Customer Service Unit Supervisor (County of Northumberland)

Located an hour east of Toronto, the thriving Southeastern Ontario community of Northumberland County has a rich history of agricultural production, world-class manufacturing, and economic viability. As the upper tier of municipal government, we weave together seven diverse yet complementary municipalities.
 
Currently, we are looking to fill the following vacancy: 
 
Customer Service Unit Supervisor
• Permanent, full-time position
 
Reporting to the Manager of Community Services, you will primarily be responsible for coordinating, planning, organizing, and supervising the work of administrative staff of the Customer Service Unit. You will ensure the successful implementation of delivery standards as identified by the Community and Social Services management team. You will lead Health and Safety initiatives in the work place and represent the department on the Joint Health and Safety Committee. You will actively participate, cooperate, and assist other managers in the development of annual and capital operating budgets, and strategic and business plans. You will also lead special projects and ensure successful coordination and collaboration of programs and marketing initiatives. 

Qualifications & skills: 

  • You have a University degree or College diploma in Social Services, Municipal/Public Administration or other related discipline
  • You have 3-5 years of progressive supervisory experience in social services or health-related fields
  • Strong understanding of municipal government, budget processes, and accounting principles
  • Demonstrated knowledge of the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA)
  • Knowledge of the Child Care and Early Years Act and the Housing Services Act, Residential Tenancies Act, Human Rights Code, Ontarians with Disability Act, Occupational Health and Safety Act would be an advantage
  • Strong interpersonal, verbal and written communication skills
  • Strong presentation skills
  • Demonstrated ability to understand and supervise a team in a human services environment
  • Demonstrated understanding and experience in customer service standards, and appropriate management of crisis intervention and formal complaints
  • Ability to analyze information and develop solution focused action plans
  • Experience supervising in a unionized environment is considered an asset
  • You are proficient in Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint) and working knowledge of SAMS, AIMS, GOS System, and Yardi would be considered an asset 
A valid Class G driver’s license with a clean abstract and access to a personal vehicle is required. A 3 year uncertified driver’s record obtained from Service Ontario must be submitted with your resume. Resumes submitted without an acceptable driver’s abstract will not be reviewed. 
 
The successful candidate will be required to submit a satisfactory vulnerable sector check prior to the commencement of employment. We thank all applicants for their interest, however, only those selected for an interview will be notified. 
 
When emailing your application, please indicate what source you found this posting in and please ensure your cover letter, résumé, and any other supporting documents are submitted in one file (preferably MS Word (.doc or .docx) or Adobe (.pdf)). Please also indicate in your cover letter your preferred method of contact: text, email, or phone call. 

We invite you to submit your application by 4:30pm on Friday, January 4th, 2019 to:
 
Human Resources
County of Northumberland
555 Courthouse Road
Cobourg, ON K9A 5J6                                                                                               
Email: hr@northumberlandcounty.ca
Fax: 905-372-3046
 
Please note that accommodations are available, upon request, to support applicants with disabilities throughout the recruitment process. Please e-mail your request to accessibility@northumberlandcounty.ca or call 905-372-3329 ext. 2327.  Alternative formats of this job posting are available upon request.
 
Personal information collected through the recruitment process will be used solely for the purpose of candidate selection, in accordance with the Municipal Freedom of Information and Protection of Privacy Act.