Shift Leader (City of Toronto)

Here’s a chance to make a difference in the lives of people that are homeless. Working within the City of Toronto’s Shelter, Support & Housing Administration Division in one of these 4 positions, you’ll join a dedicated team delivering shelter services while promoting stable housing solutions. Are you ready to lead?
Reporting to the Manager, Program Supervisor and/or designate, and working as part of a collaborative management team, you will supervise all shift operations involved in providing services throughout a 24/7 operation, including statutory holidays, to meet client needs in a client-focused, holistic manner in accordance with divisional policies and procedures and applicable legislation.

For more information about the City of Toronto's Programs and Services, please visit our website at https://www.toronto.ca/community-people/community-partners/emergency-shelter-operators/about-torontos-shelter-system/see-our-shelters/.

As a Shift Leader, you’ll provide day-to-day supervision to assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, customer service excellence, and continuous learning, while encouraging innovation, evaluating performance and leading staff development through motivation and training.

Working collaboratively with other supervisory staff, you’ll facilitate coordinated Housing First case management services for individuals and families to assist them in achieving housing stability in the community, ensuring clients receive appropriate counselling, support or referrals, and mediating on their behalf with other service providers. We will also count on you to gather and maintain statistical data and other information on programs for reports, forecast needs and monitor policy and program activities, recommend options and implement changes to improve operational performance and service delivery.

Your ability to manage administrative duties associated with shelter or institutional operations will prove invaluable as you administer various client funds, TTC tokens, taxis, and voucher issuance, and ensure that appropriate controls and records are kept. Managing labour relations will be an integral part of this role, including hearing grievances, along with monitoring program operations, and providing leadership in service planning and program policy development that incorporates identified needs with input from clients and community agencies.

Skilled in customer service, communication and presentations, you can work effectively with clients, service providers, the general public and/or staff to address service inquiries, requests and/or complaints, apply verbal de-escalation and crisis prevention techniques in defusing potentially volatile situations, and compile, analyze and disseminate data and apply it to shelter practices and operations.

Key Qualifications

  • Post-secondary education in a discipline pertinent to this work or the equivalent combination of education and experience.
  • Considerable experience in assisting persons who are homeless and experiencing psycho/social/physical, emotional and/or environmental challenges in a social service setting.
  • Considerable experience supervising staff in a social services or human services environment.
  • Experience in program or policy development.
  • Ability to train, lead, motivate, coach, supervise and develop individuals and teams.
  • Ability to manage administrative duties associated with shelter or institutional operations, ensuring compliance with divisional and legislative guidelines and policies through continuous monitoring and evaluation.
  • Knowledge of current issues related to homelessness, including working with street involved individuals, housing first, harm reduction, addiction, social work, social housing, alternative and supportive housing, income security, mental health, emergency shelter, community support/health agencies etc.
  • Knowledge of working with Indigenous populations and/or lived experience as an Indigenous person.
  • Ability to work rotating shifts, including days, evenings, overnights, weekends and holidays on a scheduled and call-in basis.

Notes

Work Location Information: Central Intake, 625 Church Street
 
Salary/Wage Range: $81,411.20 - $95,638.40 / Year

Work for the City you love

Toronto is Canada’s largest city, the fourth largest in North America, and home to a diverse population of about 2.8 million people. Consistently ranked one of the world’s most livable cities, we are a global centre for business, finance, arts and culture. Join the award-winning Toronto Public Service as a Shift Leader within our Shelter, Support & Housing Administration Division.

How to Apply

For more information on these and other opportunities with the City of Toronto, visit us online at www.toronto.ca/jobs. To apply online, submit your resume, quoting File #2312839, by October 26, 2018.

We thank all applicants and advise that only those selected for further consideration will be contacted. 

Accommodation: If you are an individual who requires accommodation, due to disability under the Ontario Human Rights Code, to apply for this position, please email us at application.accommodation1@toronto.ca, quoting job ID # 2312839X and the job classification title.  The City is committed to providing Code-protected accommodation throughout its hiring process. Please visit Hiring Policies and Statements for further details.
If you are invited to participate in the assessment process, we ask that you provide your accommodation needs in advance at that time. Please be advised that you may be requested to provide medical/other documentation to Human Resources to ensure that appropriate accommodation is provided to you throughout the hiring process.