepted through the Plum Recruitment Tool up to 9:00AM, Thursday, April 15th, 2021. Please follow this link https://bit.ly/3mGhtO9 to apply now! You will be required to create a profile and complete an assessment prior to uploading your cover letter and resume. Your profile will allow you to stand out from your fellow applicants for your unique skillset. See how bright your future could be. Come join our team and help make a difference in the lives of the people we serve!
           
                                                                                       Dated this 8th of April, 2021
 
Tara Kraemer                                                                         
Human Resources Specialist
 
DNSSAB is an equal opportunity employer. In accordance with DNSSAB’s Accessibility Policy, accommodations will be provided in all parts of the hiring process. Applicants are encouraged to make their needs known to Human Resources in advance.
 
We thank all applicants for their interest. An acknowledgement will be sent only to those candidates who will be interviewed.