Housing Administrator (YWCA Toronto)

YWCA Toronto is an association of diverse and caring women dedicated to improving the lives of women and girls through dynamic leadership, advocacy and a range of unique and essential services that promote personal growth and economic independence. Housing Administrator
Housing Administration
JOB ID: HADM0131
 
YWCA Toronto offers a range of housing options for single women and women-led households, including permanent housing at a variety of locations. Individual and group support assists residents to maintain their housing. On-site housing support services provide education on the rights and responsibilities of tenancy, conflict mediation and resolution, crisis prevention and intervention and referrals. Supports are intended to assist women to develop skills to live independently. Staff have expertise in numerous areas (i.e. job readiness, advocacy, parenting, effects of violence on women and their children), and are available to work with women to identify barriers in their lives.
 
The Housing Administrator is responsible for performing administrative duties relating to intake and tenancy of tenants at all the permanent housing programs of YWCA Toronto. The position also provides administrative support to the Housing Administration team.
 
Reporting to the Manager of Housing Administration, the Housing Administrator’s responsibilities include:

• Responds to all accommodation-related inquiries for YWCA Toronto permanent housing programs;
• prepares leases, meets with the tenant to review the tenant’s and landlord’s responsibilities under the Residential Tenancies Act and  Housing Services Act and collects all revenue owing;
• liaises with property services staff in conjunction with the Intake Coordinator to co-ordinate move-ins;
• assists in receiving and processing Notices of Early Termination for all tenants in permanent housing programs and ensures tenants have met their legal obligations;
• in the absence of the Eviction Prevention Worker, works with the Community Support/Housing Workers to set up repayment agreements for tenants in arrears;
• assists in completing, documenting and notifying tenants in writing of rent-geared-to-income calculation decision, files outcomes of  mid-year changes and changes in household composition and inputs data into the housing databases as required;
• in the absence of the Rent Administrator,  prepares the Ministry of Health (South Etobicoke) monthly rent roll;
• provides support during peak rent collection times, including collecting rent;
• shares front desk reception relief coverage for lunch breaks on a rotating basis;
• assists in the preparation and distribution of monthly and annual reports detailing occupancy and vacancy statistics;
• stays up-to-date with relevant trends, issues, information and legislation including the Housing Services Act and the Residential Tenancies Act;
• provides crisis intervention and facilitates conflict resolution when required;
• ability to flex hours to meet tenant needs;
• may supervise students and/or volunteers; 

You will have:

• General knowledge of an academic or technical discipline normally acquired through completion of a community college diploma (e.g. Business Administration);
• 3 to 5 years’ directly related work experience in a residential setting governed under the Residential Tenancies Act and Housing Services Act;
• thorough knowledge of the Residential Tenancies Act, Housing Services Act and Landlord and Tenant Board; 
• Rent Geared to Income certificate required;
• expertise in calculation of Rent-Geared-to-Income in accordance with the Housing Service Act;
• experience working with housing databases (e.g. Arcori, HMWorx, Yardi);
• advanced computer skills in a Windows environment with strong knowledge of Microsoft Office (e.g. Excel and Word);
• excellent customer service skills with an ability to maintain a positive approach and a professional manner at all times;
• ability to respond to multiple requests or service demands;
• proven experience working both independently and as part of a team in the planning and delivery of services;
• knowledgeable of mental health/addiction issues and the impact on client’s presentation;
• experience working with diverse individuals and groups and the ability to deliver culturally sensitive services in a multicultural environment for women with multiple barriers including homelessness, mental health and addiction issues;
• excellent interpersonal and interviewing skills;
• ability to work within an anti-oppression and feminist framework, an understanding of issues facing low income women and their children;
• demonstrated conflict resolution skills, ability to work under pressure and remain calm in a crisis;
• demonstrated excellent organization skills;
• excellent written and oral communication skills;
• ability to work in a busy environment with competing demands;
• knowledge of a second language, an asset. 

Core Competencies: The employee will:

• Engage in a self-reflective and collaborative practice that is non-judgmental and compassionate and reflects the mission of YWCA Toronto;
• incorporate principles of anti-oppression and equity in responding to the service needs of women and children and work toward removing systemic barriers to independence and wellbeing;
• demonstrate respect, consideration and acceptance of the opinions of others while expressing her own expertise and effectively utilizing relevant resources and specialists;
• consistently collaborate with team members, sharing ideas and differences openly;
• be receptive to new ideas and adapt to change as necessary;
• value the contribution of others and take action to strengthen partnerships and support others to achieve effective outcomes;
• take action to avoid or solve problems and create opportunities for positive change;
• demonstrate commitment to ongoing personal and professional development. 

The hours of work for this position are 35 hours per week. The salary for this position is $43,649 per annum, (Level 4) plus comprehensive benefits. Some evenings and weekend work may be required; regular travelling required to YWCA buildings; restrictions on vacation periods.
 
Please note: A police reference check is required by the successful candidate prior to hiring. YWCA Toronto is a unionized workplace. Staff are represented by CUPE Local 2189. This position is within the Bargaining Unit.  Please indicate on your cover letter if you are an internal candidate. For internal applicants, this position is not secondable.
 
Please submit your cover letter and résumé to: Darlene Penney, Manager of Housing Administration. YWCA Toronto. 80 Woodlawn Avenue East, Toronto, ON, M4T 1C1.     EMAIL:  housingadminjobs@ywcatoronto.org
 
Internal Deadline: Monday, October 22, 2018 External Deadline: Wednesday, October 24, 2018
 
Please include JOB ID number HADM0131 and your name in the subject line of your email.
 
YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women of all races, ethnic origins, religions, abilities and sexual orientations. YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation. While we thank all candidates for their interest, only those selected for an interview will be contacted.  No telephone enquiries please. 
 
YWCA Toronto is a scent-free environment.

Reposting Date: October 12, 2018