• Political Acuity

    This one day course will introduce you to the skills and abilities for understanding and cultivating your political acuity. Learn how to recognize and work with formal and informal systems, practices, relationships and cultures so that you can identify impacts, influence decisions and achieve organizational objectives. Practical examples will be used to illustrate these skills and learning will occur through individual and group exercises, case studies and discussions.

    Eligibility Review Officer - Core

    The eligibility review process is a series of detailed steps and procedures that must be followed in order to assess and investigate Ontario Works eligibility and referrals. This 3-day workshop will provide you with guides and tips to conducting an investigation, reviewing the differences between civil, provincial offences and criminal prosecutions, the use of discretion when deciding upon the pursuit of a judicial outcome and many other facets of the ERO world.

    Managing Emergency Social Services

    This two day interactive workshop will help you understand and identify how social services should fit into the emergency operations of a municipality or DSSAB, including: developing an Emergency Social Services Plan, identifying roles and responsibilities, and interacting with other key agencies in an emergency.