Associate Manager of 1st Stop Woodlawn Shelter and Choices for Living (YWCA Toronto)

YWCA Toronto is an association of diverse and caring women dedicated to improving the lives of women and girls through dynamic leadership, advocacy and a range of unique and essential services that promote personal growth and economic independence. 

Associate Manager of 1^st Stop Woodlawn Shelter and Choices for Living 

JOB ID: STOP0142
                                                                                                                                                               
YWCA Toronto is dedicated to improving the lives of women and girls. Our programs promote equality, economic security and lives free from violence. We help women and girls flee violence, secure housing, find jobs, establish their voices, enhance skills and develop confidence. We offer a range of housing options, employment and training programs, community support programs, girls’ programs and family programs. We also engage in systemic advocacy.  
 
The Associate Manager of 1^st Stop Woodlawn Shelter and the Choices for Living Program is responsible for supporting the Manager of 1^st Stop Woodlawn Shelter and Choices for Living and staff create a safe and inclusive environment and in the overall operation of a 50-bed shelter and 12 transitional beds. This position is also responsible for the direct oversight of the 1^st Stop Woodlawn Shelter kitchen, the Transitional Housing Support Program and the Choices for Living Program.
 
Reporting to the manager of 1^st Stop Woodlawn Shelter and Choices for Living Program, the Associate Manager’s responsibilities include:

• supervises the Choices for Living team, the 1st Stop kitchen team, front desk staff, and transitional housing support person and relief support team;
• supports permanent and sessional staff who focus on supporting shelter residents and ensure safety and security in an integrated community;
• in the absence of, or as assigned by the Manager, ensures that appropriate services and programs are delivered as designed by the 1st Stop Manager to support all residents, to maximize their health and well-being;
• assists the Manager to ensure the co-ordination of operations through administrative tasks, staff meetings, case management, and outreach to other service organizations;
• models effective conflict resolution, facilitation, and crisis intervention skills;
• uses harm reduction approaches to increase individual’s capacity for successful a shelter stay, recovery goals and community engagement;
• provides crisis prevention, intervention and support using harm reduction principles for residents experiencing mental health/substance use challenges;
• maintains financial records in accordance with the City of Toronto and other program funders and the policies, procedures and practices of the association;
• prepares and monitors the Choices for Living budget in consultation with the Manager;
• prepares the budget and reports for the Transitional Housing Program and Kitchen Staff for submission to funders in consultation with the Manager;
• in collaboration with the Manager, ensures that all program facilities conform to the standards set out by funding agreements and government legislation; that staff and tenants adhere to building and fire codes, occupational health and safety and other relevant regulations that affect program safety;
• ensures the training, supervision and regular evaluation of all Kitchen Staff, Transitional Housing Support Program  Staff, Front Desk Staff, Relief Staff, students, and volunteers as assigned by the Manager of 1st Stop Woodlawn. 

You will have: 

• in-depth knowledge of concepts, theories and practices related to a regulated Mental Health or Health service delivery field, normally acquired through the completion of an undergraduate degree in Social Work, Psychology, or other relevant discipline; 
• three to five years direct experience working in a shelter environment (or equivalent)  providing support to individuals living with experiences of homelessness, poverty, violence/trauma, and concurrent diagnosis;
• supervisory experience required;
• working knowledge of the Toronto Shelter Standards;
• knowledge and understanding of harm reduction approaches as a method of intervention;
• working knowledge of legislation that includes the Ontario Human Rights Code, the Mental Health Act, and Child and Family Services Act;
• demonstrated ability to facilitate strong service delivery partnerships and foster inter-program relationships, including strong conflict mediation skills;
• knowledge of group social work best practices;
• demonstrated community engagement strategies that include creative ways of fostering leadership and capacity building in team;
• demonstrated ability to understand clinical case management support functions for women;
• previous work in a diverse, unionized environment an asset;  
• excellent written and oral communication skills are essential;
• demonstrated conflict resolution, crisis intervention/prevention, counselling, and coaching skills;
• demonstrated leadership skills, including problem solving, organization, time management, and capacity-building skills;  
• ability to work both independently and as part of a team in the planning and delivery of services;
• knowledge of current computer applications is necessary, e.g. Windows XP Professional, Office XP Professional, E-mail and Internet. 

Core Competencies: 

• Engage in a self-reflective and collaborative practice that is non-judgmental and compassionate and reflects the mission of YWCA Toronto;
• incorporate principles of anti-oppression and equity in responding to the service needs of women and children and work toward removing systemic barriers to independence and wellbeing;
• demonstrate respect, consideration and acceptance of the opinions of others while expressing her own expertise and effectively utilizing relevant resources and specialists;
• consistently collaborate with team members, sharing ideas and differences openly;
• be receptive to new ideas and adapt to change as necessary;
• value the contribution of others and take action to strengthen partnerships and support others to achieve effective outcomes;
• take action to avoid or solve problems and create opportunities for positive change;
• demonstrate commitment to ongoing personal and professional development. 

The hours of work for this position are 35 hours per week in accordance with the management hours of work policy. The regular schedule for this position is evening and weekend hours. The salary range for this position is $58,275 to $68,542 per annum (Level M8 pending formal rating by management job classification committee), plus comprehensive benefits.

Note: The position shares on-call duties and covers for staff absences, when required. 
 
Please note: A police reference check is required by the successful candidate prior to hiring.  YWCA Toronto is a unionized workplace.  Staff are represented by CUPE Local 2189. This position is not within the Bargaining Unit. For internal applicants, this position is not secondable. 
 
Submit your cover letter and résumé by Wednesday, October 31, 2018 to: Maria Moutsatsos, Manager of 1^st Stop Woodlawn Shelter. YWCA Toronto. 80 Woodlawn Avenue East, Toronto, ON, M4T 1C1.           
Email: woodlawnjobs@ywcatoronto.org
 
Please quote JOB ID number STOP0142 and your name in the subject line.
 
YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women of all races, ethnic origins, religions, abilities and sexual orientations. YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation.  While we thank all candidates for their interest, only those selected for an interview will be contacted.  No telephone enquiries please. 
 
YWCA Toronto is a Scent-Sensitive Workplace.
 
Posting Date:  October 11, 2018